Renown Health is dedicated to providing quality medical services to its patients. You are entitled to the following rights as a patient. You can expect the following from Renown Regional Medical Center, Renown South Meadows Medical Center, Renown Rehabilitation Hospital or any Renown provider.
Your Rights as a Patient
Access to Care, Dignity & Respect
Individuals shall be accorded impartial access to treatment or accommodations that are available or medically indicated, regardless of race, creed, gender, age, handicap or national origin. Your dignity and respect as a human being will be recognized and respected, regardless of your financial standing.Privacy & Confidentiality
You have the right to privacy concerning your medical care and to be advised as to the reason for the presence of any individual during procedures or treatment, to wear appropriate personal clothing as long as it does not interfere with procedures or treatment, and to refuse to talk with or see anyone not officially connected with the hospital. You have the right to confidential treatment of all communication and records pertaining to your care by all Renown Health providers. Case discussion, consultation, examination, and treatment are confidential and will be conducted discreetly in surroundings designed to assure reasonable visual and auditory privacy. Written permission will be obtained before medical records are made available to others not directly involved in your treatment or in the monitoring of its quality.
Personal Safety
You have the right to expect reasonable safety insofar as the hospital practices and environment is concerned.Knowledge & Plan of Care
You can obtain information about the physician who has primary responsibility for coordinating your care and names and professional relationships of other physicians and non-physicians involved in your treatment. You can expect to be informed about your illness, the course of treatment and prospects for recovery in understandable terms. You are entitled to review your medical record with properly signed release forms. Your physician or his/her designate will assist you with the review process. You have the right, at your own request and expense, to consult with a specialist.Consent
You have the right to obtain sufficient information concerning the contemplated procedure or treatment from the physician to allow you to make an informed decision as to whether to have that procedure or treatment. Except in emergencies, the information shall include the following: patient's condition or problem, estimated cost of the proposed treatment, medical risks and consequences of the proposed treatment, probability of success, treatment alternatives, and outcome if the proposed treatment is not done. You will receive information about any experimental procedure proposed as part of your care before participating. Declining will not jeopardize your continued care. You have the right to obtain information about relationships of Renown Health to other healthcare and educational institutions insofar as your care is concerned. You have the right to leave the hospital even against the advice of physicians. Consider this decision carefully. You are responsible for the consequences of such decision.Refusal of Treatment
You may refuse treatment to the extent permitted by law. When refusal of treatment by you or your legally authorized representative prevents the provision of appropriate care in accordance with professional standards, your relationship with Renown Regional Medical Center or its medical staff may be terminated upon reasonable notice.Other Rights
Necessary services for your proper treatment will be provided, or transfer to another facility equipped for your care will be made. You are entitled to information about the hospital's mechanism for initiation, review, and resolution of complaints. Any Renown Health employee can receive a patient grievance and will refer it to the Patient Relations department. You may request and receive assistance to help you understand your medical bill and information about financial assistance. You have the right to be informed by the practitioner responsible for your care, or his/her delegate, of any continuing healthcare requirements following discharge from the hospital. You have the right to formulate an advance directive (or living will) and to appoint a surrogate to make healthcare decisions on your behalf to the extent permitted by law. The following rights apply to all patients:- The patient has the right to competent, considerate and respectful care in a safe setting that fosters the patient’s comfort and dignity and is free from all forms of abuse and harassment, including abuse or harassment based on gender identity or gender expression.
- The patient has the right to privacy and confidentiality during medical treatment or other rendering of care within Renown Health.
- Medical Students, residents and other persons not directly involved I the care or treatment of a transgender or gender-nonconforming patient should not be present during the patient’s case discussion, consultation, examination, or treatment except for legitimate training purposes. Before observing or participating in a transgender or gender-nonconforming patient’s case discussion, consultation, examination, or treatment for training purposes, trainees should be counseled on Renown Health’s Gender Identity and Gender Expression Nondiscrimination Policy and the Protocols for Interaction with Transgender Patients. In all cases, discussion, consultation, examination and treatment must be conducted discreetly.
- Transgender and gender-nonconforming patients have the right to refuse to be examined, observed, or treated by medical students, residents, or any other facility staff when the primary purpose is educational or informational rather than therapeutic, without jeopardizing the patient’s access to medical care, including psychiatric and psychological care.
For financial advocacy support in the State of Nevada, contact the Bureau of Hospital Patients at 702-486-3587.
Your Responsibilities
Provision of Information
You have the responsibility to provide, to the best of your knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications and other matters relating to your health. It is your responsibility to report whether you clearly comprehend a contemplated course of action and, as a patient, what is expected of you.Compliance with Instruction
To the extent possible, it is your responsibility to follow the treatment plan recommended by the practitioner primarily responsible for your care. This includes following the instruction of nurses and Allied Health personnel as they carry out the coordinated plan of care or implement the responsible practitioner's orders and enforce the applicable hospital rules and regulations. You are responsible for keeping appointments and, when unable to do so for any reason, for notifying the responsible practitioner or the hospital.