Couple paying their bills online

Navigating Your Medical Bills & Health Insurance

Renown Health is here to provide a smooth billing and health insurance experience.

Make a Payment Online

Make a fast, secure, and convenient online payment using a credit card, debit card or eCheck. This requires a statement that has a QR code or Pay by Phone Code.

Pay a Bill

Make a Guest Payment Online

Make a fast, secure and convenient online payment using a credit card, debit card, or eCheck. If your statement does not contain a QR code or Pay by Phone Code, or you don't have a MyChart account, you can still pay online as a guest! All you need is your account number and guarantor last name.

Pay as Guest

Your Rights and Protection

When you receive emergency care or are treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from balance billing. In these cases, you should not be charged more than your plan’s copayments, coinsurance and/or deductible.

Surprise Billing Disclosure Notice (PDF)

Surprise Billing Disclosure Notice - Mandarin (PDF)

Surprise Billing Disclosure Notice - Spanish (PDF)

Surprise Billing Disclosure Notice - Tagalog (PDF)


Good Faith Estimate

When we do not have insurance information on file for an upcoming visit, we will provide you with a Good Faith Estimate of the cost of items and services that are reasonably expected for your health care needs and that is based on information known at the time it was created. To learn more about your rights pertaining to the No Surprise Billing Act and the Good Faith Estimate requirements, please visit CMS.gov or call 1-800-985-3059.

Good Faith Estimate (PDF)

Good Faith Estimate - Mandarin (PDF)

Good Faith Estimate - Spanish (PDF)

Good Faith Estimate - Tagalog (PDF)


Accepted Insurance Plans

View the insurance carriers accepted at each Renown Health location.

View Participating Payors

Hometown Health

Explore insurance plans from Renown’s own insurance company, Hometown Health.

Shop for a Plan

Pricing Transparency

We value transparency and provide a list of pricing (known as a charge table) for Renown's medical services.

Learn More and Access Charge Tables

Weblinks for Billing Vendors

Professional billing vendors can access claim status links and policy information for insurance plans accepted by Renown Health below.

Renown PB Insurance Payer Weblinks

Contact Renown Billing

Hospital Cost Estimates

775-982-3993

Automated Payments Over the Phone

Please have your Pay by Phone code available. This is located on your billing statement

833-374-0081

General Billing Questions

775-982-4130 or 1-866-691-0284

Financial Assistance

775-982-5747

Additional Services

For assistance applying for the Nevada Medicaid program and Nevada Healthcare Marketplace

775-982-4110

 

Send a MyChart message

Billing Frequently Asked Questions

Healthcare, insurance and billing can be complex and confusing. However, we try to streamline that process and make it as easy as possible for our patients to pay their bills. On this page you'll find answers to the common billing and insurance questions.

Print FAQ (pdf)

  • How does Renown's billing work?

    Step 1: Upon arrival of your service, we will ask for your health insurance card and other information.

    Step 2: You will be asked to pay for your portion of the estimated bill at the time of service.

    Step 3: We will contact your insurance company to collect the portion they owe. Sometimes the insurance company will not pay right away because they require more information. This might slow down payment on your account, and delay us from sending you a statement.

    • For hospital-based services, after your service, we will send you an informational statement. This is not a bill, but a state of Nevada required summary of your services that typically arrives within 30 days of your visit. Often times, the amount on this statement may be different from the actual payment due.

    Step 4: If a claim is denied because the insurance company does not have enough information, we will work with you and your insurance company to obtain any missing information. In the case that there is a secondary insurer, we will work with them as well.

    Step 5: Once all insurance payments are received, we will send you a bill with any unpaid balances your insurance indicated is patient  responsibility.

    If you are uninsured, you will receive a 30 percent discount from your total charges, with the exception of any same-day packaged self-pay price. A self-pay package rate  is a flat rate that is offered for certain services for uninsured patients. The package   rate price is determined by the acuity level and/or tests/services that are received, and must be paid in full prior to discharge in order to satisfy the entirety of the Renown bill.

  • What will I owe?
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  • What is Renown’s payment policy?
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  • Why do I see the same items on the doctor’s charges as I do for the hospital’s charges?
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  • What is the difference between Preventative and Diagnostic coded services?
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  • Why was my final charge more than my estimate?
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  • What happens if my paid estimate exceeds my final charge?
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  • What is Guarantor Billing?
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  • Who is Patientco?
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  • What is the PatientWallet?
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  • Where and how can I make payments?
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  • What are my payment plan options?
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  • What is ClearBalance and how can it help me with my payment plan needs?
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  • Why does Renown integrate with Patientco and ClearBalance?
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  • Need assistance paying for your care?
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  • How do I change my billing preferences?
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  • Glossary of Key Billing Terms
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