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You can now schedule a new patient appointment 24/7 from your computer or cell phone, with no need to call. You get home from work, look at the note on the refrigerator and remember for the third day in a row, you failed to make an appointment with a new primary care doctor or schedule that pediatrician visit for your toddler. You tried to do it on your lunch hour but got distracted with other things. Frustrating! Now, one health system is making it easy for people to schedule their primary care and pediatrics doctor appointments online, and 24 hours a day, 7 days a week. Over 3,000 new appointments are available with Renown Children’s pediatricians. “I booked an appointment that way and I thought it worked great,” said Daryl Hendery, a returning patient who just scheduled his annual check- up with his Renown physician. “It was very easy to use. I just clicked on my doctor’s name and booked an appointment for next week. I was kind of surprised at how easy it was to schedule.” Hendery says he’ll book online again, instead of calling. Many people like Daryl love the ability to set an appointment without ever needing to speak to an actual person. Patients Encouraged to Use Online Scheduling With Renown’s new online scheduling feature, you can now book your primary care and pediatric primary care appointments with Renown Medical Group without making a phone call to the office. Our dedicated team of primary care physicians and pediatricians offer a full range of services—including annual checkups, complete physicals, immunizations, lab work, and referrals to specialists—at multiple locations across northern Nevada. “One of the biggest advantages is that you can set an appointment when and where it’s convenient for you to do so,” said Sierra Kelly-Martinez, MPH, director of the Customer Engagement Center at Renown. “You can schedule that appointment whenever you want, at 9 o’clock at night, while waiting in line at the grocery store or during after school pick up, or whenever you think of doing it.” “It’s really quite easy and empowering to have control of your own scheduling,” she adds. “Anyone wanting a new Renown primary care physician or provider, or a Renown Children’s pediatrician, can schedule through the www.renown.org website. If you’re a new patient or don’t have your MyChart profile set up, visit www.renown.org and click on the ONLINE APPOINTMENTS button or the Find A Doctor tab. Under the New Primary Care or New Pediatric Patients tab, click on “Book Your Appointment.” Select your insurance provider, click the Location you’re looking for- Or “Any Location.” You can then choose the time and provider and schedule your appointment. Renown accepts most insurances including Hometown Health, Senior Care Plus, Anthem Blue Cross, Cigna, United, Medicare, and Medicaid. If you’re a Returning Patient, you can schedule a primary care or pediatrics appointment by clicking on Book Your Appointment through the www.renown.org website which will automatically take you to your MyChart account. You will be asked a few questions about your visit to ensure To schedule an appointment using MyChart, you can: 1. Log in to your MyChart account 2. Select “Schedule an Appointment” from the main menu or “Visits” from the top menu 3. Select a provider or reason for your visit 4. Answer decision questions on visit 5. Select a date and time from the available options 6. Enter the reason for your visit 7. Verify the appointment information and click Schedule You can also schedule an appointment by selecting the name icon in the top right corner, selecting the name of the child you're scheduling for, and then selecting “Schedule an Appointment.” If you don't see a date and time that works for you, you can click the Search for additional available appointments link to view available appointments at all locations. MyChart MyChart is a convenient, online portal where patients can communicate with their doctors, view your medications, request prescription refills, access test results, message your doctor, pay your bill, and now schedule appointments online. Benefits of Online Appointment Scheduling Though the new online, scheduling tool is new, it’s easy to use and not much different than making an online reservation at a restaurant. Benefits include: · 24/7 Access: Patients can book appointments at any time, from anywhere. · Real-Time Availability: View real-time appointment slots and select a time that fits your schedule. · Appointment Management: Patients can easily cancel or reschedule appointments with just a few clicks. · Appointment Reminders: Receive automated reminders via email or text to avoid missed appointments. Renown is committed to enhancing patient care and improving the healthcare experience. With the launch of the online scheduling option, patients have more control and flexibility over their healthcare journey. “We are always looking for ways to improve the patient experience and make access to our physicians and advanced practice providers easier and faster” said Rahul Mediwala, MD, MBA, CEO of Renown Medical Group. “Our new online scheduling tool is just one of the many ways we’re working to make healthcare more convenient for our patients. Over the next year, we will be increasing the number of Renown physicians and medical providers who have online appointment availability, as we look to improve the health of our community.” For more information or to schedule an appointment, visit www.renown.org.    Renown Health is the region’s largest, locally governed, not-for-profit integrated health care network serving Nevada, Lake Tahoe, and northeast California. With a diverse workforce of more than 7,500 employees, Renown has fostered a longstanding culture of excellence, determination, and innovation. The organization comprises a trauma center, two acute care hospitals, a children’s hospital, a rehabilitation hospital, a medical group and urgent care network, and the locally owned not-for-profit insurance company, Hometown Health. For more information, visit renown.org.

Read More About Now It's Fast and Easy to Schedule a Primary Care or Pediatric Appointment Online with Renown Medical Group

See b-roll of the Renown Regional Transfer and Operations Center here. Renown Transfer and Operations Center team coordinates care across a patient’s journey, serving 27 counties across northern Nevada, Lake Tahoe and northeast California. Today, Renown Health announced the opening of the Renown Transfer and Operations Center (RTOC). Powered by Renown doctors, nurses, technicians and national technology partners, this state-of-the-art facility helps ensure seamless care for patients and providers for 27 counties across northern Nevada, Lake Tahoe and northeast California. The Transfer and Operations team ensures a better experience for every Renown patient and family. Through this highly coordinated care logistics system, Renown is now able to customize health care to the needs of every patient; delivering the right care, at the right time and place across the integrated delivery system. This system enables providers to provide care closer to home, in lower-cost ambulatory, outpatient surgical and skilled nursing settings- instead of the hospital, and to deliver a sizeable portion of care to patients- where they want to be- in their homes. We at Renown are proud of our national reputation as an innovator – and our ability to bring better systems of care to Nevada,” said Tony Slonim, MD, Dr.PH, President & CEO. “Our extraordinary clinical experts are leading the way, partnering with the nation’s top technology firms to transform care and demonstrate value to patients. Putting the patients of Nevada first, we have opened the Transfer Operation Center to make health care more accessible and affordable. This facility is amongst the largest in the country, and this team is a gift for clinicians across the state, allowing them to dedicate more time to serving patients, and improving outcomes- and leaving the logistics to other experts. The Renown Transfer and Operations Center, the grandest facility of its type, is pleased to serve as a model of coordinated patient care for the nation.” “Similar to how air traffic controllers manage traffic in and out of airports, the Renown Transfer and Operations Center (RTOC) team sees a birds-eye view of what’s happening across our entire integrated delivery system,” explained RTOC Director, Melanie Morris, MSN, RN. “Having access to real-time information is critical because every action we take is tied to improving the health and well-being of our patients. Time and accuracy is always of the essence, and this Center drastically improves the efficiency of the entire health care system.” “Renown Regional Medical Center is the region’s only Level II Trauma Center. Our caregivers and specialists are prepared to care for high-acuity patients including those who have suffered heart attacks and strokes,” said Paul Sierzenski, MD, MSHQS, CPE, FACEP, Chief Medical Officer, Acute Services. “Serving over 1 million people, the Transfer and Operations Center assists in caring for patients in both urban and rural communities. We now work together, in one location, to ensure we have the appropriate care teams and facilities ready to serve patients- immediately and upon their arrival at Renown Regional Medical Center, Renown South Meadows Medical Center, Renown Children’s Hospital and Renown Rehabilitation Hospital, as well as our emergency and urgent care sites.” “We are excited for our next stage- bringing electronic intensive care unit (e-ICU) remote monitoring capacity within the Transfer and Operations Center,” said Jacob Keeperman, MD, FACEP, FAAEM, FAEMS, FCCM, Medical Director and Intensivist in Critical Care Medicine at Renown. “This e-ICU technology, supported by high-definition two-way cameras, video monitors, microphones, and smart alarms — is constantly monitored by ICU physicians and experienced nurses — and will enable patients requiring intensive care to receive it from the convenience of the community hospitals near their homes. Not only will this advanced technology improve the patient’s experience, recovery and clinical outcomes, it also preserves the critical care beds at Renown for those who are most in need of specialized quaternary care. We will assist our rural partners in keeping patients in their home communities, close to family support and their primary care providers.” “Remote ‘hospital at home’ monitoring systems are a game-changer in improving patient care at Renown,” said Mitchell Fong, Director, Telehealth. "We are now able to provide appropriate patients with a telehealth solution using wearable, continuous pulse oximetry, allowing patients the convenience of being in their own homes, with the confidence and security of knowing that Renown clinical staff are closely monitoring their health data, and regularly communicating with them through their recovery process.” The Transfer and Operations Center spans 6,000 square feet, and is one of the largest centers of its kind in the nation, equipped with 28 high-definition dashboards on the front wall, two in the center of the room and four hanging monitors toward the back. Large plasma screens display important metrics such as patient vital signs, bed availability, facility capacity, staffing, technology and more. Registered Nurses and dispatchers continuously monitor activity around the clock, across Renown’s 100,000 square mile service area, 100+ locations and partner facilities to make the best decisions for patients, providers and care teams. "In addition to offering the most advanced technology, the team supporting the Transfer and Operations Center works in the most beautiful setting; one that inspires good health. The Center features large windows with views of the surrounding mountains, natural light, sound proof barriers, under-desk exercise equipment, a full kitchen and guest hoteling work spaces,” said manager, Kelli McDonnell, MSN, RN. “All these elements contribute to building a collaborative and enjoyable work environment for our health care teams to do their best work.” Benefits of the Renown Transfer and Operations Center include: Coordinating all incoming patients transferred from neighboring hospitals and 27 counties across northern Nevada, Lake Tahoe, northeast California and neighboring states, as well as direct patient admissions into Renown Health and partner ambulatory, outpatient surgical, skilled nursing and rehabilitation facilities; Matching patients to the most appropriate bed placement using diagnostic, triage and Epic electronic medical record clinical information in conjunction with medical staff expertise to outline a plan of care that determines the best bed assignment given the patient’s needs, matching this to the most appropriate unit or facility, and estimating a discharge date. Dashboard metrics measure efficiency — including patients receiving treatment, being admitted or ready for departure, the number of procedures performed and the quantity of laboratory and radiological services performed; Providing in-house hospitality. An environmental service dispatcher ensures that every patient receives a clean and sanitized hospital room in a timely manner, and a centralized transport dispatcher provides patients with smooth and efficient transport to the right place at the right time. Patients may receive additional transportation assistance as needed, as they depart the hospital for home or another sub-acute care facility; and a REMSA Health "care coordinator" may arrange for air flight or ground emergency medical services as needed. Coordinating Video-Enabled Telehealth monitoring capabilities for Renown’s four Intensive Care Units (ICUs), facilitating clinical collaboration and communication around all aspects of patient care, as well as Renown patient Telehealth and virtual visits. Monitoring Remote Home systems with Masimo, where some patients may now receive hospital-level care in the comfort of their own homes while Renown clinicians monitor and evaluate their data and plan of care. Serving emergency and disaster management for area hospitals, first-responders and the community with local, regional and statewide emergency and disaster management for sudden-onset emergencies. As a non-profit organization, Renown and the Transfer and Operations Center are funded, in part, by generous donors. Individuals wishing to support future innovation and life-saving work performed at this Center may submit a charitable donation to the Renown Health Foundation at renown.org/give, 775-982-5545,Venmo: @RenownFoundation.     About Renown Health Renown Health is a locally governed, not-for-profit integrated healthcare network serving northern Nevada, Lake Tahoe and northeast California. Renown has a long tradition and commitment to improving the care and the health of our community. For more information, visit renown.org. For the fourth year in a row, Renown Health earned the “Digital Most Wired” honors by the College of Healthcare Information Management Executives (CHIME). The CHIME annual survey accesses how effectively health care organizations apply core and advanced technologies into their clinical and business programs to improve health and expand access to care in their communities.

Read More About Delivering The Right Care, at the Right Time and Place: Renown Opens Transfer Operation Center