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Celebrate American Heart Month this February with the Outpatient Cardiology department at Renown Health!  The heart provides life for us every day. After all, without a functioning heart, there would be no human life to begin with. Therefore, keeping it beating healthily - is not a luxury – it's a necessity. For such a vital everyday organ, there is a team - specifically dedicated to taking care of your heart, well, every day!  Meet the Outpatient Cardiology team, a member of the Renown Institute for Heart and Vascular Health. Being treated for a heart condition is one step – ongoing maintenance is another. And this is the team to help patients do exactly that: stay on top of their heart health so they can continue to live their lives to the fullest.  The Heartbeat of Patient Care Renown Health’s Outpatient Cardiology team is a group of passionate professionals united by a common mission: to provide exceptional, compassionate care that empowers patients on their heart health journey.  On the provider side of the coin, our cardiology physicians and nurse practitioners work together to ensure that patients with heart issues, especially electrical heart conditions such as arrhythmias, are given precise care. Their role involves diagnosing and managing their patients’ care to improve treatment plans, all aided by talented nurses and medical assistants.  “My day primarily consists of electrical issues of the heart,” said Michael Thompson, APRN, Clinical Nurse Specialist. “I do see general cardiology and heart failure needs as well, as all of these can have overlap.”  In Outpatient Cardiology, technology is king. In fact, this department is home to special equipment tailored specifically for heart care patients. The work of our monitor technicians and cardiac device coordinators is key in making sure that heart data is accurately captured, which helps our providers make informed decisions about patient care.  “I enroll all the mail/ship outpatient cardiac monitors as well as take care of any phone calls and MyChart questions or issues,” said Dolly Sevigny, Cardiology Monitor Technician. “My afternoon consists of placing the Cardiac Heart Monitor on patients and monitoring removals if patients are uncomfortable doing this themselves.   Every good department is backed by a stellar front-office team, and Outpatient Cardiology is no different. Their patient access representatives are often the first point of contact for patients, setting the stage for a positive experience at the office.  “We are the front line of Outpatient Cardiology; we are the faces all the patients see first,” said Brittney Hughes, Patient Access Representative Lead. “It is important for us to make a good impression and make every patient feel welcome. We handle insurance questions, scheduling, being on the lookout for symptomatic patients and much more!”  Helping out behind-the-scenes, you’ll find the physician scheduling coordinators. They are experts at ensuring everything related to scheduling, billing and documentation runs smoothly so patients can rest assured that the administrative and financial aspects of their care are taken care of.  “In my role on the Outpatient Cardiology team, I handle a variety of tasks,” said Maddie Briede, Physician Scheduling Coordinator. “I ensure that the charges dropped into patient accounts after visits are accurate. I also manage the monthly work relative value unit (wRVU) process, gathering data from both Renown and outside facilities on what our doctors have read – like Echocardiograms, Stress Tests and EKGs – and create invoices for these facilities.”  As you can tell, like other health services at Renown, individualized care for each patient is a must for this department. By prioritizing patient-centered care and collaboration, the team strives to offer personalized care that meets each patient's unique needs.  “Patient care is always the most important component,” said Michael Thompson, APRN. “There is a collaborative approach with the mindset that the patient is always the first priority. Every patient is different and needs to be treated as such.”  We Have a Lot of Heart The heartfelt nature (pun intended) of the Outpatient Cardiology team can be felt from a mile away. Led by their caring and genuine attitudes, this team feels a special connection with Renown’s new mission, vision and values. Many of them agree that the value of Compassion resonates most with them – and for good reason.  “Renown's value of Compassion resonates with me the most because I believe that when you approach everything with compassion, all the other values naturally follow,” said Maddie Briede. “Acting with compassion in every interaction helps put people first, fosters strong collaboration and ensures that integrity and excellence are maintained in everything we do.”  “Compassion resonates with me,” added Brittney Hughes. “We on the front lines make sure every patient is cared for, and all questions have been answered. We really sympathize with every patient and their situation. Not one patient is the same.”  “Compassion and empathy are very important to me – to let every patient know that they are cared for and not forgotten.” added Dolly Sevigny. “Making a difference in their everyday lives is so rewarding.”  At Renown, our employee-led Culture Crew helps our teams bring our values to life. They are on a continual mission to discover the best ways that Renown can make a real impact on the way patients, team members and the community connect. Inspired by this mission, the Outpatient Cardiology started their very own Culture Crew, an initiative that has been well received by the entire team.  “One accomplishment I’m particularly proud of is the start of our team’s Culture Crew, which I serve as chair," said Maddie Briede. “It's been important to me to help create a space where we can get to know each other beyond just work, especially since we spend over 40 hours a week together. This initiative has been truly eye-opening, and I’ve loved working with the team to organize fun activities and events such as potlucks, snack bars and treasure hunts. It’s been rewarding to see my coworkers excited about something to look forward to outside of their usual responsibilities.   Collaboration is also a top Renown value and a value that this team takes seriously. After all, teamwork makes the dream work.  “I am most proud of our teamwork,” said Brittney Hughes. “We all pitch in where we can and fill in the gaps if we are short staffed. Our patient care is top of the line, and it shows through all of us!”  “I am most proud of the collaboration from everyone on our team, from inpatient to outpatient, and seeing the full circle of great care and the amazing outcome for our patients,” added Dolly Sevigny.  This department jumps at the opportunity to take advantage of cutting-edge technologies that improve patient outcomes, especially on the electrical cardiology side of things.  “I think the electrophysiology team is taking great strides to provide up-to-date, competent care for the community, bringing in the newest devices and procedures,” said Michael Thompson, APRN.  As the largest not-for-profit health system in the region, many of these team members feel drawn to Renown’s community impact and the opportunity to give back and care for those who need it. The non-profit mindset Renown carries inspires this team to go above and beyond every day for their patients.  “Being part of a not-for-profit health system like Renown is inspiring because it allows us to be a meaningful part of our community, providing care to those who truly need it,” said Maddie Briede. “It’s rewarding to know that the entire team – MAs, Device Team, RNs, leaders and providers – works together to make a difference in our patients' lives.”  “It makes me very proud that Renown is a not-for-profit organization,” added Dolly Sevigny. “I have had patients come from other states because they couldn't get help in their state due to insurance issues. Renown has saved many lives, including his. In the 17 or so years I have worked for Renown, I have always been very proud of where I work and have met some of the best people, coworkers and patients.”  With all that said, it’s obvious that not only do these professionals care for the heart, but they also have a lot of heart themselves as well. What could be better than that?  Open Your Heart to a Career in Cardiology So, now you have learned all about the passion and talents of our cardiology team members. How would it feel to join them? You can find out for yourself by applying for a career with Renown!   If you are a hard worker, put the needs of your patients at the forefront and lead with compassion, the Renown Institute for Heart & Vascular Health may be the ideal workplace for you.  “All of the employees in cardiology really work for our patients,” said Brittney Hughes. “We take pride in our patient care, and we work hard to meet the needs of all our patients. All our employes smile with kindness and accept our patients and any symptoms they might have. We are a very compassionate team!”  Our Outpatient Cardiology employees are masters at staying positive and believe fully that kindness and accountability goes a long way with both patients and fellow coworkers.   “A good coworker in Outpatient Cardiology is someone who is always ready to lend a hand when needed and supports the team,” said Maddie Briede. “They’re also someone you can share a laugh with, helping to make the work environment enjoyable, while still ensuring that tasks are completed.”  “What makes a good coworker in our department? Positivity, communication, and most of all, love – love makes the world a better place,” added Dolly Sevigny.  “It’s important for our team to have the ability to admit what you don’t know and to not be afraid to ask a question for the betterment of the patient,” added Michael Thompson, APRN.  Discover a career that cares about you in cardiology today. You’ll be welcomed with open arms by team members like those in the Outpatient Cardiology department, who cannot wait to change patients’ lives with you.  “I am now a senior citizen, and I have worked very hard for a long time; I am so grateful for this job, working with these great people who do the best they can for patients and each other,” said Dolly Sevigny. “I wanted to say thank you to this office and to the Renown hospital teams. I have worked in many different departments, and I am truly blessed to have been able to work with so many great people.”  “Outpatient Cardiology is such a wonderful team. I truly do love my job and am proud to be a part of this clinic,” closes Maddie Briede.

Read More About Department Spotlight: Outpatient Cardiology

When Angela Seagraves was told she had kidney disease at the young age of 30-something, her health became even more center stage. After many unsuccessful attempts at getting care out-of-state in hopes of a transplant, the Renown Patient Access Representative would experience a “dream come true” with the establishment of the Renown Transplant Institute, Reno’s first-ever kidney transplant program. Angela tried many things to keep her kidneys in check after her diagnosis. However, getting COVID-19 four times would be what would accelerate her into stage five kidney failure by March 2023. With her kidneys operating at 12%, she began dialysis in June of that same year, going in three days a week for three hours of treatment each time. With no kidney transplant program in northern Nevada at the time, Angela was forced to look outside the area, without success. Feeling discouraged, she continued dialysis, hoping for an answer. That answer then came when she started seeing announcements on Renown’s intranet regarding the grand opening of the Renown Transplant Institute and the kidney transplant journey of Kirill Zelenin, the son Renown Clinical Application Specialist Masha Zelenin. After being referred to the Institute by her care team at DaVita Dialysis Center, Angela scheduled her evaluation appointment. Here’s a breakdown of what she experienced. Angela’s First Appointment at the Renown Transplant Institute Angela was excited to know that she would only have to wait a couple of weeks to be seen for her full-day appointment at the Renown Transplant Institute. She felt nothing but optimism when the day came. After she checked in at 7:30 a.m., her appointment started with a Transplant 101 education class, a detailed overview of the transplant process. She was then brought into the office to meet the multidisciplinary transplant team, including: Dr. Ernesto Molmenti, Executive Director of the Renown Transplant Institute and Chief of Transplantation at Renown Health Dr. Narisorn Atsava-Svate, Transplant Nephrologist for the Renown Transplant Institute Transplant nurse coordinators, a pharmacist, a dietician, a social worker and a financial coordinator Together, the team review her medical history, discussed what makes a good transplant candidate and explained the tests required as part of her evaluation. “These people were some of the kindest, most genuine people I’ve ever met,” she said. Following the team meet-and-greets, Angela was sent to the lab, where the phlebotomists took several blood samples. Then, she walked over from the lab to the imaging room, where she ended her full-day assessment with a chest X-ray and a CT scan of her abdomen and pelvis. Time of check-out: 3:30 p.m. Angela walked out of her appointment with restored hope, noting how “wonderful the support system is” at the Renown Transplant Institute.

Read More About A First-Hand Account of a Renown Health Kidney Transplant Evaluation Experience

Renown Health is excited to announce participation in our first rheumatology clinical trial, marking a significant milestone in our commitment to advancing medical research and improving patient care. The study, led by rheumatologist and site-level Principal Investigator Dr. Kennedy Ukadike, focuses on evaluating the safety and efficacy of the experimental drug litifilimab in patients with systemic lupus erythematosus (SLE). This groundbreaking study is titled "A Multicenter, Randomized, Double-Blind, Placebo-Controlled, Phase 3 Study to Evaluate the Efficacy and Safety of Litifilimab (BIIB059) in Adult Participants With Active Systemic Lupus Erythematosus Receiving Background Nonbiologic Lupus Standard of Care." The study will focus on participants who have the disease and are already taking standard medications. The main goal of the study is to learn about the effect litifilimab has on lowering the activity of the disease. Participants will be randomized to receive either a high or low dose of the drug, or a placebo, with the treatment period lasting 52 weeks and a follow-up safety period of up to 24 weeks. Dr. Kennedy Ukadike shared his enthusiasm for the study: “This clinical trial represents a pivotal step in our efforts to better understand and treat systemic lupus erythematosus. We are hopeful that the findings will lead to more effective therapies and improved quality of life for our patients. “Launching our first rheumatology study is a testament to Renown’s dedication to pioneering research and delivering cutting-edge treatments to our community. This initiative not only enhances our research capabilities but also brings hope to patients and families affected by SLE,” said Kristen Gurnea, the Director of Clinical Research at Renown Health. Renown Health invites patients who are interested in joining this important study or learning about other clinical trial opportunities available to you to contact the Renown Office of Clinical Research (OCR) at Renown-CRD@renown.org or 775-982-3646. To contribute to Renown’s research initiatives, visit this link and select Renown Clinical Research.

Read More About Discover Renown Health’s First Rheumatology Study

Our bodies hold a special elixir to life that keeps our brains thinking, our lungs thriving and our hearts ticking – blood. The bloodstream is key to making sure nutrients, hormones and oxygen all get to the right place and transport waste out of the body.  However, blood can be sensitive. Entering the bloodstream to help your veins, arteries and vessels function or give medication directly to your vascular system is a delicate process. It takes the careful hands and minds of compassionate healthcare professionals to make it all happen. At Renown Regional Medical Center, those professionals make up the Vascular Access department. Proud members of the region’s leading vascular care team, our Vascular Access nurses are each hospitalized patient’s bedside bloodstream companions.  Access for Life The nurses in our Vascular Access team do exactly what you’d expect: provide access to the bloodstream for medications and other medical interventions. These team members are specialists in assessing, placing and managing devices for patients needing IV treatments, blood draws, hemodialysis and more.  The devices they work with, otherwise referred to as vascular access devices (VADs), run the gamut of vascular excellence. These include: Peripheral inserted central catheters, also known as “PICC lines” Hemodialysis catheters Peripheral IV catheters (PIVs) Central venous catheters (CVCs) Long-term peripheral catheters, also known as “midlines” In Vascular Access, time is of the essence. Their daily life at work involves working quickly and accurately to ensure patients get the best possible outcomes.  “Our day starts off with prioritizing orders,” said Kimberly Wallace, Vascular Access RN. “It is important to us that patients get meaningful care in a timely manner so that they can proceed with discharges, receive important medications and proceed to exams. We juggle timelines to get patients’ access as quickly as possible.”  “You’ll find us rolling around the hospital with our ultrasound machines and placing PICC lines, midlines and PIVs, as well as helping out with dressing changes and line audits,” added Derek Zastre, Vascular Access RN.  When it comes to complex vascular procedures, providers around Renown feel confident that they can call upon our talented Vascular Access team to handle it with the utmost care.  “We receive orders from providers for central lines, midlines and difficult IVs,” said Kris Gregor, Vascular Access RN. “We prioritize and assess need by evaluating patients' charts and ensuring the correct line is ordered and subsequently placed.”  Even more PICC line experts can be found at Renown South Meadows Medical Center, where the Vascular Access department has five Imaging PICC Line nurses, nuclear medicine nurses and MRI nurses ready to serve with their careful hands as they precisely place these flexible catheters to administer life-saving medications. Stay tuned for their Department Spotlight in 2025!  Naturally, a procedure that involves entering the bloodstream can be quite intimidating for any patient. Luckily for them, empathy comes easily for the Vascular Access care team.  “We walk our patients through the process, explaining the reasons why we are placing the lines and how it is going to feel,” said Kris Gregor. “We try our best to alleviate fears and anxiety by maintaining professionalism and showing empathy. Generally, patients relax while we place [the lines] and report that it was not as scary or as bad as they had thought it would be.”  “We explain the procedure to the patients, discuss pain control that will be given during the procedure and help the patient find a comfortable position,” added Kimberly Wallace. “We ask them about themselves and get to know them. Some patients want to listen to music while the line is being placed, so we facilitate these types of comforts for them. We provide them with opportunities to ask questions.”  Each patient’s hopes and wishes about their care are always top of mind for the Vascular Access team, every step of the way.  “We place a lot of PICCs and midlines to better our patients' outcomes all over the hospital,” said Kris Gregor. “We always have our patients' best interest at heart.”  Up for the Challenge Being a Vascular Access nurse is not for the faint of heart. A steady hand, a careful approach and precise attention to detail are all musts. The Vascular Access team is not only up for the challenge, but they are also masters of the challenge. It’s a badge of honor for them.  “I am honored to be a part of a crew that takes infection prevention seriously, has no reported central line associated bloodstream infections (CLABSIs) from the line placement and takes peer education seriously,” said Derek Zastre. “We inform everyone of the vascular access policy for line placement.”   “I am also very proud of our team and the work we are doing to reduce CLABSIs in the hospital,” added Kimberly Wallace.  One of the many benefits of this team is their diverse array of experience prior to becoming Vascular Access RNs, from the ER and ICUs to the lab.  “I am an ER trauma nurse who has worked in the Cath lab, post-anesthesia care unit (PACU) and flight nursing. Vascular Access seemed like a great way to specialize in accessing difficult veins and placing lines,” said Kris Gregor.  “I have an extensive history as a phlebotomist before becoming a nurse, and Vascular Access just sounded right up my alley,” added Derek Zastre. “I have loved every minute since joining the team.”  A common theme among this team is the appreciation they have for the opportunity to help both patients and their fellow nurses and providers. They are true advocates for both their patients and coworkers.  “I have worked at Renown for 15 years. I started in the general surgical unit (GSU) and became an ultrasound trained RN after three years,” said Kimberly Wallace. “Vascular access is very important to both patients and care providers. I have always found myself drawn to vascular access and not only helping other nurses on my unit gain meaningful access but also [nurses] on other units. It can be a big source of anxiety for both. I joined this team in 2020 and have loved it ever since.”  No matter the case, our Vascular Access professionals will never falter in their passion for their work. Regardless of how challenging the procedure may be, they are proud to rise to the occasion.  The Renown Promise Working for a hospital or health system can be one of the most fulfilling career paths someone can take, especially for those who are passionate about helping people. Working for Renown, however, takes fulfilling careers to a whole new level.  But don’t just take our word for it – take it from our Vascular Access department.  “I have worked at Renown my entire nursing career, and I continue to work here because I love my coworkers and the opportunity to make a genuine difference every day I come to work,” said Kimberly Wallace.  Many of these team members were inspired to continue serving at Renown after completing a nurse apprenticeship or new graduate nurse position, especially after receiving such strong support from their coworkers and leaders, both personally and professionally. Landing in Vascular Access was the cherry on top of an overall great experience working for Renown.  “I really enjoyed my nurse apprenticeship in the ICU and my first year working in ICU. I enjoy the culture of learning and the teamwork here at Renown,” said Derek Zastre. “When I had issues in my personal life and needed to change directions in my nursing career, my supervisors, educators and directors were awesome and so gracious in helping me find something that fit my needs. I ultimately landed in Vascular Access  with an awesome crew and leadership that provides flexibility and support.”  “I was a new grad here in the ER and have moved away from the region several times, but I always come back,” said Kris Gregor. “I really like the camaraderie and how the doctors are so amiable to work with.”  With strong sense of unity, unique patient care opportunities and engaging challenges that inspire, it’s not a matter of “why” the Vascular Access team wants to work in their department – it's more so a matter of “why not?”  “Vascular Access is the BEST,” closes Derek Zastre.

Read More About Department Spotlight: Vascular Access at Renown Regional Medical Center

Order in the (healthcare) court! Being a transparent and accountable healthcare organization is in our roots and is a commitment we at Renown Health take seriously. In order to uphold that promise, a lot of legal work must be done behind-the-scenes. Contracts, subpoenas, trials, depositions, arbitrations and mediations, service and provider agreements, immigration processes, powers of attorney – the list goes on.  So, who brings that order to Renown? Answer: Renown’s Legal department. With a small-but-mighty team of attorneys, contract administrators, immigration specialists, paralegals and assistants, these professionals tackle the intricate balance between the law and the care our teams provide every day. Their dedicated work allows our health system to focus on what matters most – bringing healing to our community. Protecting the Protectors The Legal department at Renown serves as the backbone of our health system, ensuring that both patients and employees are protected within the complex web of regulations, standards and more. This team is immensely talented in guarding the integrity of the community-minded care we provide.  No matter what problem comes across their desk, the Legal team will step in to find a solution. In fact, problem-solving is a fundamental part of their everyday work.  “We are a support department; we support the people who do the important hands-on work with our patients,” said Paul Harris, Chief Legal Officer. “Most on the legal team are skilled problem solvers, so we often get questions that are not quintessentially legal but require us to help someone solve the puzzle. It is very gratifying work when we help the greater Renown team address complicated situations.”  Resolution is at the foundation of their role within our health system, so you, as the reader, can probably imagine how busy their day-to-day lives at work get. But never fear – this team thrives on overseeing many different aspects of the law when it comes to the patients and employees at Renown.  “What I love about my job is that every single day I feel like I solve a problem or help a patient, health plan member or internal ‘client’ at the organization,” said Jamie Winter, Deputy Chief Legal Officer. “I also love that every day is different.  On any given day I can be attending a committee meeting either as a member or as the legal advisor, attending an administrative law hearings,  appearing at a mediation or arbitration,  reviewing and negotiating contracts, overseeing litigation in coordination with outside counsel,  assisting with Hometown Health member appeals, assisting the Medical Staff Services team and medical staff leadership and committee chairs, reviewing  powers of attorney, guardianship orders and records requests . No two days are the same, which keeps my work interesting, fun, and exciting!”  “A day in the life of the Legal department is always different,” added Mary Ann Ellis, Associate General Counsel. “We handle many different areas of law, including issues from across all the departments as they arise. I work on drafting, revising, reviewing, negotiating or analyzing contracts, including non-disclosure agreements; business associate agreements; supply chain agreements, and physician or other professional service agreements. I also advise on employment matters and assist in responding to subpoenas or other government requests. I help draft or review different policies across the organization.”  Before Renown brings on any new physician or vendor, there is one key part of the process they all must take part in: contracts. Contract structure, negotiations and signings are all part of the onboarding process. And the Legal team has contracting down to a science.  “I work primarily on independent (physician) contracts; these contracts include call coverage, professional services agreements, medical director agreements and medical staff officer agreements,” added Adam Harris, Staff Attorney. “It is important to have these agreements in place so that our community physicians can legally and compliantly provide patient care."  “I maintain relationships with our community partners around their service contracts which allow them to treat patients at Renown,” added Jackie Johnston, Contract Administrator. “I also oversee our contract management software, working with multiple departments in maintaining a compliant contract structure for all contracts within Renown. I am proud of how we established a new policy around contract management and are assisting departments with onboarding the new system.”  In alignment with our commitment to employing a diverse workforce, Renown excitedly welcomes providers from across the world. This past year, our Human Resources and Legal teams saw a crucial need for a role that focuses exclusively on facilitating the processes for international hires: the Immigration Specialist.  “The Immigration Specialist position at Renown, which is a new role in the organization, is an excellent fit for my professional background and experience,” said Derrick Lacey, Immigration Specialist. “A day in the life involves interfacing with the Renown Medical Group's Provider Recruitment team, HR Operations and other departments which partner on behalf of physicians and nurses who require immigration sponsorship and support. Since joining Renown, I have been able to contribute the necessary technical skills and knowledge required for the role, while taking on the unique challenges and responsibilities associated with expanding Renown's existing footprint in the realm of employment-based immigration sponsorship.”  No matter the need, the Legal team is proud to support our many departments and has an open-door policy for any employee to come to them with any concern. “I am proud that people feel empowered to come to the Legal department and trust we will partner with them to find solutions to any problems,” said Mary Ann Ellis. “We work closely with various leaders on a regular basis to check in and make sure we meet their needs and keep everyone on track on meeting various contracting deadlines or other needs.”  Even if you don’t physically see the Legal team every day, the work they do is incredibly important to keep our health system running. After all, there is no order without law.  “The work we do in the Legal department may not always be front and center, but it’s critical to ensuring that patient care is provided safely, ethically and efficiently,” said Michelle Gibbons, Paralegal. “By ensuring compliance with laws, protecting patient privacy, mitigating risks and facilitating access to care, we create a legal framework that allows clinical teams to focus on what they do best: providing outstanding patient care.”  The Journey to Healthcare Law  Employment law, civil rights law, family law, criminal law, real estate law, corporate law...there are many fields of law an aspiring legal professional can delve into. So, what inspired our Legal department employees to enter into healthcare law?  Let’s hear from a few of these team members on how and why they ended up in this intense-yet-rewarding career field:  “I was a political science major as an undergraduate student in Washington, DC, and, during that time, I worked on Capitol Hill for a Nevada Senator and Nevada Governor. The natural progression for many political science students is to go to law school and I did just that. After law school, I worked as a litigator for 11 years and then came to Renown. Although I joined Renown after becoming an attorney, I started with Renown as the Hometown Health Compliance Officer to not only learn compliance, a fast-growing area at the time, but to also “get my foot in the door” in hopes of ultimately becoming an in-house attorney for Renown. Years later, I took a position as in-house counsel for the health plan and later moved to the larger Renown Health Legal Department to broaden my healthcare law practice.” - Jamie Winter “My life has always revolved around the legal field. My father was a District Judge in Douglas County for 25 years. He is currently serving as the Chief Justice of the Appellate Court of Nevada. My childhood involved campaigning and spending many hours at the Courthouse with my dad. It was a natural progression for me into the field of law after graduating college.” - Michelle Gibbons “My career background is in the area of global mobility, which involves the management of international employee populations and their movements, including immigration, relocation logistics, and international tax requirements, processes and compliance matters." - Derrick Lacey “I went to school for Retail Merchandising to further my career with a major retailer in Minnesota. After transferring to Reno and working in retail for many years, I wanted to explore new and rewarding challenges. I found the opportunity in the Renown Legal Department where I am now assisting in managing contracts and communicating with multiple providers to assist them with compliance metrics and payments.” - Jackie Johnston “Before attending law school, I worked in healthcare. It was a natural transition for me to apply my education in an industry with which I was already familiar, and Renown was an easy choice as the top hospital in the area.” - Adam Harris Our Legal team enjoys a reputation of being powerful yet personable in the office, the hospital and the courtroom. Many departments across our health system know they can rely on this team to provide the best possible solutions for them.  “I am most proud of growing my team to better assist the organization in multiple areas such as immigration, litigation and contract negotiation management,” said Bekah Riley, Manager of Legal Department & Board Liaison. “We have established a department recognized for its accessibility to other leaders and its role as problem solvers.”  “Our team's biggest accomplishments are generally associated with successful outcomes in litigation, or long-running projects that have, after much effort, been completed,” added Adam Harris.  As the old saying states, “the proof is in the pudding.” Our Legal team members are excited to share a few notable success stories of which they played a large role in.  "One success story that comes to mind is when the lab was being overwhelmed by law enforcement demands for legal blood draws and the resulting subpoenas,” said Mary Ann Ellis. “We worked with the district attorney, law enforcement and city leadership to develop some action plans for reducing that burden. Eventually, many of the law enforcement agencies reached a solution to get legal blood draws done by an outside organization, helping to reduce the burden on our teams. The district attorneys also agreed to various methods to try to make physical appearances in court less onerous.”  “As the newest member of the Legal team, I recently learned that an immigration sponsorship project I was asked to lead on my third day at Renown, which involved consulting on case strategy, as well as authorship of enhanced immigration support letter documentation, had been a resounding success,” added Derrick Lacey.  “We were able to make a big push on managing the many contracts entered into by the organization and help to maintain access and accountability,” added Paul Harris.  All in all, our Legal team’s commitment to legal excellence – from the start of their careers to today – not only safeguards the interests of our health system but also fosters an environment where quality of care can thrive.  “We are a dedicated team working behind the scenes to enhance the organization's overall productivity and support its strategic vision for the future,” said Bekah Riley. It’s All About the People At Renown, all our teams are committed to leaving a positive impact on our patients, fellow team members and community. The Legal department is no different. In a world where the intensities of both the healthcare space and legal space collide, they find support and solidarity in each other.  “I wanted to work somewhere that I felt I could make a difference in the community,” said Mary Ann Ellis. “Instead of working in a field that can traditionally be very adversarial, at Renown, I can use my skills in collaborative and positive ways to help the organization and the people in it. What keeps me here are the amazing people I get to work with every day. We have a small team that genuinely enjoys working together and have become friends over the years.”  Their commitment to giving back to their community aligned with Renown’s same commitment and was a defining reason for why they joined Team Renown. When values align, everything else can fall into the right place.  “I chose to work for Renown because of its reputation in the community and my desire to work as in-house counsel at a respected, local organization,” said Jamie Winter. “My mom worked as a nurse at Renown for many years and it is wonderful to now be working for the same organization where my mom provided patient care. What keeps me here is my amazing team and the people I work with throughout the organization. The individuals on my small legal team are very collaborative and supportive of one another. We work closely with the Risk, Compliance, and Payer Contracting teams, and we all work really well together.”  “I was drawn to Renown Health because of its strong commitment to providing high-quality, compassionate care to the community,” added Michelle Gibbons. “I really resonate with the organization's mission to improve the health and well-being of northern Nevada and beyond. Renown provides a collaborative and supportive work environment where I feel encouraged to grow and continue learning. The leadership and my colleagues are invested in my development, and there's a culture of teamwork that makes coming to work each day a positive experience.”  There is never a dull moment in healthcare – there is always something new to explore and discover. Our Legal team not only finds their work rewarding, but they also find it incredibly exciting.  “I had an opportunity early in my career to work with healthcare clients and professionals, and in my experience, there is not a more exciting job than sorting through the complexities of healthcare and hospital legal work,” said Paul Harris. “It's challenging every day, but I've been able to work with smart, innovative and motivated people. Renown has a great culture and working with dedicated people keeps me excited about my work here and Renown's future.”  Behind-the-scenes and above-the-standard, our Legal department consistently blows expectations out of the water. Anyone who walks through Renown’s doors can rest assured they are in the best of hands with this best-in-class team.  “We are a dedicated team working behind the scenes to enhance the organization's overall productivity and support its strategic vision for the future,” closes Bekah Riley.

Read More About Department Spotlight: Legal

When Jeromy Hughes became one of the 29 nursing students accepted into the first Gerald “Jerry” Smith Academic-Practice Partnership cohort, he almost couldn’t believe it. Life as both an Orvis School of Nursing student and a future nurse in our community was about to change. Not only was he about to receive full tuition support, but he also was set up for a guaranteed start to his career as a nurse at Renown Health.   The Academic-Practice Partnership was named in honor of Jerry Smith of the Nell J. Redfield Foundation. Supported by a generous gift from the Redfield Foundation and Stephanie Kruse, Foundation Board Director, the goal of this partnership is to help foster a lasting nursing workforce in northern Nevada, with nurses like Jeromy leading the charge.  From the Courtside to the Bedside Jeromy grew up playing basketball in his hometown of Las Vegas and was on the team at Bishop Gorman High School. His talent resulted in a scholarship to play basketball for Wenatchee Valley College in Washington, which would put him on a trajectory to play professionally – even though nursing was always in the back of his mind. Jeromy received a unique opportunity to play for De La Salle University in the Philippines, and with much excitement, he set off across the world.  Then, the COVID-19 pandemic hit.  When the world shut down, Jeromy had no choice but to stay in the Philippines, waiting to return to the Silver State. Three months later, he flew home to Las Vegas.  In those moments, Jeromy’s entire mindset shifted. A career in nursing was no longer in the back of his mind; it came right to the forefront. With a plan to now stay in-state, he set off to attend the University of Nevada, Reno (UNR).  “My whole family is involved in the healthcare field, and I’ve always been surrounded by healthcare in some way,” said Jeromy. “My parents own an elder care facility, my dad is a respiratory therapist in Las Vegas and my grandparents own a hospice facility down in southern California. My grandma was also a nurse for more than 50 years, and throughout her career, she worked in labor and delivery, psychiatry and medical-surgical units. I’ve always wanted to help people like my family has, and nursing resonated with me the most out of every option.”

Read More About Meet Future Renown Nurse Jeromy Hughes

Nov. 12-18 is Health Care Strategy & Market Development Week. Please join us in celebrating the Marketing and Communications team at Renown Health!  When you think of the brand of Renown Health, what comes to mind? Perhaps you think about our Fight the Good Fight motto that you see integrated throughout our commercials and advertisements. Or maybe your mind drifts to our signature purple that you saw on a print design or social media post. You may even think of a local news story that showcases the essence of who we are as an organization. Or you may gravitate toward the look and feel of our patient-friendly website. Managing the brand of our health system is crucial as patients look to Renown to be the voice of not-for-profit healthcare – and it takes a wide range of expertise to solidify that voice.  The masters of our voice can be found within Renown’s Marketing and Communications (“MarComm”) team. From branding and business-to-business to content and community relations, this robust department is the minds behind our reputation within the communities we serve. This team is chock-full of expert writers, speakers, designers and marketers who craft positive and memorable communications that lead to a lifetime of patient and employee loyalty.  The Connoisseurs of Communicating  As the keyholders of Renown’s brand position and promise, our MarComm team are experts at ensuring the community at large remembers precisely who Renown is and what our health system stands for. This all-hands-on-deck department encompasses a wide variety of talents:  Marketing and creative services: Traditional and digital advertising, brand templates and collateral and brand image and awareness Communication and public relations: Employee and provider communications, intranet management, social media, media relations, photography and videography, community relations, crisis communications and strategic planning and advisement Digital specializations: Website and microsites, email marketing, customer journey mapping, blogs and chatbots  Our Marketing and Creative Services team members are the ultimate dreamers, starting diverse campaigns from the ground up.  “In marketing and creative services, we are always dreaming up something new,” said Emily MacMillan, Manager of Marketing & Creative Services. “Between our brand advertising, to service line campaigns to external partnerships, you can always find our team working on a marketing plan and creating ads, content, messaging, videos, graphics, emails, photoshoots and more.”  “From Fight the Good Fight brand work to a service line promotion or a sponsorship creative package, the variety of projects my role allows me to bring to life for Renown is almost endless,” added Chad Norton, Senior Creative Specialist. “That can make every day at my job nothing like the day before – which keeps things interesting and my creativity flowing.”  For all things storytelling and public image management, Renown looks to the Communications team for expert guidance.  “As the Manager of Communications, I get to lead the most talented group of professionals I have ever had the pleasure of working with,” said Caroline Ackerman, Manager of Communications & Public Affairs. “Sometimes there is an urgent matter to tend to, and we drop everything to support larger-scale communications. Other days, we get last-minute requests from our local media partners for TV interviews. On top of that, the communications team supports event planning and employee recognition. It’s so fun to work in this hybrid space where we can get our work done from home while also being present at meaningful Renown events.”  At Renown, we believe our external image is just as vital as our internal culture. Keeping our employees informed and engaged every step of the way is of utmost importance to MarComm.  “While most of our department supports projects that focus on our patients, guests and visitors, our employee communications team supports internal clients (our employees),” said Dani Vogel, Communications Business Partner. “Therefore, I spend a good portion of my time working with internal departments and service lines to deliver important communications across the organization using a variety of channels. In a nutshell, my day starts with the question, ‘what do our employees need to know today?’ We get to work with so many amazing internal teams.”  “I internally project manage some of the marketing campaigns, from open enrollment to our annual report, and each project is different and requires its own approach,” added Colleen McLellan, Senior Production Specialist. “I create the framework for each project, such as establishing a kickoff and ongoing meeting cadence during the project, ensuring we track lessons learned and decisions made for each, create the folder structure in Sharepoint, and opening a project and maintaining the tasks and deadlines in Workfront. I am also often part of a quality circle, proofing ads and other materials created as part of a campaign. As with all of my colleagues in MarComm, we are often resources for where to learn more or find information for other departments.”  “One of my roles is to maintain the Brand HQ site and review approval requests,” added Aurora Boles, Creative Services Specialist. “I enjoy hopping on Teams calls to assist our employees with their questions about the site or templates.”  Maintaining a high standard of digital excellence comes easy for the Marketing Technology team, who manage the complexities of Renown’s digital front door – starting with our website.  “Think about how many health service lines Renown has to offer; now, let's create an organized set of pages for that specific service line on Renown.org – that a lot of pages!” said Sarah LaBarge, Digital Specialist. “It takes time to curate the layout, work with providers and the Communications team to ensure the content is correct and create components and images for the page to give the user the best digital experience while continually updating and maintaining all our pages. We don't just have Renown.org; we have many other microsites that we maintain as well. It is a nice challenge to make both our team and users happy and have a good experience.” "The user experience is always at the forefront of whatever I do," added Tori Bowlin, Digital Content Editor. "When writing health blogs, emails, or health service web content, it's essential to attribute the information to one of our outstanding providers and link the post to a Renown Health Service or reputable source. A thoughtful workflow helps our customers make informed decisions regarding their health and well-being." As a not-for-profit health system, Renown reinvests right back into the community we serve. Our Community Benefit team serves as the overseers of this promise, ensuring our local non-profits that share our mission are able to deliver on their own goals.  “I absolutely love the role of community impact and partnership liaison and the opportunity it provides to work with so many wonderful local nonprofits,” said Melissa Dahir, Community Benefit Liaison. “Our local community is filled with so many organizations designed to help those in need, and it is an honor to be contributing to and supporting the work these amazing groups do. My work with this department involves partnering with nonprofit organizations by providing funding for program support through groups identified in our Community Health Needs Assessment, and providing grants for traditional events such as community walks, golf tournaments, dinners, galas and more.”  The MarComm team’s paramount focus on maintaining a caring and collaborative culture stems from the impact they have on patients' lives and the crucial trust placed in the organization. For this team, no project to benefit the health and well-being of Renown’s patients is too big nor too small.  “As someone holding a core leadership position on this team, I can see firsthand that our team is all about culture and retention,” said Cristal Woodley, Senior Director of Marketing, Communications and Customer Engagement. “At the end of the day, we have an impact on patients’ lives and trust in the organization. I’ve surrounded myself with such smart people.”

Read More About Department Spotlight: Marketing and Communications

Cancer is challenging, but no one has to go through it alone. Patients and their loved ones can navigate the journey towards healing and recovery with the proper support and resources from Renown Health.  When faced with a cancer diagnosis, access to reliable and comprehensive cancer resources is key. These resources provide vital information, support, and guidance for patients, caregivers and loved ones throughout cancer treatment and recovery. Cancer Resources Breast Cancer Newly Diagnosed Orientation Class  Cancer Support Groups  Caregiver Support  General Cancer Support Group  Lymphedema & Physical Therapy  Men’s Prostate Cancer Support Group  Newly Diagnosed Breast Cancer Workshop  Smoking Cessation  Spiritual Center Activities & Programs  Sterling Silver 55+ Club Facebook Group  At Renown and in collaboration with community partnerships, we offer a variety of resources and specialty care programs focused on improving the quality of life after cancer including:  Cancer support groups play a crucial role in providing emotional, psychological, and practical assistance to those affected by cancer   These groups often consist of individuals who have been through similar experiences and can offer guidance, empathy, and understanding.   They provide a safe space for individuals to share their feelings, concerns, and experiences with others who truly understand what they are going through.

Read More About Navigating Renowns Cancer Care Resources Your Essential Guide

At Renown Health, our commitment to the experience of all our patients and guests is not just a mission – it's a way of life. Our unwavering dedication to creating exceptional experiences for the communities we serve is what sets us apart. Every day, we strive to build a service culture of excellence, one that ensures that every person who walks through our doors has an extraordinary encounter that exceeds their expectations.  Renown’s Patient Experience department is the team that fulfills this mission and more. These passionate individuals intimately understand that top-of-the-line service involves the entire healthcare continuum, from the first phone call when scheduling an appointment to the final discharge and follow-up instructions and everything in between. With this collective dedication, Patient Experience is consistently on a journey to redefine what it means to leave a lasting impact in the minds of patients, setting a new standard for healthcare excellence in our community.  Our In-House Jack-of-All-Trades  It takes a village to ensure every patient and guest continues to have a positive experience at every Renown location and maintains trust in our providers and employees. Our Patient Experience team serves as the mayors of that village, encompassing four main aspects of healthcare service:  Service Excellence: Compiles, reviews and resolves patient complaints and concerns to help with service recovery and identify opportunities for improvement. Volunteer Services: Enhances the patient experience by leveraging dedicated youth, adult and college-aged volunteers in a variety of volunteer programs, including pet therapy, healing arts, hospice and more. Language Access: Provides qualified interpretation and translation services to assist our limited- or non-English-speaking populations. Data Management: Uses patient experience data, research and surveys to prioritize system, location and unit-specific service needs to improve clinical and quality outcomes.  “Because our department has many segments, no day is the same, which keeps the work week exciting,” said Shelbi Whitehead, Manager of Patient Experience. “Whether we are hosting a pet therapy parade for patients, de-escalating and rounding with upset patients to provide service recovery, offering interpretations for our Limited English Proficiency (LEP) patients, or managing data for the organization, we have one goal in mind: to enhance the experience for our patients and guests at Renown Health.”   Cultivating a sense of community and fostering trust in our health system, the Service Excellence team steps in to ensure no concern goes unnoticed and every opportunity to make a positive chance is addressed.  “My day consists of listening to patient concerns, connecting with different department leaders and providing support, and working on projects to improve processes,” said Julianne Revilla, Customer Experience Specialist. “To help enhance the patient experience, I round with patients on different floors to know more about their stay and experience with us. If they have any issues or concerns, I let floor staff know and do our best to resolve the issue in the moment.”  “My team and I have an amazing opportunity to work with multiple leaders throughout the organization to resolve any patient concerns and provide valuable feedback on how patients are doing while using services that we offer,” added Ricky Garcia Sanchez, Senior Patient Experience Specialist. “A typical day will involve calling patients, rounding with patients, communicating with leaders to resolve events, handling grievances and staying in compliance with Centers for Medicare and Medicaid Services (CMS) guidelines.”  “It’s all about hearing what is upsetting them and letting them know that we care about them,” added Shay Morgan, Customer Experience Specialist. “We ask ourselves, what is the main concern the patient has, and what is it they are seeking? From there, we do our internal investigation through Midas and send it to leadership, and then we find a reasonable and appropriate solution or response to let the patient know we are looking into their concern.”  As the only not-for-profit health system in the region, Renown depends on the dedicated service of our volunteers. Our Volunteer Services team deploys volunteers across many programs who make a significant difference in the lives of patients and their families.  “On a typical day, I may be going between the volunteer information desks assisting that team with anything that comes up while they are helping guests,” said Wendy Peukert, Volunteer Coordinator. “We find wheelchairs for departments, provide guest escorts, deliver flowers and mail to patients, locate doctors’ appointments or anything else that helps someone that walks in the door. We ensure all our programs go smoothly by planning ahead while also being flexible to be ready for anything that comes our way and by keeping communication open with our volunteers. Patients and guests being greeted by friendly, knowledgeable volunteers who show empathy and care is my goal!”  “Some of my best days at Renown are volunteering with my dog Moose, who is a certified therapy dog, and watching the healing he provides to patients and employees,” added Shelbi Whitehead.  At Renown, we believe that language should never be a barrier to receiving care. Our Language Access team ensures that this goal is realized through providing expert interpretation and translation services.  “Renown has many different resources we use to ensure LEP patients and visitors receive a positive, quality visit to our health system,” said Seth Rubin, Supervisor of Language Access. “With signage strategically placed at front desks and check-in areas, patients can point to their preferred language, and we can use the Language Line iPads, phone lines or a dual-role Qualified Medical Interpreter to communicate with the patient or visitor. Within EPIC, we can also set a patient’s preferred language indicating to Renown staff what language to use with the patient and prepare forms in that language. I always ensure all patients are provided with these proper language services, and I also help with employees taking our online interpreter certification course, as well as help when a department needs new Language Line equipment. Additionally, I enjoy meeting with community groups to stay informed on community updates, events and trends around language, immigration and more.”  Renown values and utilizes the opinions of our patients across all corners of our health system Maintaining service transparency is a promise, and that promise is fulfilled by our Data Management team, who use all the research and survey tools at their disposal.  “My daily work includes a lot of updating scorecards across the network, working with the tech teams to ensure the patient data is getting to the right places, training leaders, analyzing market data and maintaining the reports that go to every corner of Renown,” said Brooke Cyphers, Market Data Analyst. “Through a partnership with our patient satisfaction survey vendor, PRC, Renown ensures data integrity, neutrality and credibility in surveying patients in all our care areas. The data from completed surveys are compiled and disseminated to our providers and leadership at all levels with the goal of transparency and patient-centric practice. These surveys are incredibly important to process improvement directly targeted at addressing areas that have been mentioned by our patients. I love it when people reach out to dive into a particular initiative they want to track or an issue they want insights on.”  In their relentless pursuit of excellence in service across many programs, the Patient Experience team remains steadfast in their commitment to delivering the highest quality care and experiences.

Read More About Department Spotlight: Patient Experience

Process improvement, program oversight and performance growth are the three “P’s” that mark the crucial aspects of ensuring everyone within our health system rows in the same direction. The duty of ensuring we transform together under the guidance of strong leadership and clear goals is no easy task – consistently finding performance gaps to close and focusing attention on our many strategic initiatives requires the care and collaboration of team members devoted to continually finding new ways to make Fighting the Good Fight better, brighter and broader. The forefront of innovation and organizational excellence can be found within Renown Health’s Transformation Management Office (TMO). As the heart of program management and strategic business analysis at Renown, the TMO steps up to the plate to ensure our organizational goals resonate through every layer of our health system, from teams on the frontlines to senior leadership. The mastery of these team members lies not only in their abilities to direct resources where they matter most but also in their roles as stewards of our health system’s future.  The Eagle Eyes of Improvement  When it comes to understanding and supporting Renown’s strategic direction, the TMO acts as our eagle eyes in the sky, overseeing the programs and processes that keep our health system running every day, which in turn helps improve the health and well-being of all our patients. The TMO manages three main functions that are vital to our health system’s bottom line:  Leadership Alignment: Aligning organizational goals with management’s plans and the work of the frontline team members, ensuring that everyone is working to achieve the same purpose and partnering with leaders for performance improvement along the way. Program Management: Emphasizing our resources on high-impact strategic initiatives while developing and overseeing 1-3 year roadmaps for all programs at Renown. Strategic Business Analysis: Assisting with closing performance gaps by identifying process improvement opportunities and new capability requirements.  “The TMO is here to ensure alignment between organizational goals (strategy) and the plans of our leaders (projects, improvement initiatives and roadmaps) so that our frontline teams are focused on the right things and receiving the maximum amount of support,” said Jamie Baldemor, Director of Transformation Management. “We are all here to fulfill our purpose for our community; we can do this faster and more effectively when we are rowing in the same direction all together.”  “In this role, no two days are the same,” added Alan Smith, Transformation Manager. “The team is enthusiastic about the work and vigilant about tackling new challenges. There are days when we engage with frontline teams, listening and observing to gain an understanding of a problem to solve. Other days are spent collaborating with department leaders, identifying new projects and working to shepherd ideas through complicated processes and remove barriers. It is easy for us to see the impact of our work where the change happens daily. As a relatively new department, we have been able to quickly understand the strengths of the team and get to work.”  Knowing that ensuring the longevity of our health system heavily involves successful leadership, the TMO’s approach to achieving our organization’s short-term and long-term goals involves closely collaborating with leadership to align growth strategies with support services.  “We engage with operational leadership teams at all levels across the organization,” said Robert Forrest, Manager of Enterprise Portfolio Planning. “Most days, we work alongside leadership teams to understand how they aim to grow their business and then work to identify impacted support services teams. This usually involves understanding how project needs match up with resource availability and how we can execute when resources are not available.”  The TMO is staunchly dedicated to improving patient outcomes. Our health system can always count on this team to find new ways to expand and enhance our clinical impact to meet the healthcare needs of Renown’s service areas – and they do it by being expert collaborators.  “On a daily basis I collaborate with administrative leaders, physician leaders and executives to intake, prioritize and scope projects and ideas,” said Rob Blamire, Enterprise Program Manager. “These projects enhance patient care in neurosciences, cardiology, oncology, children’s health and women’s health. My team is currently working on numerous projects that will expand clinical space and services to support our growing community.”  Amidst their culture of enthusiasm and dedication, each member of this team finds their work deeply satisfying, eagerly anticipating each day full of new challenges to solve. Fueled by a shared passion for Renown’s trajectory that drives their collective efforts, they look forward to the promising horizon of our health system’s future.   “Being a part of the TMO is fulfilling, and I enjoy coming in to work every day,” said Samy Arellano, Enterprise Program Manager. “The people on this team are passionate about where the organization is heading. I am excited for Renown’s future!”  Unique Backgrounds, Exceptional Results  Many teams at Renown draw attraction from a diverse array of professional experiences, and the TMO is no different. No two team members have the same background – a fact that the TMO uses to their advantage to pull from a wide range of expertise in order to optimize our organizational goals.  "I have experience in healthcare settings as an aide, analyst and manager,” said Rob Blamire. “My diverse professional background includes physical therapy, primary care, pediatrics, healthcare consulting and multispecialty settings. I ended up in the Transformation Management Office while seeking work with overlap among Renown divisions. A team member in the TMO is an exciting position to understand and support the strategic direction of Renown.”  For some of these team members, process and program improvement has always been a calling. Being at the forefront of furthering the strategic initiatives for the largest integrated not-for-profit health system in Nevada continues to be an opportunity they embrace daily.  "I am grateful to have started my career in process improvement, then called the Transformational Health Care department, where the team was responsible for the execution of 40+ improvement initiatives each year,” said Alan Smith. “After leadership roles in Emergency Services and Renown Medical Group, I returned to my true passion of process improvement to make an impact on a large scale to improve patient outcomes and experiences, as well as contribute to our future goals as a health system.”  “I began my time here in process improvement and was exposed to the wildly complex nature of our healthcare system,” added Robert Forrest. “I spent four years on the team running Kaizen and rapid process improvement workshop (RPIW) events, piloting and deploying our daily management system, and supporting organization-wide initiatives as needed. From there, I transferred to the Enterprise Project Management Office as a Strategic Business Analyst. In this role, I supported new projects and initiatives by collaborating with Operational Leadership teams and Project Team members to develop the scope of new requests.”  While their backgrounds may differ, one collective goal remains the same among the TMO: help Renown achieve new heights and further its goals, which in turn helps us expand on our mission to make a genuine difference in the health and well-being of our community. The best part? This team gets to do precisely that day in, day out.  "Prior to working at Renown, I worked at the Reno Housing Authority as the Director of IT,” said Samy Arellano. “I led IT initiatives and strategic goals for the agency. The goal was to provide better client experiences through technological innovation. I joined the TMO at Renown because I felt that this team was excited about helping Renown leadership reach organizational strategic goals, and I really loved that part of my role as the Director of IT. Now I get to do that every day!”  As the team weaves their enthusiasm for our health system into their daily work, the TMO’s commitment to realizing Renown’s vision will never waver. Through their dedicated efforts, this team exemplifies how strategic transformation can pave the way to a healthier future for all our patients.  The Renown Reason  The TMO is a stellar example of Renown’s determination in action – and to them, working for Renown is a no-brainer. With their devoted efforts and community-minded spirit, they embody our health system’s pursuit of excellence in healthcare delivery.  “I am proud to work at Renown Health and drive strategic programs focused on improving membership and patient access,” said Joseph Brooke, Enterprise Program Manager. “This is so important to the community we serve. Our TMO team, Renown leaders and so many colleagues that I work with day to day are committed to making a difference.”  "My passion for working to make a difference locally is why I chose to work at Renown,” added Samy Arellano. “I stay because I see the good this organization does in the community.”  Like every department at Renown, these team members feel a special attachment to Renown’s mission. They feel a sense of fulfillment not only within their career goals but also within their personal lives.  “I love Renown’s mission,” said Robert Forrest. “Coming in every day knowing that we are making a genuine difference in the health and well-being of the people and communities that we serve makes this job incredibly rewarding.”  “Renown aligns with my career aspiration to work in a large, clinically integrated healthcare system focused on improving population health,” added Rob Blamire.  As a driving force behind improvement and progress, the TMO continues to shape a future of transformative healthcare processes and programs. Here at Renown, we can proudly call them the pioneers of fostering lasting change for our health system for years to come.  “Renown has been the best hospital and health system I’ve been a part of. For as long as I’ve been here, there has been an obvious commitment to providing exceptional care to the community which includes many of my family members and friends. I am proud every day to be a part of making it even better,” closes Alan Smith.

Read More About Department Spotlight: Transformation Management

Stepping into the Renown Transfer and Operations Center (RTOC) means stepping into a transformative hub of excellence where lives are saved and healthcare is reimagined. As a cornerstone of Renown Health's commitment to exceptional patient care, the RTOC serves as a dynamic nerve center that seamlessly coordinates medical resources, ambulance rides, hospital bed space, remote home systems, hospital transfers and emergency preparedness. In this best-in-class facility, the boundaries of what is possible in healthcare are constantly pushed, and new horizons of patient care are discovered.   Staffed with a dedicated team of skilled professionals, the RTOC harnesses the power of advanced technology and compassionate expertise to ensure that patients receive the highest level of care and support, no matter where they are. Through a synchronized network of communication, coordination, and compassionate care, the RTOC team ensures that patients receive the critical support they need when it matters most, working tirelessly to redefine what it means to deliver world-class healthcare.   A National Standard  Charged with the goal of overseeing the placement and transportation for every patient, the RTOC officially launched in 2021 as northern Nevada’s first and only transfer center of its kind and a nationally celebrated facility. As Renown’s highly coordinated care logistics system, this team uses the cutting-edge technology at their fingertips to customize healthcare to the needs of every patient, manage patient flow and drive healthcare innovation.  “Compared to where we’ve started to where we are now, it’s a 180-degree difference,” said Kelli McDonnell, Manager of RTOC. “When we first started building our facility right before the pandemic happened, we took what was six conference rooms and classrooms and turned it into a command center that organizations across the country admire and come to Reno to see what we do. Mel Morris, the Director of RTOC, was recruited exclusively to build our facility with her history of building successful hospital command centers. Many people didn’t realize what a transfer center was or that Renown was the only center in the region – and we only continue to grow.”  This best-in-class facility, and the masterful team behind it, handles:  Coordinating all incoming patients transferred from neighboring hospitals and 27 counties across northern Nevada, Lake Tahoe, northeast California and neighboring states. Matching patients to the most appropriate bed placement using diagnostic, triage and Epic electronic medical record clinical information in conjunction with medical staff expertise to outline a plan of care that determines the best bed assignment given the patient’s needs.  Coordinating video-enabled Telehealth monitoring capabilities for Renown’s four Intensive Care Units (ICUs), as well as Renown patient Telehealth and virtual visits. Monitoring Remote Home systems with Masimo during the COVID-19 pandemic, where some patients received hospital-level care in the comfort of their own homes while Renown clinicians monitored and evaluated their data and plan of care.  Serving emergency and disaster management for area hospitals, first-responders and the community with local, regional and statewide emergency and disaster management for sudden-onset emergencies.  The RTOC is home to many different critical roles for our health system, including Transfer Center Nurses, Ride Line Coordinators, RTOC Coordinators and more, many duties of which each team member cross-trains on to be able to fill in whenever needed. While their roles may differ, their commitment to their patients remains the same – and they all work together to achieve the same outcome: delivering the right care, at the right time and place.  “As an RTOC Coordinator, we do a variety of different things,” said Anna Schaffer, RTOC Coordinator. “We do triage coordination to help our nurses and hospitalists get patients in the emergency department admitted, and we also do bed control to find patients appropriate bed placement. Communication is important, so we always make sure to stay closely connected with the charge nurses on those floors.”  “We start with a basic ‘need to know’ and place patients accordingly,” added Karly Brown, RTOC Coordinator. “We get surgery numbers, ICU capacity and discharges and find beds for all patients as quickly as possible. We have the advantage of being able to see the entire hospital.”  “I primarily schedule transportation for patients at the hospital who are either going home or going to a skilled nursing facility,” said Sarah Clark, Ride Line Coordinator. “I get requests from case managers to schedule rides, and I work with REMSA and other ambulance services to schedule them. It relies a lot on appropriate and efficient communication and critical thinking.”  Patients in facilities across northern Nevada and northeastern California, especially the rural communities, look to the RTOC to help guide ambulances, bed coordinators and hospital staff in finding care for our rural patients.  “As a transfer center nurse, I facilitate incoming patients from rural facilities in Nevada and surrounding areas in California,” added Meg Myles, Transfer Center Nurse Specialist. “There are days we may take up to 30 direct admissions from these areas.”  “We are the point of contact for inter-facility transfers, whether we are sending patients out or bringing them into Renown,” said Lisa Lac, Transfer Center Nurse Specialist. “We take phone calls from those rural areas, identify what services are needed, connect them to the appropriate provider and coordinate any transfers.”  “Simply put, we are the bed wizards,” said Addison Rittenhouse, RTOC Coordinator.  The RTOC team continues to break barriers and push the boundaries of medical excellence through leveraging the technology at their fingertips and their unwavering dedication to the health of our community. Inspiring a new era of medical possibilities, these team members have achieved a multitude of accomplishments for both their department and their patients since the birth of the center.  “We have significantly reduced the time it takes to get patient admit orders in, thanks in part to the new Triage Coordinator role, and we provide easier access for patients to transfer to us from other facilities,” said Beth Rios, RTOC Coordinator. “We have taken a bigger role in helping the smaller hospitals in our area in caring for patients and improve patient throughput.”  “As a team, we’ve done a lot of work in creating an engaging and positive environment, and our internal morale committee has been a huge help with that,” said Kelli McDonnell. “We’ve been working tremendously over the last year and taking all the feedback that we received from the Employee Engagement Survey to make improvements. We had 100 percent survey participation within five days, which is incredible.”  “I am so proud of our escalation and problem-solving skills,” said Becca Dietrich, RTOC Coordinator. “When an issue is raised to us, we will always find a timely solution on our end so our care teams can focus on the issue in front of them. We are the eyes in the sky, seeing movement everywhere.”  Each day in the life of our RTOC team members is a testament to their commitment, resilience and timework, making a profound impact on countless lives.

Read More About Department Spotlight: Renown Transfer and Operations Center

Your provider wants to send you to a specialist. Now what?  You are about to enter the referral process. A referral is your provider’s recommendation for you to see a specialist or receive specialized treatment. When it comes to referrals, the process can seem like the wild west for people not familiar with it. At Hometown Health and Senior Care Plus, we make the process simple for all our members. We know that access to specialists is a vital aspect of total health, and our goal is to break down those barriers to care at every level.   Here is a step-by-step guide to how the referral process with your Hometown Health or Senior Care Plus provider works:  1.   Your primary care provider (PCP) or urgent care provider will send a referral to the specialist’s office. A referral can also be sent from another specialist or after discharge from the hospital. This is usually done via email or fax.   2.   As your referral is sent, now would be the ideal time to discuss with your provider’s office how the specialist will receive your medical records prior to your appointment. Your provider’s office will most likely send these records to the specialist for you, but it is always a good idea to double-check with them directly.  At Renown, the referrals team will send the following items to your specialist’s office when available:  ID Insurance card Most recent and relevant office notes to support the referral The referral order Any relevant labs or imaging pertaining to the referral Demographics information  3.   The specialist’s office will call you to schedule the appointment after they receive the referral. Each office processes the referrals they receive in a slightly different time frame, so if you have any questions about the status of your referral, it is best to call their office directly. At Renown, if you are enrolled in MyChart, you can access the phone number for your specialist as soon as the team processes the referral. Those not enrolled MyChart will receive a letter in the mail with scheduling information.  4.   The specialist will start to develop a course of treatment. That may include procedures, diagnostic tests or medications. Some of these treatments may require prior authorization from your insurance plan, so don’t forget to discuss how and when your specialist will receive the authorizations before you begin your course of care to avoid any surprise bills.  What can I expect if I have a Renown specialist?  At Renown, we handle a lot of the behind-the-scenes nitty-gritty so you don’t have to. After the referral is placed, it routes to Renown’s centralized referrals team and triaged to make sure you are scheduled with one of our providers with the right specialization for your specialty care needs. This team will also obtain the prior authorization you need and will you to a specialist that is in your network and based on you and/or your provider’s preference and continuity of care. The referrals team will attempt to find you a Renown provider first if you are not yet established elsewhere.   For Hometown Health and Senior Care Plus members, prior authorization is not required for certain services if you are being referred to a Renown provider. This makes the scheduling process go quicker for both the provider and the patient.   Our referrals team strives to keep their turnaround time for referrals within three business days, not including prior authorization wait times. If your referral is marked as ‘urgent,’ it will be reviewed within one business day so you are seen as soon as possible based on the needs of your medical condition, and you will receive a direct phone call with scheduling information.   After prior authorization is obtained, the Renown scheduling team will call you through an automated phone system or via a message in MyChart with a direct link to schedule your appointment. To speak with a Renown scheduler or if you have any questions, please call 775-982-5000.  What does prior authorization mean?  Prior authorization isn’t as scary as it sounds! Essentially, prior authorization is your provider “going to bat” for you to receive this specialty level of care. Some medical services, including many specialists, are covered only if your ordering provider (usually your PCP) submits an authorization request to your insurance plan. They will include specific details about the type and duration of treatment they would like you to receive and any medical records that support your need for the specialist.  After your insurer receives the request, a licensed medical professional will review the request, your records and your plan benefits. They will decide whether the specialty treatment is considered medically necessary based on recognized standards of care.  Where can I go for more information?  Your referrals and authorizations can be viewed in MyChart. To view them, navigate to Your Menu in the upper left corner of the page, scroll to the Insurance section and click on “Referrals.”   The Renown referrals team is available to answer your questions and address any concerns. Give them a call at 775-982-2707 Monday through Friday from 8 a.m. to 5 p.m.  Any questions you may have related to referrals and authorizations, including outside-of-Renown providers, can be directed to our expert Hometown Health or Senior Care Plus customer engagement representatives.

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