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Under Steve Shell's leadership, the Institute will continue to expand community access to prevention and intervention services for mental health disorders and alcohol and drug addiction. Renown Health is excited to announce Steve Shell is joining the Stacie Mathewson Behavioral Health & Addiction Institute at Renown as its vice president. In this role, Shell will oversee the Institute, which provides intensive outpatient treatment, partial hospitalization programs and medication-assisted treatment to serve those struggling with mental illness and addiction in our community. “We are pleased to welcome such an experienced and talented leader like Steve to our organization,” said Tony Slonim, MD, DrPH, president and CEO, Renown Health. “As vice president of the Stacie Mathewson Behavioral Health & Addiction Institute at Renown, Steve will continue the Institute’s work to change the status of mental health and addiction in northern Nevada.” Shell comes to Renown after opening and serving as chief executive officer of Nevada’s two newest behavioral health hospitals since 2013. He was instrumental in establishing Reno Behavioral Healthcare Hospital in 2016 and helped to design, set up and manage operations for the 124-bed psychiatric and addiction treatment facility for all ages. He also launched the 152- bed Desert Parkway Behavioral Healthcare Hospital in Las Vegas in 2013, a psychiatric and addiction treatment facility for all ages. “Nevada has the highest prevalence of mental illness and substance use in the nation combined with limited access to treatment and a shortage of care providers,” said Steve Shell. “I am passionate about improving the health of our community and have dedicated my career to advocating for mental health, working diligently to further elevate the care offered in our state.”  Renown Health and Charles N. and Stacie L. Mathewson established the Stacie Mathewson Behavioral Health & Addiction Institute at Renown in to expand community access to prevention and intervention services for mental health disorders and alcohol and drug addiction.  The Institute is working to expand intensive outpatient treatment, partial hospitalization programs and medication-assisted treatment to better serve those struggling with mental illness and addiction and is working to decrease stigma and encourage more people to seek help. “Moving the needle and improving the heartbreaking statistics of our state is a key focus for the Institute,” said Stacie Mathewson, executive director at the Stacie Mathewson Foundation. “I believe Steve’s leadership will have a positive impact on our efforts to improve the care and treatment of mental illness and addiction.”      About Renown Health Renown Health is the region’s largest, locally owned and governed, not-for-profit integrated healthcare network serving Nevada, Lake Tahoe and northeast California. With a diverse workforce of more than 7,000 employees, Renown has fostered a longstanding culture of excellence, determination and innovation. The organization comprises a trauma center, two acute care hospitals, a children’s hospital, a rehabilitation hospital, a medical group and urgent care network, and the region’s largest, locally owned not-for-profit insurance company, Hometown Health. Renown’s institute model addresses social determinants of health and includes: Child Health, Behavioral Health & Addiction, Healthy Aging and Health Innovation. Clinical institutes include: Cancer, Heart and Vascular Heath, Neurosciences and Robotic Surgery. Renown is currently enrolling participants in the world’s largest community-based genetic population health study, the Healthy Nevada Project®.

Read More About Steve Shell Joins Renown to Lead the Stacie Mathewson Behavioral Health & Addiction Institute

Amy McGaha, MD, MPH, FAAFP has joined the University of Nevada, Reno School of Medicine (UNR Med) and Renown Health as department chair of Family and Community Medicine. Dr. McGaha comes to Nevada from Omaha, Nebraska where she served as the Roland L. Kleeberger, MD professor and chair for the Creighton University School of Medicine, Department of Family Medicine.  Dr. McGaha previously served as the assistant director of medical education for the American Academy of Family Physicians (AAFP), the professional membership association for family physicians, working to develop family medicine workforce and medical education. She has also served on the Board of Trustees for the Society of Teachers of Family Medicine and on the board for CHI Health, the clinical partner of Creighton University School of Medicine. Prior to those appointments, Dr. McGaha provided inpatient and outpatient care for Freeman Health Systems in Missouri. Dr. McGaha completed her education at the University of Missouri School of Medicine in Columbia and completed her residency in family medicine in Tallahassee, Florida. Dr. McGaha also completed a Master of Public Health (MPH) degree at the Milken Institute School of Public Health at George Washington University. She is a fellow of the AAFP. Dr. McGaha will serve as the joint academic and administrative leader defining clinical operations to expand care, enhancing teaching and training programs vital to ambulatory and acute care medicine in northern Nevada and fostering clinical and translational research and diversity missions. “I am delighted to welcome Dr. McGaha,” said Paul J. Hauptman, MD, dean of UNR Med and chief academic officer for Renown Health. “As our new chair for Family and Community Medicine, she brings to us a wealth of experience, dedication and innovation that will continue to elevate the quality of care we provide to patients and the excellence in education we offer to students. Dr. McGaha has a strong background in academic medicine, distinction in clinical care, medical education, and research, and is universally respected as a compassionate physician leader. Dr. McGaha will do much to advance the mission of our Family Medicine Residency program and expand related Graduate Medical Education (GME) opportunities, shaping the future of family medicine in northern Nevada and beyond.” “Dr. McGaha will help bolster our commitment to providing exceptional primary care services to our community. With her guidance, we will advance patient-centered care, train the next generation of health care professionals and foster a culture of innovation within our academic health system,” said Brian Erling, MD, MBA, president and CEO of Renown Health. “This is an exciting time for Dr. McGaha to help craft our vision to offer more efficient and affordable care, elevate the patient experience and advance health equity across northern Nevada. We are fortunate to have her joining our team and our community.” Dr. McGaha will spearhead initiatives to enhance clinical outcomes, promote preventative health measures and foster collaboration among health care providers to optimize patient care delivery. In addition, Dr. McGaha will oversee the Family Medicine Residency, a full-scope, fully accredited program at UNR Med. Graduates practice in various settings, both rural and urban, solo family medicine and in large provider groups, traditional outpatient family medicine and as hospitalists or urgent care physicians. Dr. McGaha’s research has explored maternal health equity. She designed a Medical-Financial Collaborative Care Practice Model to address social determinants of health in patients with Type 2 diabetes. She has also presented nationally on diverse topics, such as “Advancing Inclusion and Belonging in Health Science Education” and “Innovating Interprofessional Collaboration in a Primary Care Setting.” An author of 25 academic papers, she has a long history of community service to schools, hospice organizations and neighborhood health clinics. Dr. McGaha has won many awards for her work in medical education, including the AIHC Interprofessional Practice Award, induction into the Gold Humanism Honor Society at Creighton University, the AAFP Foundation Pfizer Immunization Grant Award, the Physicians Recognition Award from the American Medical Association, and the Ellen Beck Faculty Award for Medical Staff Outstanding Commitment. The University of Nevada, Reno School of Medicine (UNR Med), Nevada’s first public medical school, is a community-based, research-intensive medical school with a statewide vision for a healthy Nevada. Since 1969, UNR Med has trained more than 3,900 students, residents, and fellows. UNR Med continues to improve the health and well-being of all Nevadans and their communities through excellence in student education, postgraduate training and clinical care, research with local, national, and global impact and a culture of diversity and inclusion. For more information, visit med.unr.edu. Renown Health is the region’s largest, locally governed, not-for-profit integrated health care network serving Nevada, Lake Tahoe, and northeast California. With a diverse workforce of more than 7,000 employees, Renown has fostered a longstanding culture of excellence, determination, and innovation. The organization comprises a trauma center, two acute care hospitals, a children’s hospital, a rehabilitation hospital, a medical group and urgent care network, and the locally owned not-for-profit insurance company, Hometown Health.

Read More About Amy McGaha, MD, MPH, FAAFP Appointed Chair of Family and Community Medicine

Patients who qualify for a “Food is Medicine Prescription” can receive a bag of food for themselves and each member of their family every week through this free assistance program. Renown Health is proud to offer supplementary food to patients in need through its food pantry. Established nearly a year ago, patients who identify as food- insecure are working with Renown’s community health workers to receive fresh produce, canned goods, non-perishable items and other pantry staples to help nourish themselves and their family at no cost. Thanks to the support of the Northern Nevada Food Bank and other local community partners, Renown’s food pantry is helping meet the food needs of homeless and low-income individuals in our community. “Patients’ responses to our food pantry has been amazing,” said Renown community health worker Seth Rubin. “They are extremely grateful when we give them a bag of food. Their eyes light up knowing that they will have enough food to eat for the week without having to worry about finding a source of food for their family.” To make this assistance program possible, Renown’s food pantry receives food deliveries every Wednesday from the Northern Nevada Food Bank. The Food Bank meets Renown’s team of community health workers, along with churches and other medical organizations, with a semi- truck loaded with a variety of foods. After receiving a pallet with their food order, Renown’s community health team collects an assortment of fresh produce, donated from local grocery stores and other community organizations. After that, the food is unloaded into Renown’s food pantry located inside The Healthcare Center. Renown’s community health workers serve patients in the hospital and emergency rooms, as well as individuals who receive care in The Healthcare Center, which provides affordable access to care for anyone in our community. After expressing a need for food assistance, patients are offered a Food is Medicine Prescription. Through this prescription, they can go to a participating food pantry once a week to receive one bag of food per person in their household. Pantry Continues Amidst Pandemic Since the beginning of the COVID-19 pandemic, Renown’s community health workers have worked remotely, but that hasn’t stopped them from reaching out to patients who benefit from this program. “We’re currently coordinating outpatient deliveries to our patients,” said Rubin. “Every Tuesday and Thursday, we deliver a bag of food to the patient’s house. It has been a great way to continue providing healthy food to our patients while continuing to provide safe care to the patients we see in person at our clinic. Despite our operations being a little different, our patients’ feelings of gratitude and relief remains the same. This is extremely rewarding work and we are proud to continue serving our community throughout these challenging times.” Renown’s food pantry is currently available to patients of The Healthcare Center. Renown is working to get more refrigeration, shelving and staffing to expand the service to more Renown Medical Group patients. Renown patients who qualify for a Food is Medicine Prescription, yet aren’t patients of The Healthcare Center, are encouraged to visit these participating food pantries once a week. The Healthcare Center accepts all Medicaid plans in addition to other healthcare plans. To learn more, visit Renown’s website. For b-roll on this story, please click here.     About Renown Health Renown Health is a locally governed and locally owned, not-for-profit integrated healthcare network serving northern Nevada, Lake Tahoe and northeast California. Renown is one of the region’s largest private employers with a workforce of more than 7,000. It comprises three acute care hospitals, a rehabilitation hospital, the area’s most comprehensive medical group and urgent care network, and the region’s largest and only locally owned not-for-profit insurance company, Hometown Health. Renown has a long tradition and commitment to continually improve the care and the health of our community. For more information, visit renown.org

Read More About Renown Health Food Pantry Is Nourishing Patients at No Cost

Alternate Care Site opens today in Renown Regional Mill St. Parking Structure to serve additional hospitalized patients diagnosed with COVID-19 who are clinically stable or improving. Across the country, there is an increase in COVID-19 cases including significant increases in hospitalized patients. As Nevadans experience the impact of the pandemic, the Renown Health team continues to be prepared to serve the community.  At this time, based on the number of patients hospitalized for COVID-19 and seasonal fluctuations, Renown Regional Medical Center and Renown South Meadows Medical Center are experiencing inpatient hospital capacity challenges.  Being prepared for these patient census increases and the need to serve an increased level of hospital patients, Renown Regional Medical Center has now opened the ground floor of the Alternate Care Site (ACS) created within the Mill Street parking structure to serve additional hospitalized patients diagnosed with COVID-19 who are clinically stable or improving. Staff, technology, supplies, equipment and services are in place to meet the needs of patients and assure the safety of Renown’s care teams. This measure allows Renown to enact the emergency preparedness plans that have been in place over the past year, creating additional capacity for inpatients while allowing Renown to continue to deliver high quality care as the number of patients hospitalized for COVID-19 increases in northern Nevada. This ACS location allows patients and caregivers to remain on campus, and still have accessibility to existing hospital infrastructure such as lab, pharmacy, imaging, food services and other critical services. Staff, technology, supplies, equipment and services are in place to meet the needs of patients and the safety of care teams. The Ground Floor has accommodation for 711 beds.  “These challenges presented to our community this year by COVID-19 have confirmed the critical role that Renown plays as a locally-owned, not-for-profit integrated health network,” says Tony Slonim, MD, DrPH, President and CEO, Renown Health. “We are passionate about stepping up to serve our community at all times, and especially when we are needed most. We are transforming and implementing creative approaches to ensure patient care needs can be addressed and that we can meet the needs of our community.”  “Every community member can feel confident that Renown has a specialty-trained team of physicians, nurses, respiratory therapists, medical assistants, care managers, and physical and occupational therapists around the clock, every day to ensure that, no matter the illness or injury, every patient will be treated with compassion and the appropriate degree of care,” says Paul Sierzenski, MD, MSHQS, CPE, FACEP, Chief Medical Officer, Acute Services.  “News about the coronavirus disease 2019 (COVID-19) pandemic may be making you feel anxious about going to the emergency room (ER) or getting the medical care you need,” said Bret W. Frey, MD, emergency medicine physician at Renown. “Please remember it's important to seek emergency care if you have serious non-COVID-19 symptoms and COVID-19 symptoms. Delaying care for a medical emergency, such as a heart attack or stroke, can be life-threatening or lead to serious complications. We are here for you around the clock and have taken all precautions to be sure that visits to the ER and hospital are as safe as possible.” The Renown Alternate Care Site was built within a 10-day period last April by local partners including Clark/Sullivan Construction, Curtis Bros. Construction, PK Electrical, Ainsworth Associates Mechanical Engineers, Intermountain Electric, Mt. Rose Heating & Air Conditioning and Frank Lepori Construction. (Alternate Care Site B-Roll). In U.S. News and World Report Best Hospital rankings, Renown South Meadows Medical Center was listed #1 in the State of Nevada. Renown Regional Medical Center was named #2 Best Hospital in Nevada. A hospital's score is based on multiple data categories, including patient outcomes, safety and volumes. Hospitals earning a high performing rating were significantly better than the national average. Renown Regional Medical Center has also been awarded the Joint Commission’s Gold Seal of Approval® for Hospital Accreditation based on compliance with hospital standards related to emergency management, environment of care, infection prevention and control, leadership and medication management.  Renown’s Roseview, Sierra and Cardiac Intensive Care Units have each been awarded a Beacon Award of Excellence from the American Association of Critical Care Nurses (AACN) based on patient outcomes that exceed national benchmarks. Renown has the only intensive care units awarded this distinction in Nevada.  For up-to-date information on Renown’s approach to keeping our community safe, visit our website at www.renown.org/covid-19/. We are so grateful for our community’s support during these unprecedented times. If you are able to assist with handcrafted mask covers, financial donations, PPE & other supplies or restaurant meal delivery for staff, please visit https://www.renown.org/donations-covid-19/.   About Renown Health Renown Health is the region’s largest, locally owned and governed, not-for-profit integrated healthcare network serving Nevada, Lake Tahoe and northeast California. With a diverse workforce of more than 7,000 employees, Renown has fostered a longstanding culture of excellence, determination and innovation. The organization comprises a trauma center, two acute care hospitals, a children’s hospital, a rehabilitation hospital, a medical group and urgent care network, and the region’s largest, locally owned not-for-profit insurance company, Hometown Health. Renown’s institute model addresses social determinants of health and includes: Child Health, Behavioral Health & Addiction, Healthy Aging and Health Innovation. Clinical institutes include: Cancer, Heart and Vascular Health, Neurosciences and Robotic Surgery. Renown is currently enrolling participants in the world’s largest community-based genetic population health study, the Healthy Nevada Project® . For more information visit, www.renown.org.

Read More About As Community COVID-19 Cases Rise, Renown Prepares

See b-roll of the Renown Regional Transfer and Operations Center here. Renown Transfer and Operations Center team coordinates care across a patient’s journey, serving 27 counties across northern Nevada, Lake Tahoe and northeast California. Today, Renown Health announced the opening of the Renown Transfer and Operations Center (RTOC). Powered by Renown doctors, nurses, technicians and national technology partners, this state-of-the-art facility helps ensure seamless care for patients and providers for 27 counties across northern Nevada, Lake Tahoe and northeast California. The Transfer and Operations team ensures a better experience for every Renown patient and family. Through this highly coordinated care logistics system, Renown is now able to customize health care to the needs of every patient; delivering the right care, at the right time and place across the integrated delivery system. This system enables providers to provide care closer to home, in lower-cost ambulatory, outpatient surgical and skilled nursing settings- instead of the hospital, and to deliver a sizeable portion of care to patients- where they want to be- in their homes. We at Renown are proud of our national reputation as an innovator – and our ability to bring better systems of care to Nevada,” said Tony Slonim, MD, Dr.PH, President & CEO. “Our extraordinary clinical experts are leading the way, partnering with the nation’s top technology firms to transform care and demonstrate value to patients. Putting the patients of Nevada first, we have opened the Transfer Operation Center to make health care more accessible and affordable. This facility is amongst the largest in the country, and this team is a gift for clinicians across the state, allowing them to dedicate more time to serving patients, and improving outcomes- and leaving the logistics to other experts. The Renown Transfer and Operations Center, the grandest facility of its type, is pleased to serve as a model of coordinated patient care for the nation.” “Similar to how air traffic controllers manage traffic in and out of airports, the Renown Transfer and Operations Center (RTOC) team sees a birds-eye view of what’s happening across our entire integrated delivery system,” explained RTOC Director, Melanie Morris, MSN, RN. “Having access to real-time information is critical because every action we take is tied to improving the health and well-being of our patients. Time and accuracy is always of the essence, and this Center drastically improves the efficiency of the entire health care system.” “Renown Regional Medical Center is the region’s only Level II Trauma Center. Our caregivers and specialists are prepared to care for high-acuity patients including those who have suffered heart attacks and strokes,” said Paul Sierzenski, MD, MSHQS, CPE, FACEP, Chief Medical Officer, Acute Services. “Serving over 1 million people, the Transfer and Operations Center assists in caring for patients in both urban and rural communities. We now work together, in one location, to ensure we have the appropriate care teams and facilities ready to serve patients- immediately and upon their arrival at Renown Regional Medical Center, Renown South Meadows Medical Center, Renown Children’s Hospital and Renown Rehabilitation Hospital, as well as our emergency and urgent care sites.” “We are excited for our next stage- bringing electronic intensive care unit (e-ICU) remote monitoring capacity within the Transfer and Operations Center,” said Jacob Keeperman, MD, FACEP, FAAEM, FAEMS, FCCM, Medical Director and Intensivist in Critical Care Medicine at Renown. “This e-ICU technology, supported by high-definition two-way cameras, video monitors, microphones, and smart alarms — is constantly monitored by ICU physicians and experienced nurses — and will enable patients requiring intensive care to receive it from the convenience of the community hospitals near their homes. Not only will this advanced technology improve the patient’s experience, recovery and clinical outcomes, it also preserves the critical care beds at Renown for those who are most in need of specialized quaternary care. We will assist our rural partners in keeping patients in their home communities, close to family support and their primary care providers.” “Remote ‘hospital at home’ monitoring systems are a game-changer in improving patient care at Renown,” said Mitchell Fong, Director, Telehealth. "We are now able to provide appropriate patients with a telehealth solution using wearable, continuous pulse oximetry, allowing patients the convenience of being in their own homes, with the confidence and security of knowing that Renown clinical staff are closely monitoring their health data, and regularly communicating with them through their recovery process.” The Transfer and Operations Center spans 6,000 square feet, and is one of the largest centers of its kind in the nation, equipped with 28 high-definition dashboards on the front wall, two in the center of the room and four hanging monitors toward the back. Large plasma screens display important metrics such as patient vital signs, bed availability, facility capacity, staffing, technology and more. Registered Nurses and dispatchers continuously monitor activity around the clock, across Renown’s 100,000 square mile service area, 100+ locations and partner facilities to make the best decisions for patients, providers and care teams. "In addition to offering the most advanced technology, the team supporting the Transfer and Operations Center works in the most beautiful setting; one that inspires good health. The Center features large windows with views of the surrounding mountains, natural light, sound proof barriers, under-desk exercise equipment, a full kitchen and guest hoteling work spaces,” said manager, Kelli McDonnell, MSN, RN. “All these elements contribute to building a collaborative and enjoyable work environment for our health care teams to do their best work.” Benefits of the Renown Transfer and Operations Center include: Coordinating all incoming patients transferred from neighboring hospitals and 27 counties across northern Nevada, Lake Tahoe, northeast California and neighboring states, as well as direct patient admissions into Renown Health and partner ambulatory, outpatient surgical, skilled nursing and rehabilitation facilities; Matching patients to the most appropriate bed placement using diagnostic, triage and Epic electronic medical record clinical information in conjunction with medical staff expertise to outline a plan of care that determines the best bed assignment given the patient’s needs, matching this to the most appropriate unit or facility, and estimating a discharge date. Dashboard metrics measure efficiency — including patients receiving treatment, being admitted or ready for departure, the number of procedures performed and the quantity of laboratory and radiological services performed; Providing in-house hospitality. An environmental service dispatcher ensures that every patient receives a clean and sanitized hospital room in a timely manner, and a centralized transport dispatcher provides patients with smooth and efficient transport to the right place at the right time. Patients may receive additional transportation assistance as needed, as they depart the hospital for home or another sub-acute care facility; and a REMSA Health "care coordinator" may arrange for air flight or ground emergency medical services as needed. Coordinating Video-Enabled Telehealth monitoring capabilities for Renown’s four Intensive Care Units (ICUs), facilitating clinical collaboration and communication around all aspects of patient care, as well as Renown patient Telehealth and virtual visits. Monitoring Remote Home systems with Masimo, where some patients may now receive hospital-level care in the comfort of their own homes while Renown clinicians monitor and evaluate their data and plan of care. Serving emergency and disaster management for area hospitals, first-responders and the community with local, regional and statewide emergency and disaster management for sudden-onset emergencies. As a non-profit organization, Renown and the Transfer and Operations Center are funded, in part, by generous donors. Individuals wishing to support future innovation and life-saving work performed at this Center may submit a charitable donation to the Renown Health Foundation at renown.org/give, 775-982-5545,Venmo: @RenownFoundation.     About Renown Health Renown Health is a locally governed, not-for-profit integrated healthcare network serving northern Nevada, Lake Tahoe and northeast California. Renown has a long tradition and commitment to improving the care and the health of our community. For more information, visit renown.org. For the fourth year in a row, Renown Health earned the “Digital Most Wired” honors by the College of Healthcare Information Management Executives (CHIME). The CHIME annual survey accesses how effectively health care organizations apply core and advanced technologies into their clinical and business programs to improve health and expand access to care in their communities.

Read More About Delivering The Right Care, at the Right Time and Place: Renown Opens Transfer Operation Center

Renown hospitals are among the first in the country to lift visitor restrictions for patients with COVID-19 and encourage family to be at the patient's bedside. True treasure hunters, Dr. Dave and Darlene found joy in exploring antique shops and garage sales to find damaged or discarded vintage pieces. After hauling the item home, Dave would spend many hours scraping it clean, sanding and refinishing it, until it gleamed and became a polished, functional and beautiful piece of furniture. Every piece in their home rekindles a memory and has a story to tell.  On Thanksgiving, when Dave was too ill to gather around their antique dining room table, Darlene called the ambulance. Dave had been ill with COVID-19 for two weeks and had not been improving. When the EMTs reached her home and asked Darlene what underlying conditions he had, she said, “all of them.” David was seriously ill. Hospitalized for COVID-19, their communications options were limited. The only way Darlene could communicate with Dave was on a video call, or by telephone. Dave spent 17 days hospitalized at Renown Regional Medical Center in Reno. Darlene spent 17 days waiting by the phone for more information. Darlene said he had “up days and down days,” but thought he might be home, sitting at their antique dinner table for Christmas.  David Ivan Randolph was born in Boston, MA on August 29, 1936. He grew up in Roxbury and graduated from the prestigious Boston Latin Boys School. He obtained a Bachelor of Arts in General Psychology, an MA in Experimental Psychology from Northeastern University and a PhD in Sensory Psychology & Physiology from the University of Massachusetts, Amherst. While in university he joined ROTC and upon graduation was commissioned as a First Lieutenant in the Army Medical Specialist Corp. After basic training at the Fort Sam Houston Medical Training School he was assigned as a Captain, Research Psychologist to the US Army at the Pioneering Research Division in Natick, MA. Over the next 30 years, he conducted vision research at Fort Knox, KY; Philadelphia, PA and then with the newly constructed Letterman Army Institute of Research (LAIR), Division of Ocular Hazards at the Presidio of San Francisco, CA. David continued his vision research at LAIR until his retirement in 1992 when the Presidio was decommissioned. Dr. Randolph’s research findings in flash blindness and night vision made him a sought-after presenter at research conferences in the US and abroad. In a PBS documentary he was interviewed as part of the team that developed goggles that protect soldiers from laser eye damage. Dr. David Randolph lost his battle with COVID-19 on December 13, 2020, and died as he slept in a hospital bed. When Darlene wrote his obituary for the newspaper, she gave thanks to the “tremendous nurses and doctors at Renown Regional Medical Center, for providing his care during a time when family could not be with him.” Darlene wished she could have been there. Over their 45-year marriage, she had always been there. Darlene said, “I had always been at his bedside, as his advocate, to help communicate and straighten things out.” As a registered dietician, she worked in hospitals and knew the protocol. She knew, like hospitals across the globe, Renown had restricted family members from visiting in order to stop the spread of the virus- to other patients, staff and their family members. Still, she wished she could have spent more time with him. On Christmas Eve, she sat down and wrote to Dr. Anthony Slonim, president and chief executive officer of Renown Health in Reno, NV. “Dear Doctor Slonim, as the wife of a COVID patient who recently passed away in your hospital, I want to express my thanks to you and your staff for the care he was given in the last days of his life. I am aware that the nurses and staff are working under dangerous conditions and risking their health and lives by caring for multiple COVID patients. The staff was gracious, concerned and did everything they could for my husband and myself.” She continued, “I know procedures are changing every hour to try to stay ahead of this dangerous virus and I am sharing my experiences hoping they will be helpful when establishing policies that impact families.” Darlene explained that despite receiving assurances that Dave’s nurse or even a doctor would call daily, sometimes they would forget. She explained in her letter, “how important it was, in these times when family cannot visit, and has only infrequent communication and is anxiously waiting at home for word of their loved one, how much it means to get a call from someone caring for him at the hospital.” Darlene asked, “If there is any way you can help to assure that nurses have time to make calls or assist patients to make calls, because it is an important part of patient care.”  After receiving her letter, Dr. Slonim called Mrs. David Randolph, to thank her, to offer his sympathies and to ask if Renown could help in any way. Darlene asked if he might reconsider allowing families to visit hospital patients being treated for COVID-19. Dr. Slonim, who had also lost his father to COVID-19 back in April at a hospital in New Jersey, asked his leadership team to review Mrs. Randolph’s request and make a recommendation. The hospital leadership team made a recommendation to Dr. Slonim that was immediately approved. As the COVID-19 situation has evolved, the policy has as well. With a high percentage of Renown hospital staff now vaccinated against COVID-19, declining hospitalizations of patients with COVID-19, and understanding that the best communications are in-person, as of Wednesday morning, Jan. 27, 2021, Renown hospitals and medical practices now encourage limited visitors for all patients, including those diagnosed with COVID-19. Renown continues to have extra safety measures in place to protect the health of patients, visitors and healthcare employees, and as the situation changes with COVID-19, these guidelines are subject to change. “As of today, one healthy adult Patient Supporter may now accompany every patient to their Renown medical visit or hospital stay,” Tony Slonim, MD, DrPH, President & CEO of Renown said, “We live by our values of caring, integrity, collaboration and excellence. We thank Darlene for reminding us that the best care is ‘person-centered care,’ an approach that embraces the perspective of the patient and their loved ones, while promoting a healthy, encouraging environment for caregivers and addressing the health needs of our community.”  “At Renown, the definition of "family" is defined by the patient,” says Debra Adornetto-Garcia, DNP, RN, NEA-BC, AOCN, Chief Nursing Officer, Acute Services. “Our patients may designate anyone they choose as their Patient Supporter. The Patient Supporter is incredibly important and part of the care team. The Patient Supporter will be asked to partner with the patient’s health care team to assist in communicating to other family members and friends, participating in training and education activities and assisting the patient with complying with care and medication instructions.” “When it comes to healing and recovery, everyone's role is important,” emphasizes Paul Sierzenski, MD, MSHQS, CPE, FACEP, Chief Medical Officer, Acute Services. “What we can do together to support patient care and excellent outcomes is greater than what any of us can do alone. This belief shapes our work, our services and the care we provide to patients, their families and friends at Renown.” “I am pleased that Renown Health has modified the visitation policies so that each patient can have a designated visitor. As a former ICU patient and current ICU physician, I know the importance of having a loved one’s support in the hospital and I am thrilled we are able to accommodate this incredibly important aspect of patient care,” says Jacob B Keeperman, MD, FACEP, FAAEM, FAEMS, FCCM, Medical Director, Renown Regional Transfer and Operations Center, Intensivist. When Darlene was told that her letter inspired this shift in visitor policies for patients with COVID-19, she was very pleased and said, “I have always tried to think of ways I could help other families, especially those senior couples where one has been hospitalized and the other is home. My wish is to help others.” In alignment with the national guidelines, as of 1/27/2021, one Patient Supporter per patient will be able to access Renown Regional Medical Center and Renown South Meadows Medical Center as noted: Visiting hours for all patients, including those diagnosed with COVID-19 will be extended to 8 am - 8 pm (previously 3-8 pm). All patients are now encouraged to designate up to two Patient Supports. Due to space constraints, we ask that Patient Supports visit one at a time. Patients will provide Names of up to two Patient Supporters during patient admission/registration. Patient Supporter names will be entered into the patient's electronic medical record for patient privacy and security. Renown Children’s Hospital: Open access. (Two parents and/or guardians may be designated as Patient Supporters, however, due to current space constraints, we ask that you visit one at a time). For more detailed information on the Patient Supporter program visit https://www.renown.org/interact/.   About Renown Health Renown Health is the region’s largest, locally owned and governed, not-for-profit integrated healthcare network serving Nevada, Lake Tahoe and northeast California. With a diverse workforce of more than 7,000 employees, Renown has fostered a longstanding culture of excellence, determination and innovation. The organization comprises a trauma center, two acute care hospitals, a children’s hospital, a rehabilitation hospital, a medical group and urgent care network, and the region’s largest, locally owned not-for-profit insurance company, Hometown Health. Renown’s institute model addresses social determinants of health and includes: Child Health, Behavioral Health & Addiction, Healthy Aging and Health Innovation. Clinical institutes include: Cancer, Heart and Vascular Heath and Neurosciences. Renown is currently enrolling participants in the world’s largest community-based genetic population health study, the Healthy Nevada Project® . For more information, visit renown.org.

Read More About Reno Widow Inspires New Patient Supporter Visitor Policy

Annual Election Period for Medicare beneficiaries to enroll or change health insurance Oct. 15 to Dec. 7 It only happens once a year – more than half a million Medicare beneficiaries in Nevada get to decide during the Medicare Annual Election Period (AEP) from Oct. 15 through Dec. 7, if a Medicare Advantage plan is best for their medical needs. Residents of Washoe, Carson City, Clark and Nye counties have the opportunity to enroll in one of the plans offered by Senior Care Plus®, a Medicare Advantage Plan from Renown’s Hometown Health, which offers $0 premium plans with a variety of benefits, including worldwide emergency care, low prescription drug costs and is the only Medicare Advantage plan accepted by Renown Medical Group physicians, and offering full access to the Renown Health hospital network named “Best in Nevada” by US News & World Report for the last two years. “As the only not-for-profit health plan in northern Nevada, Senior Care Plus® is more than just a Medicare Advantage Plan; we are your partner for better health and wellbeing,” says Bethany Sexton, CEO of Hometown Health. “We regularly ask our members how we can help them in their journey to health and wellness, and our team works throughout the year to make continuous improvements to our plans. That’s why we are excited to announce new cost-saving health benefits that will be included in the 2023 Senior Care Plus® Medicare Advantage Plan." For 2023, Senior Care Plus® members will enjoy access to Renown physicians, services, and hospitals as well as new benefits including comprehensive dental services, free telemedicine visits for dermatology needs, free annual hearing exams and low-cost hearing aids and home medical equipment including blood sugar test strips, oxygen equipment and supplies, CPAP sleep apnea machines and home infusion supplies. There’s also a program that rewards Senior Plus® Medicare Advantage members for participating in healthy activities. During a time where inflation is impacting families across the country, reducing out-of-pocket expenses is just one of the ways Senior Care Plus® is encouraging their Medicare members to continue seeking the quality medical care they need and deserve. CJ Bawden, Senior Director of Government Programs at Hometown Health, elaborates on what sets Senior Care Plus apart from other Medicare Advantage Plans on the market, “At Senior Care Plus®, we are member obsessed. Annual Enrollment time can be a stressful time for those navigating the Medicare programs available to them. What makes Senior Care Plus different from other programs is that we are local, just like our members. Customer support and resources are right here in our community,” said Bawden. “We are also pleased to have a Renown Medical Group practice and medical providers devoted exclusively to offering expert care to Senior Care Plus® Medicare Advantage members at Del Monte Lane in Reno, adjacent to the Rancharrah complex,” says Dr. Derek Beenfeldt, Medical Director, Hometown Health. “Senior Care Plus members who choose to make Renown Medical Group - Senior Care - Del Monte their primary care facility enjoy same-day appointment access; longer appointment times; geriatric-focused providers and on-site Personal Assistants." Medicare beneficiaries and Medicare eligible seniors can prepare for the Medicare Annual Enrollment Period by visiting medicare.gov. This website, operated by the Center for Medicare and Medicaid Services (CMS), allows beneficiaries to compare health and drug plans so they can make an informed decision about their coverage. Prospective members can also take advantage of Senior Care Plus specific resources like free educational seminars or a one-on-one in-person meeting with an Enrollment Specialist, who can assist members in completing paperwork and ensuring you have the right medical coverage in place, for calendar year 2023. Questions are answered with live-person telephone hours between 8 a.m.-5 p.m., Monday through Friday at toll free number at 800-336-0123 or local number at 775-982-3232. Informacion en espanol at 775-982-3242, TTY Relay Service 711. For details about Senior Care Plus® benefits or Medicare’s Annual Election Period, visit SeniorCarePlus.com or call 775-982-3158. About Hometown Health Established in 1988, Hometown Health is northern Nevada’s only locally-owned, not-for-profit health insurance company. Providing wide-ranging medical coverage and great service to members, Hometown Health represents a philosophy of health care that emphasizes active partnerships between members and physicians. Hometown Health values prevention as a key component of comprehensive care - reducing the risks of illness and helping to treat small problems before they can become more severe. Hometown Health offers a number of insurance products including HMO, PPO, HSA, Dental, Vision, Individual and Family, and Senior Care Plus, northern Nevada’s first Medicare Advantage Plan. For more information, call 775-982-3000 or visit hometownhealth.com. About Renown Health Renown Health is Nevada’s largest, locally governed, not-for-profit integrated healthcare network serving Nevada, Lake Tahoe and northeast California. With a diverse workforce of more than 7,000 employees, Renown has fostered a longstanding culture of excellence, determination and innovation. The organization comprises a trauma center, two acute care hospitals, a children’s hospital, a rehabilitation hospital, a medical group and urgent care network, and the locally owned not-for-profit insurance company, Hometown Health. Renown is currently enrolling participants in the world’s largest community-based genetic population health study, the Healthy Nevada Project®.

Read More About Medicare’s Annual Election Period Begins Oct. 15

Paul J. Hauptman, MD, has been named Dean of The University of Nevada, Reno School of Medicine and Chief Academic Officer for Renown Health. Dr. Hauptman is a nationally recognized investigator in outcomes assessment in advanced heart failure, the evaluation of cardiac care delivery and clinical trials. Dr. Hauptman currently serves as Dean at the University of Tennessee Graduate School of Medicine-Knoxville and Chief Academic Officer at the University of Tennessee Medical Center. He begins his appointment on Oct. 17, 2022. The selection of Dr. Hauptman came following a nationwide search. “Dr. Hauptman has an impeccable background in all of the areas that we felt were essential in finding our new Dean,” University President Brian Sandoval said. “He has a passion for and a deep understanding of how we should be training Nevada’s next generation of physicians. He has vast experience in administering and delivering clinical programs that can have a profound impact on our local communities. He has incredible credentials in the research arena. He clearly articulated a compelling vision on how he hopes to magnify and grow the educational and research endeavors of our School of Medicine. Equally important, it was very clear that he felt that as we expand upon current educational and research initiatives to enhance our School of Medicine’s impact, he is committed to working collaboratively across the community in order to meet its greatest needs. On behalf of the entire University, we are excited to have Dr. Hauptman as our new dean. We want to offer Dr. Hauptman and his family a warm welcome to the Wolf Pack Family.” "The appointment of Dr. Paul Hauptman as dean is a great step forward for the Medical School and for Renown Health. His record of leadership, scholarship, scientific expertise and enthusiasm in building academic and clinical excellence, creates an even higher standard for medical education and quality health care in the next decade. In addition to his talent as a physician and professor, Paul brings a deep humanity and commitment to the study and practice of medicine. We are pleased to welcome Dr. Hauptman to Nevada and know he will do much to advance health and health care through world-class medical education, clinical research and patient care for our community and our state,” said Thomas R. Graf, MD, FAAFP, Chief Executive Officer of Renown Health. Dr Graf also serves as Chief Clinical and Quality Officer at Renown, and Senior Associate Dean for Clinical Affairs for University of Nevada, Reno School of Medicine. As Dean and Chief Academic Officer, Dr. Hauptman will support and advance the academic and clinical integration established under the affiliation between UNR Med and Renown Health. This affiliation benefits the community by recruiting top-tier physicians and health care professionals, improving access to and developing new models of innovative care, and investing in clinical research. As pillars of health care in northern Nevada, both organizations provide key services for underserved populations, and collaborate to educate, train and employ the next generation of doctors and health care professionals. Together, they support the health of local and rural communities, the state and the nation. “I am delighted to have this opportunity and honored to lead the School of Medicine and the academic mission of Renown Health for the betterment of our students, trainees, physicians, patients and community-at-large. This is a pivotal time for medical education and the delivery of quality healthcare, and I will be steadfast in ensuring student success and the growth of research that can meaningfully impact patients. I will do my best to build upon the legacy of Dr. Schwenk and look forward to collaborating with President Sandoval, Provost Thompson, and Dr. Graf and the Renown team. I am all in for the silver and blue – and purple!” A first-generation American and college graduate, Dr. Hauptman received his M.D. degree from Cornell University Medical College (now Weill Medical College) and completed his internal medicine training at Brigham and Women’s Hospital/Harvard Medical School in Boston and cardiology fellowships at both Mount Sinai Hospital (New York) and Brigham and Women’s. Dr. Hauptman was on faculty at Harvard Medical School and an attending physician in the Division of Cardiology at the Brigham (1993-1998) and subsequently served as Director of Heart Failure & Transplant and Assistant Dean of Clinical and Translational Research at Saint Louis University School of Medicine, where he held an adjunct position at the College for Public Health. .Program Advancing Access to Careers in Science Scholars fund, Disparities Awareness Month and the Women in ScienceHe has received research grants from the American Heart Association and National Institutes of Health and has served as a reviewer for the National Heart, Lung and Blood Institute and as a consultant to the Circulatory System Devices Panel and Medical Device Advisory Committee of the FDA. He also has extensive clinical trial experience as site Principal Investigator and an active member of steering, clinical events and data & safety monitoring committees. He previously worked as the part-time Medical Director of a medical device company (Biocontrol Medical, 2007-2011). After serving as Associate Editor at the European Journal of Heart Failure and Circulation: Heart Failure, he was Editor-in-Chief of the Journal of Cardiac Failure for six years (2015-2020). At the University of Tennessee, Dr. Hauptman has been deeply invested in the expansion of research capabilities, faculty development and health equity issues through initiatives such as the Academic Leadership Academy, a  In recognition of his work as a mentor and patient advocate, Dr. Hauptman was named Teacher of the Year and received the Caring Physician Award from Saint Louis University. His major research interests have involved the assessment of outcomes in advanced heart failure, patient-physician communication and trends in cardiovascular care. He is the author of numerous abstracts, articles, book chapters, consensus guidelines and reviews. About UNR Med & Renown Health The University of Nevada, Reno School of Medicine (UNR Med), Nevada’s first public medical school, is a community-based, research-intensive medical school with a statewide vision for a healthy Nevada. Since 1969, UNR Med has trained more than 3,900 students, residents and fellows. UNR Med continues to improve the health and well-being of all Nevadans and their communities through excellence in student education, postgraduate training and clinical care, research with local, national and global impact and a culture of diversity and inclusion. For more information, visit med.unr.edu. Renown Health is the region’s largest, locally governed, not-for-profit integrated healthcare network serving Nevada, Lake Tahoe and northeast California. With a diverse workforce of more than 7,000 employees, Renown has fostered a longstanding culture of excellence, determination and innovation. The organization comprises a trauma center, two acute care hospitals, a children’s hospital, a rehabilitation hospital, a medical group and urgent care network, and the locally owned not-for-profit insurance company, Hometown Health. Renown is currently enrolling participants in the world’s largest community-based genetic population health study, the Healthy Nevada Project®. For more information, visit renown.org.

Read More About Paul Hauptman, MD, Named Dean of The University of Nevada, Reno School of Medicine and Chief Academic Officer for Renown Health