3 Unexpected Perks of Choosing a Hometown Health Plan

By: Alana Ridge

August 07, 2023

A doctor's hands cup a red heart with an outline of a family holding hands in front of it.

© AndreyPopov via Canva.com

Becoming a Hometown Health plan member opens you up to the largest provider network in our region. As northern Nevada’s only not-for-profit health insurance company, the hometown advantage goes beyond your health coverage – and you may not be using all the perks available to you. Here are three benefits that Hometown Health is proud to offer all members to enhance wellbeing and connect the dots between healthcare and technology. 


MyChart is Renown Health's and Hometown Health’s secure online member portal that gives you direct access to your health and benefit information. From 24/7 access to your benefits and important documents to scheduling an appointment with your provider, this free tool is a great way to keep track of your family’s health. If you have a Renown primary care provider, you can use MyChart to: 

  • Securely email your healthcare provider.
  • Get your test results faster and view your After Visit Summaries.
  • Request prescription refills.
  • Schedule and check-in for appointments.
  • Pay your bill.
  • Request your medical records and review immunization records.
  • Manage designated health care agents and upload end-of-life documents, such as advance directives and a living will.
  • View or download your documents: Member ID Card, Summary of Care, Explanation of Benefits, Referrals and Authorizations.
  • Get in touch with our Customer Engagement Center. 


Virtual visits have never been easier thanks to Renown Telehealth and Teladoc. These two tools are convenient options that allow members to be seen by a qualified doctor via phone or video chat who can diagnose, recommend treatment and prescribe medication for many non-emergent medical conditions – no matter where you are. Some of the health issues your virtual provider can treat include:  

  • Cold and flu
  • Allergies
  • Sore throat
  • Sinus infection
  • Respiratory infection
  • Stomach bug
  • Ear infection
  • Urinary tract infection 

Both Renown Telehealth and Teladoc are also staffed with specialists in behavioral health, where you can speak with a therapist or psychiatrist on a wide variety of issues, including: 

  • Stress and anxiety
  • Depression
  • Trauma
  • Grief
  • Burnout
  • Medication management 

Renown is also proud to offer access to top-level specialty care to address your ongoing condition and help guide you through illness maintenance and education. Through Renown Telehealth, Hometown Health members have access to a variety of specialties, including (but not limited to): 

  • Adolescent Medicine
  • Cardiology
  • Hematology, Oncology and Pediatric Oncology
  • Nephrology
  • Pediatric Endocrinology
  • Pediatric Neurology
  • Pulmonary and Pediatric Pulmonary
  • Sleep Medicine 

New in recent years, Teladoc is now proud to offer both dermatology and nutrition visits. Teladoc dermatologists can treat conditions like acne, rosacea and rashes, while their registered dieticians can help you manage your nutrition and weight goals. 

Booking an appointment with Renown Telehealth is easy by heading over to MyChart and selecting “Schedule an Appointment.” To book an appointment with a Teladoc provider, visit teladoc.com or download the Teladoc app. 

Renown Telehealth is available within the state of Nevada, and Teladoc is available in all 50 states. Your copay can be as low as $0 for each visit; check your plan documents for more information. 


The house call has returned – avoid long urgent care waits with Doctoroo. Through Doctoroo, Hometown Health members have access to in-home urgent care services at the same price as your regular urgent care copay. A call to Doctoroo will dispatch a fully equipped medical team consisting of an EMT and either a nurse practitioner or physician assistant to your home within a few hours. Whether you need treatment or testing, each team is ready to provide care in the comfort of your own home with their over 60 medications and antibiotics, EKGs, wound dressings, IVs, catheters and more. 

Doctoroo care teams can address and treat many non-emergent care areas and conditions, including (but not limited to):

  • Respiratory
  • Ear, Nose, Throat
  • Eye
  • Wound Care
  • Cardiac Care
  • Musculoskeletal
  • Gastroenterology 

Doctoroo is open year-round from 7 a.m. to midnight. Book a house call in minutes in the Doctoroo app or by calling (888) 888-9930. 

Your Home. Your Town.    Your Health.

The amazing team at Hometown Health

Your Home. Your Town.    Your Health.

Hometown Health is the insurance division of Renown Health and offers access to the full Renown Health network, one of northern Nevada's largest provider networks.
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