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8 Financial & Wellness Benefits for Employees
Listening to what employees need most now and for the future; ensuring families are healthy, financially secure The Federal Reserve raised its benchmark interest rate last week for the first time since March 2020. This will mean a higher cost of borrowing on credit cards, student and home loans, car financing and more. It could also mean more returns from savings accounts, depending on the institution. This news, coupled with concerns about mental health and physical well-being as caregivers come through the pandemic has presented leaders at Renown with a unique opportunity to reframe approaches to how to help their employees grow, feel financially supported and engage as part of a healthy and thriving team. After listening to concerns of employees and their leaders, Renown Health’s Human Resources department and leading industry partners have announced a number of additional benefits to promote ways to increase work/life balance; support rest-and-recuperation strategies, and new financial resources essential to sustaining happy, high-performing teams. Renown Health is hiring key roles to support the health and well-being of our community, and encouraging those with a passion for service to join the Renown family to Fight the Good Fight, by applying on line at careers.renown.org. Expanded and new employee benefits for 2022 include: 1. Expanded Physical Health, Medical and Dental Plan Benefits. The MOBE program, offered at no charge, offers each employee a personal Health Guide to support four core elements of health; diet, sleep, physical movement and emotional well-being to help build healthy habits, fuel a better life, provide energy and promote healing. This year, Renown expanded its Medical Plan coverage, adding new benefits, without increasing rates paid by employees. Renown offers health insurance benefits through Hometown Health, northern Nevada’s largest and only locally owned not-for-profit insurance company with wide-ranging medical coverage. Hometown Health offers access to the largest network and highest quality clinical services provided by 1,200 medical doctors and specialists in 150 sites of care, including those with Renown Medical Group; urgent care centers; lab and imaging services; and the state’s #1 Us News & World Report hospitals, Renown Regional Medical Center (2022) and Renown South Meadows Medical Center (2021). New medical benefits added this year include telehealth visits with a $0 copay; Renown Pharmacy prescriptions with no deductible; and if employees and their families need to travel out of the area for essential care, there is now a travel stipend offered for University Medical Center in Las Vegas or to University of Utah Health. The organization also reduced the cost for health insurance premiums paid by part-time employees (20-30 hours). In addition to improved health benefits, the dental network was expanded through MetLife Dental, with no increases in dental rate premiums paid by employees in 2022. As a non-profit organization, Renown is able to offer employees the ability to establish Flexible Spending Accounts as way to use tax-free dollars to pay medical expenses not covered by other health plans. 2. Enhanced Wellness and Mental Health support programs. Renown Health is home to the Stacie Mathewson Behavioral Health & Addictions Institute. As leaders, they are working to remove the stigma and barriers to using mental health services when needed; reinforcing that seeking help indicates strength, not weakness. This includes encouraging team members to take a day off to refresh and recharge or take advantage of confidential, mental health counseling visits at no charge. Renown updated their policy to include mental and emotional well-being as eligible for use of sick leave. Through the pandemic, to be sure employees had the time should needed, leadership added 80 hours of sick time to employee’s sick banks as well as $0 copay for Teladoc behavioral health sessions and nutrition services (virtual). Renown encourages physical fitness and inspires the health and well-being of employees by supporting participation in races (on foot or via bike) in their communities. Employee who race, run, walk, triathlon or bike may submit for reimbursement for an individual entry fee up to $100. 3. Appreciating and Engaging Employees. Many teams may now be working on-site, hybrid and remotely, which means getting together to make new memories is more complicated. Renown Health leaders continue to bring camaraderie and bonding into the workplace by investing in holding monthly Pride events for staff, hosting everything from online socials to game nights to help re-establish bonds. At Renown, employee engagement also takes the form of employee recognition programs. The Everyday Amazing program encourages employees to thank each other for outstanding service via an online platform, and earn certificates and points towards gift cards and prizes. Employee and organization-led leadership and career education programs are encouraged, as well as paid volunteer opportunities (four hours each quarter), and matches of up to $1000 for non-profit organization boards on which Renown Health employees serve. Renown offers events and yearbooks to help employees celebrate their history and accomplishments, as well as Celebrate Amazing, a special event to honor Service Milestones, Top Talent and Women of Achievement award winners. Renown supports the community and engages medical providers and employees to attend events with the Reno Aces, UNR football and basketball games, the Great Reno Balloon Race and hundreds of community events each year. 4. Living Debt Free with Financial Wellness Programs. A free financial wellbeing program from Salary Finance is available at no cost to employees, with a salary-linked loan product. This benefit enables employees to borrow or save money directly through their paycheck. Salary-linked loans allow employees to access affordable credit that they can easily repay through their salary, helping them pay down existing debt or avoid high-interest credit cards, overdraft fees, or payday loans. Salary Finance provides affordable borrowing options in times of need, as well as a financial education component, which helps employees understand their current level of financial content specific to their needs. Since launching, over 40% of employees have engaged with the Salary Finance offering, and over 500 have accessed affordable credit through Renown's custom-branded Salary Finance Financial Wellbeing Hub. “It has made a wonderful impact and has lessened my frequent stress regarding my debt," said a Renown employee enrolled in the program. In total, it is estimated that employees have saved nearly $275,000 on interest, and that number continues to grow as more employees take advantage of the benefit. The Greater Perks program from Greater Nevada Credit Union, the official credit union for Renown employees, offers a number of benefits including a $100 bonus for opening a new checking account, $25 when opening a new “I Can Save” account, $500 credit towards an appraisal for a home loan, low-cost rates on short-term personal loans and auto loans, and regular online financial wellness seminars. Membership with the credit union is not required to take advantage of Greater Nevada Mortgage’s offerings. In addition, donors have supported, through the Renown Health Foundation, funds for help employees who have suffered a personal financial catastrophe, and are in need for emergency funding to pay bills, with no repayment required. 5. Educational Assistance Reimbursement, Student Loan Repayment, Continuing Education for Learners. Renown values and encourages employees to continue their education and supports career aspirations and goals. The education assistance program offers loan reimbursement and repayment opportunities as well as educational and financial guidance from experts. College tuition, certification and certificate reimbursement is provided for employees who are currently enrolled in college/university or taking the extra steps to receive a professional certification or certificate. In addition, the organization supports employees who have previously completed their education and are now managing the burden of student loans. Employees also have the option to invest in a 529 college savings plan, an investment program designed to help people save for future education expenses for children/dependents at almost any private or public college or accredited higher education institution. 6. Onsite Childcare & Adult Care Assistance. Figuring out the childcare puzzle has been a hurdle for working parents through the pandemic. Renown is one of a select number of health systems that offer onsite childcare. Renown Health Child Care Center welcomes employees' children ages six weeks to six years (and not yet in kindergarten). The center is licensed for 176 children and features 11 classrooms: three infant classrooms, four toddler and four preschool classrooms. Staff help parents with resources to find care for their children onsite, or with licensed daycare providers in the community. Employees increasingly are caring for older adults in their families. As a non-profit organization, employees are able to contribute to tax-free savings FSA accounts that cover dependent care for children and older adults. 7. Flexible Schedules and Locations. Renown now provides the ability for medical providers and employees to work on-site, hybrid and remotely. This year as many employees working remotely moved out of state to be closer to friends or family, Renown kept pace, employing a Professional Employment Organization called Tri Net, in a co-employment model to assist with national benefits and tax administration. Renown is now able to recruit and retain remote employees from Maine to Minnesota and offer, for a wide range of positions in IT, finance and other support services, remote and flexible schedules that are attractive to many across the country. For clinicians, there are a large variety of positions now available at over 100 locations across the state. On March 7, Renown increased the cap of shift differential to 10% up to $6 an hour and added a weekend differential for staff for up to 5%. At Renown’s hospitals, there are employment positions available 24 hours a day, 7 days a week to serve the community. Other providers and employees take advantage of a compressed workweek, 12-hour shifts and other options, which allow them the flexibility to live their best life at work and at home. 8. Renown’s Retirement Savings Plan. Retirement savings plans including a full 401(k) plan through Vanguard are available for employees to save for retirement. Employees can contribute from1-75% of pre-tax pay (up to annual IRS limit) and receive a matching contribution from Renown of 4% when you contribute 4% or more to a 401(k) plan. Rollovers of a former employer's 401(k), 403(b), 457 or other qualified plan can be made into a Vanguard plan at any time. In addition, in-service withdrawals are allowed at age 59 1/2 from 401(k), and a new Roth 401(k) option was added. Join the Renown team: Renown Health is now hiring key roles in our organization to support the health and well-being of our community. To join the Renown family to Fight the Good Fight, apply on line at careers.renown.org. About Renown Health Renown Health is the region’s largest, locally governed, not-for-profit integrated healthcare network serving Nevada, Lake Tahoe and northeast California. With a diverse workforce of more than 7,000 employees, Renown has fostered a longstanding culture of excellence, determination and innovation. The organization comprises a trauma center, two acute care hospitals, a children’s hospital, a rehabilitation hospital, a medical group and urgent care network, and the region’s largest, locally owned not-for-profit insurance company, Hometown Health. Renown is currently enrolling participants in the world’s largest community-based genetic population health study, the Healthy Nevada Project®. For more information, visit renown.org.
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Renown Health Earns "Best Place for Working Parents" Designation
Renown Health has earned the “Best Place for Working Parents” designation for 2024 as a family-friendly workplace in Nevada. “We are honored to be recognized as a Best Place for Working Parents, said Brian Erling, MD, MBA, President & CEO of Renown Health. This designation reflects Renown’s commitment to creating a supportive and inclusive workplace where our physicians, clinicians and employees can thrive professionally and personally. We understand the challenges that working parents face, and we are working to foster a more family-friendly environment. Together, we are building a People-First culture that values caring, integrity, collaboration, and excellence.” “This designation recognizes Renown Health’s commitment to supporting working parents with family-friendly policies and practices,” said Sandeep Randhawa, MS, Chief People Officer. “Our People First culture and mindset supports the well-being of Renown’s more than 7,500 exceptional physicians and employees. Our best-in-class talent management programs focus on attracting and retaining healthcare professionals; ensuring that Renown’s values are reinforced with strategic decisions aimed at empowering our employees to perform at their best. We are incredibly proud of our team and the total rewards package we offer. We continue to look at meaningful ways to recognize and reward our extraordinary team for their contributions and achievements.” “This designation recognizes Renown Health’s commitment to supporting working parents with family-friendly policies and practices,” said Sandeep Randhawa, MS, Chief People Officer. “Our People-First culture supports the personal needs and well-being of Renown’s more than 7,500 exceptional physicians and associates. Our best-in-class talent management programs focus on hiring, training, and growing our professionals; ensuring that Renown’s values are reinforced with every strategic decision. We are incredibly proud of our team and the benefits we offer. We will continue to look for new benefits and conveniences to bring to our extraordinary team.” “The Best Place for Working Parents” is made up of community businesses that work to educate organizations on the importance of promoting family in the workplace. Renown was recognized for offering the following family-friendly benefits. Expanded physical health, medical, prescription and dental benefits for full-time and part-time employees Flexible Spending Accounts Enhanced wellness and mental health support Appreciating and engaging employees Paid volunteer opportunities Everyday Amazing and Celebrate Amazing service milestone events Community and family event discounts Debt-free Financial Wellness program Emergency Financial Fund through Renown Health Foundation Educational assistance reimbursement, student loan repayment, continuing education Onsite Childcare Center Flexible schedules and locations Retirement Savings Plans and matches For more information or to join the Renown family, apply online at renown.org/careers. About Renown Health Renown Health is the region’s largest, locally governed, not-for-profit integrated health care network serving Nevada, Lake Tahoe, and northeast California. With a diverse workforce of more than 7,500 employees, Renown has fostered a longstanding culture of excellence, determination, and innovation. The organization comprises a trauma center, two acute care hospitals, a children’s hospital, a rehabilitation hospital, a medical group and urgent care network, and the locally owned not-for-profit insurance company, Hometown Health. For more information, visit renown.org.
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Food is Love! Nine Career Options at Renown to Satisfy Coffee Enthusiasts & Foodies
Passionate about food and coffee? Interested in serving patients and health care heroes? Courteous and diplomatic? Have a high school diploma? Read on to discover the career for you. When you think about the word LOVE, do you think about delicious FOOD or a mug of hot COFFEE? When you talk with friends, do your conversations start and end discussing a new recipe, a new restaurant or TV food show? Do you get great satisfaction from preparing a great meal? Do you dream about being able to make a steaming hot latte with almond milk in minutes? Are you a nurturer who envisions creating and delivering a hot, delicious, nutritious meal to someone recovering from a surgical procedure or recovering from an illness? Would you enjoy making a special celebration meal for a family who has just delivered a baby, a cake for a wedding at a patient’s bedside, or for a family reunited with papa after receiving good news about his cancer recovery? Are you looking for some career options to keep you connected to great food and coffee? Renown Health is now offering a number of career options that encourage you to satisfy your love for food; earn money, paid vacation/sick time, great health benefits; have a regular schedule; advance your career and earn a college or university degree at the same time. There are some outstanding benefits to working in food-related careers at the region’s top employer and the region’s largest non-for-profit, charitable organization. Renown employees work every day to make a genuine difference in the lives of others, and we are looking for you to join us. Many food services professionals started their careers in entry-level positions and worked their way up. Other benefits to working at Renown include transferable career skills, free or discounted food and the opportunity to give back and serve your community. Whether you are just starting your career or looking for a new challenge, you are sure to find something that is perfect for you. Many positions require only a high school diploma or a GED. Start exploring today with our list of nine terrific food and beverage-related careers available today at Renown Health and apply online at renown.org. 1) Be a Barista at Starbucks; Renown Regional Medical Center, full/part time, all shifts If you love talking to people, have a good sense of humor and like to move fast, then this job is a great fit for you. You will meet people from every field and make friends with many of them. You will learn to be an expert in handcrafting delicious, perfect beverages—while proudly wearing the green Starbuck’s apron. You will be a part of the first Starbuck’s in the area to operate 24 hours a day, 7 days a week. Average Starbucks barista hourly pay is at the national average of approximately $12.32. In addition, you will receive paid training, tips, a full Renown Health medical, retirement, paid vacation/sick time benefit package and access to internally posted positions. You will need a high school diploma or GED; however, experience is not necessary for this entry-level position. Starbuck’s employees can drink as many lattes as they want—as most beverages are free for employees during work breaks! 2) Chef It Up as a Hospital Cook & Cook Lead; Renown Regional Medical Center, Renown Rehabilitation Hospital, full/part time, all shifts. If you love preparing nutritious, appetizing food for others, understand the importance of individual requirements for medical and cultural diets, this may be the perfect job for you. Most people landing a job as a Cook in a hospital have five or more years of experience working in a restaurant but do not have a college degree, yet they are able to earn an average salary range: $26,860 – $61,870. Benefits include a predictable schedule, which may mean more time with your family and at home. You will also receive vacation and sick days, and health, vision and dental benefits. In addition, you would be fueling physicians, nurses and others to get through a long workday, making a genuine difference in the lives of others and having a positive impact on society. 3) Special Delivery! Food Servers; Renown Regional Medical Center, full/part time, all shifts. If you love assembling and serving meals to patients, this is the job for you. You will setup, prepare and clean up for patient meal service and may serve as the link between Nutrition Services and patients. You may also transport food carts to the patient room floors and help with kitchen general cleaning and sanitation. 4) Show Your Creative Side as a Food Prep Artist; Lead Sandwich Artist; Renown Regional Medical Center, full/part-time, all shifts In this role, you will make and serve salads, desserts, and sandwiches with fresh ingredients and promptly serve them to hungry and happy customers. Lead Sandwich artists are in demand at the Subway restaurant located within Renown Regional Medical Center. 5) Making it Just for You! Nutrition Representative; Renown Regional Medical Center; per diem, all shifts In this role, you will meet with patients, help them review their meal options, and ensure their special and customized meal is delivered to their room. As a customer service agent, you will answer the phone for food orders, enters the meal choices into the computer system and understand menus, diet restrictions, recipes and food inventory. 6) Cashing In as a Food Services Cashier; Renown Regional Medical Center; full/part-time, all shifts 7) Food as Medicine as a Clinical Dietitian; Renown Regional Medical Center; part time, days Patients recovering from illness need to fuel their bodies with the most nutritious foods. In this role, you will provide nutrition education and counseling, clinical nutrition assessments, planning and evaluation of infants, children, adolescents, adults and geriatric patients, and work to meet the patient's physical, cognitive and psychosocial needs through proper nutrition and education. 8) The Answer is YES! Manager of Hospitality; Renown South Meadows Medical Center; full time As our manager, you would deliver exceptional customer service in all aspects of food and environmental services. You would get to build, hire, train and lead an engaged team and provide the highest quality service to meet the needs of patients, employees, visitors, and physicians. 9) Customer Service Fanatic? Retail Food and Beverage Supervisor; Starbucks You would be very popular-leading the operations of Starbucks and Subway franchises at Renown Regional Medical Center. You would ensure lead and empower and train your team to be the best- and be sure you budget is balanced and the customer service is exceptional. At Renown Health, we share a boundless vision that inspires us to learn, grow and exceed expectations for patients, their families and one another. A career with us offers you: • An uplifting and progressive environment focused on community health and wellness initiatives. • A culture that values your contributions and supports your personal and professional development. • Affiliations with the University of Nevada, Reno, Desert Research Institute and other organizations that help spur innovation and opportunity. To apply for these career opportunities and others, please visit us online at https://careers.renown.org/ About Renown Health Renown Health is the region’s largest, locally governed, not-for-profit integrated healthcare network serving Nevada, Lake Tahoe and northeast California. With a diverse workforce of more than 7,000 employees, Renown has fostered a longstanding culture of excellence, determination and innovation. The organization comprises a trauma center, two acute care hospitals, a children’s hospital, a rehabilitation hospital, a medical group and urgent care network, and the region’s largest, locally owned not-for-profit insurance company, Hometown Health. Renown is currently enrolling participants in the world’s largest community-based genetic population health study, the Healthy Nevada Project®. For more information, visit renown.org.
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More Doctors and Nurses to Serve You! Renown Shares the Love, Investing in Care for Community
Nevada’s #1 ranked hospital system announces plan to hire 500 more physicians, nurses, clinicians for region In recognition of Valentine’s Day, Renown Health today announced a national physician, nurse, and clinical specialist recruitment campaign to help fill positions and expand access to community-based primary and specialty care across northern Nevada. Over the last year, consumer demand for Renown physicians, providers and services has increased significantly. At the same time, the nationwide physician and nursing shortage that experts predicted has arrived. As a result, in an innovative partnership with over 7,000 employees, the health care system has launched a national recruitment campaign to ensure staffing to meet the needs of a growing patient base and community. The new recruitment campaign, Fight for You, uses the tag line “Every day, we fight like you. Every day, we fight for you,” to appeal to clinicians and employees devoted to the not-for-profit healthcare system’s mission; to make a genuine difference in the health and well-being of the people and communities.” Watch the video here. “We honor and celebrate every one of our 7250 employees,” said Brian Erling, MD, MBA, President & CEO of Renown Health, “and have launched this campaign to recruit 500 more dedicated and committed clinicians to care for our patients. Our transformation as a health system demands that we invest in our employees to meet the current healthcare needs of our community. Fight for You is a vibrant campaign that will attract those drawn to Renown’s mission of caring for one and all.” The campaign is supported by social media promotion on Google, LinkedIn, Facebook, and Instagram. Compelling videos are being promoted on the health system’s website, social media accounts, and used at recruitment events to showcase the diverse faces of the Renown team. All open positions are listed on Renown.org/careers. In terms of retaining current employees, Renown Health announced that starting April 1, 2023, they are expanding the 401(k)-retirement plan match based for Renown employees based on an employee’s seniority date. Under this expanded benefit, Renown will continue to invest 4% for employees who participate and have up to 4 years of benefit eligible service. And, for those employees with 5 to 9 years of service, Renown will match your contributions at 5% of your pay, 6% for those at 10-14 years, 7% for 15-19 years - and so on, up to 9% for those who have been at Renown for 25 years or more. In addition, to support all employees in furthering their education, Renown is increasing educational reimbursement for full and part time employees to the IRS tax free maximum of $5250 and expanding the benefit to per diem employees in the amount of $2625. Per diem employees must meet the per diem requirements to be eligible for reimbursement. “I am proud of the thousands of physicians, nurses and caregivers who provide exemplary, compassionate care, every day, to Nevadans in need,” said Melodie Osborn, RN, Chief Nurse Executive, Renown Health. “This campaign is about connecting people with a passion for healing and Renown’s mission, vision, and values of caring for the people who live here. Northern Nevada and Lake Tahoe are among the most beautiful places to live and work. We hope our campaign encourages others to consider growing and working for the #1 rated hospital in Nevada.” As the region’s only Level 2 Trauma Center, Renown serves over 1 million people and 100,000 square miles. Nevada is one of the fastest growing states in the US and the population of Washoe County grew by over 50,000 people between 2010 and 2019, to a population of 471,519. In U.S. News and World Report Best Hospital Rankings, Renown Regional Medical Center is named #1 in the State of Nevada for 2021. No other hospital in Nevada earned recognition from U.S. News. About Renown Health Renown Health is Nevada’s largest, not-for-profit integrated healthcare network serving Nevada, Lake Tahoe, and northeast California. With a diverse workforce of more than 7,000 employees, Renown has fostered a longstanding culture of excellence, determination, and innovation. The organization comprises a trauma center, two acute care hospitals, a children’s hospital, a rehabilitation hospital, a medical group and urgent care network, and the locally owned not-for-profit insurance company, Hometown Health. To join the Renown Health team visit www.renown.org/careers.
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Five Tips for Maintaining Your Mental Health While Job Hunting
It is no secret that looking for a new job can be stressful and overwhelming. Yet a record number of Americans are quitting their jobs to look for new opportunities, a trend also known as the “Great Resignation.” While there are many reasons why someone might be on the hunt for new work, it’s important for all job hunters to check in with their mental health regardless of their job hunting circumstances. To learn more about maintaining your mental health while looking for a new job, we spoke to Dr. Mavis Major, a Licensed Clinical Social Worker and Behavioral Health Therapist at Renown Health. 1. Identify Goals When beginning your job-hunting journey, your first step should be to make a plan that focuses on quality over quantity. Make lists of companies you would like to work for and, if you’re looking to change fields or industries, make a list of careers that interest you. At this stage in the process, it’s also important to determine what salary range you’re looking for, what type of work environment you want (in-person, remote or hybrid) and understand what benefits are important to you. Identifying goals makes it easier to narrow down the list of jobs you apply for so you can produce quality applications rather than frantically applying for jobs without putting thought into the process. 2. Set Boundaries It does not matter if you are working full-time while applying for jobs or if applying is your job right now; it can be easy to get lost in the stress of it all. For that reason, it is essential to set intentional boundaries throughout the process. This can look like scheduling days that you fully take off from the job search or going for a walk before a big interview to clear your head. Setting boundaries will make you more productive overall and hopefully help you get your mind off the process. 3. Ask For Help Do not try and tackle this undertaking on your own. Once you have identified goals (see tip #1) make lists of people you know within those industries, and do not be afraid to reach out. Of course, never be afraid to reach out to a mental health professional to talk through why this process might be making you feel anxious. Talking to someone who is not your friend or family can give you a different perspective.
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Department Spotlight: Child Life
March is National Child Life Month. Join us in recognizing our Child Life team at Renown Health! The hospital environment can be a daunting and confusing place for a child. Whether they are admitted to the hospital themselves or have a family member who is currently undergoing treatment, they undoubtedly bring along a lot of overwhelming questions and concerns. No one would be better to guide them through the process than the Child Life department at Renown Health. Our devoted Child Life Specialists and Child Life Assistants dedicate themselves to helping our youngest patients and children of relatives in the hospital cope with their anxieties and fears. With the smiling faces of the Child Life team on their side, children at Renown have a sense of solace while they are in the hospital with a team to cheer them on every step of the way. Offering a Hand to Hold From the first moment of a child’s visit to Renown, they are never alone. The Child Life team, which is made up of three specialists and two assistants, is here to provide a helping hand throughout the entire hospital process, explaining each test, procedure and process every step of the way and creating the best possible plan for each patient – all while fostering and maintaining a safe and supportive environment. “We are specifically trained to help patients and families throughout their healthcare experiences,” said Amanda Cleary, MS, CCLS, Child Life Specialist. “This looks different for every family. We are trained to tailor our services to meet individual family and cultural needs based on our assessment.” “It does not take long for a Child Life Specialist to create a safe relationship with a pediatric patient,” added Angie McEvers, CCLS, CFLE, Child Life Specialist. “The Child Life department can help any care team do their job by redirecting a child’s focus and distracting them from painful interventions, and this is a win-win for both the patient and the care team.” This team’s primary goal is to make talking to doctors and undergoing tests a little less intimidating for our youngest patients. Interaction is a crucial part of a child’s healthcare journey. Our Child Life Specialists are masters at procedure preparation, surgery preparation, trauma support and diagnosis education while meeting each child where they are at developmentally. “A day in the life of a Child Life Specialist is never the same, and every child is different,” said Jennifer Nunzir, CCLS, Child Life Specialist. “To make sure patient care is possible, I make sure I am here mentally for the patients and families. I am ready with a smile to greet them and try to make them comfortable from the start. We are always present to support a patient and family with a new diagnosis, talk to children when there has been a tragic accident, make memories for families and giving children a distraction from tests and procedures.” “One of the biggest benefits to our job is our ability to provide emotional support and communicate with families in a way that makes them feel seen and heard,” added Amanda Cleary. “We listen to the family’s past medical experiences and work on building rapport by building those connections. When you get a child to open up, you see who they are as an individual, and we build from there.” The efforts of the Child Life team go beyond helping children with coping skills. They also jump in with activities to keep kids of all ages engaged – from arts and crafts to pet therapy. “Bringing children smiles through play and giving them fun things to do – whether it’s watching a movie, playing a game, doing an art project, going for a wagon ride or taking them to the Children’s Healing Garden – makes me feel I am making a difference,” said Jennifer Nunzir. “If I can get the child and family to at least smile or laugh, I feel I have already eased some fear and anxiety. It truly is the best feeling to get them smiling and laughing.” “Through play, conversation, distraction or relaxation techniques, patients cope better, and families are calmer,” added Angie McEvers. Teaching Every Step of the Way Education is a crucial aspect in this department. Each Child Life team member works closely with their patient’s care teams to break down “doctor speak” with age-appropriate explanations. “Children come into the hospital for all sorts of reasons, from a broken bone to cancer; our background in child development and psychology helps us collaborate with the patients’ providers and explaining what each part of the care journey is depending on a child’s developmental level,” said Amanda Cleary. “For example, we can explain what a brain tumor is with playdough and help a child with a new diabetes diagnosis understand what it means to balance sugars using play food. It's all about providing family-centered support so that they feel more in control. I can’t tell you how many times I’ve seen parents’ eyes light up when the kids play. They are all coping, learning and growing together.” To Help with the Happy and the Sad When healthcare journeys don’t go as planned, support from care teams is crucial for families facing grief or loss. The Child Life Specialists are one of the first on the scene to provide support for children and their families, providing education on how to talk to children about death and helping families preserve the memories of their loved ones for years to come. “One of the most difficult things we do is provide bereavement support,” said Angie McEvers. “Not only do we provide support for families of pediatric patients but also adult patients who have children. Our team takes the time to help families with memory making with handprints, journals, books, the list goes on. No one should have to go through this process alone, and we make sure that doesn’t happen.” Above all else, the Child Life team are here, first and foremost, for the patients and their families. They are the drive that keeps them going – and helps them reinvigorate that passion for their work every day. “I have met some of the most amazing children and families, and they definitely are what keep me here at Renown,” said Jennifer Nunzir. The Road to Child Life The journey to becoming a Child Life Specialist looks different for every team member, and many of them discovered the field while pursuing careers in other healthcare areas. Beyond their passion for children and families – and their Certified Child Life Specialist credential – our Child Life team members are also highly educated in the fields of human development, nursing and psychology, knowledge that benefits them greatly in their career. Amanda Cleary had the unique experience of pursuing a Child Life career at Children’s Hospital of Los Angeles before she arrived at Renown last year, implementing her knowledge from her bachelor’s degree in human development and family studies into a clinical child life internship and a robust career in Child Life. “While at Penn State, I learned about the Child Life career path through the Children’s Miracle Network Dance Marathon,” said Amanda. “I knew that this was the path I wanted to take. I did a 600-hour internship, and from there I was hired at Children’s Hospital of Los Angeles, where I stayed for 11 years. As a lifelong learner, I knew I wanted to pursue more – so I achieved my master’s degree online in child life leadership and advocacy at the Erickson Institute in Chicago, and what I learned in that program continues to serve me well in my career at Renown.” Other Child Life Specialists, like Angie McEvers and Jennifer Nunzir, had already been with Renown for several years in other departments and built up a wealth of healthcare knowledge before discovering their passion for the mission of Renown’s Child Life program. “I have been here for 23 years; I always knew I wanted to work with children in the hospital because I love kids, and although I originally wanted to be a nurse, I realized that I actually wanted to be on the other side of helping,” said Jennifer. “At the time, I didn’t know there was a job like the Child Life Specialist out there, and I feel so lucky to have found this career. Over the years, as Reno has grown, so has our program, which is very exciting. I knew Renown would be the place where I could grow as well." “This year is my 24th year with Renown,” added Angie. “Before I worked here, I was an Advanced EMT/Firefighter while pursuing my nursing degree. In working with the medical team from Children's Hospital of Oakland in pediatric hematology/oncology, I was able to see first-hand the benefit of Child Life. I was driven to finish my human development degree and passed my certification testing, and ever since then, I’ve been with Pediatrics, PICU and the Children’s ER.” We could not have said it better ourselves – this is a field that is constantly evolving and progressing, and while not everyone is familiar with it, our Child Life Specialists are ready to change that narrative. “There is a lot of opportunity here to continue to grow the Child Life program,” said Amanda. “Not all hospitals have a Child Life program, but we are lucky that Renown does. Any aspiring Child Life Specialist should consider coming here, as it has been a great experience. It is a familial feeling here, and I definitely feel like I am in the right place.” There is Strength in Numbers It takes a village to serve the emotional needs of the many children and families that walk through the doors of Renown Children’s Hospital, and our Child Life Specialists are considered some of the key leaders of that village. The outpouring of support for our Child Life program is astonishing. Not only have our patients and employees made generous donations, but members of the greater Reno-Sparks community are always there ensure kids in the hospital can be kids. The Nevada Wolf Pack, SCHEELS, Great Reno Balloon Race and Atlantis Casino are just a few of the many generous organizations that have donated both toys and time to our youngest patients. To support any child dealing with a serious illness, especially cancer, Beads of Courage steps in to help children “visually record, tell and own their stories of courage” using beads as a symbol. Representatives from Beads of Courage volunteer their time to help our youngest patients keep track of their valiant fight against their illness, adding a bead to their necklaces after every step in their care journey. “We rely on our generous community and donations that come in, and we see a lot during the holiday season – we definitely can benefit from this year-round,” said Amanda. The donations allow the Child Life team to expand their play, coping and distraction opportunities for patients and families, allowing them to reach more children within their small, mighty and growing team of five. “Our goal as a team is to work with as many pediatric patients and children of relatives seeking treatment as possible, so the opportunity to grow our team would be awesome,” said Amanda. And grow they will! The team recently welcomed two dedicated Child Life Assistants, Marissa Arriaga and Sydnee Patterson, during Child Life Month. These team members work alongside the Child Life Specialists to help provide opportunities for developmental play, both in the playroom and at the bedside. Marissa and Sydnee ensure that the kids can still be kids, even while they are in the hospital. Additionally, the Child Life department is currently hiring more Child Life Specialists. If this line of work speaks to you or someone you care about, they are strongly encouraged to apply, because in the end: "We do it all for the kids,” closes Jennifer Nunzir.
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Department Spotlight: Food & Nutrition Services
Nutrition is a vital aspect of patient care. At Renown Health, the Food & Nutrition Services (FNS) teams take their mission of delivering patients high-quality, cost-effective, nutritious and attractive foods to the next level. From a thrice-daily trayline service with a wide variety of delicious food to the personalized dietitian services that ensure every patient gets the nutrients they need for optimal healing and recovery, Renown’s FNS teams at Regional, South Meadows and Rehab are unmatched. Food for the Good Fight The hustle and bustle of early morning food preparations gears the FNS team up to, as Renown Regional Food Service Worker Molly Kalsman puts it, “provide patients with adequate nutrition to heal.” From morning until nighttime, the team prepares three meals a day along with late trays and snacks. This isn’t your run-of-the-mill hospital food, either. Think anywhere from cheeseburgers and salads to pork roasts and baked potatoes. As you can imagine, food of this caliber requires all hands on deck in the kitchen, especially during trayline times, to ensure all patients receive quality meals that meet their individual nutrition needs. “We make an impact with good service and great food,” said Mario Nunez, a Food Service Worker at Renown South Meadows. As the food service workers are hard at work cooking and assembling, the nutrition representatives visit each patient to learn their individual dietary restrictions, allergies and food preferences. For Julie Macaluso, Nutrition Representative at Renown South Meadows, “letting the patients choose their meals” is one of the highlights of her job. “We go over meal choices for their stay, so the patient can pick out something they would like to eat and find enjoyable,” added Tara Sprehe, Nutrition Representative at Renown Regional. The immense care and attention our nutrition representatives give to every patient paves the way for our clinical dietitians to build a nutrient-dense diet plan based on the individual patient’s preferences. Dietitians are the only licensed providers that can leverage nutrition to treat, manage and prevent illness and disease to improve patient outcomes. Every day, our experienced dietitians “make recommendations in the adjustment of macro and micronutrients in order to best manage a person’s health status in the setting of trauma, diabetes, heart disease and other morbidities,” said Jessica Blauenstein, a Registered Dietitian and Board-Certified Specialist in Oncology Nutrition at the William N. Pennington Cancer Institute. Overall, for this department, the phrase “that’s not my job” will never be heard, according to Lupe Ayala, a Cook at the Renown Rehabilitation Hospital. Day-in and day-out, it’s a massive group effort – and that’s the way they like it. Setting the Service Bar High Hitting milestones and accomplishments comes naturally to this crew. The FNS team sets the bar incredibly high for food and service standards across the Renown Regional, South Meadows and Rehabilitation hospitals. The key ingredient? Synchronized teams that operate like a well-oiled machine. The meticulous trayline schedules and assembly lines, the cooks that put their heart into patient meals, the nutrition representatives and dietitians who ensure patient food wants and dietary needs are being met... the list goes on. And to top it all off, these teams certainly know the meaning of “service with a smile.” Their efforts do not go unnoticed. “I am very proud of the team I have,” said Monica Lara-Yanez, Supervisor of Food and Nutrition Services at Renown South Meadows. “They have improved their knowledge and participated in cross-training, and they are very efficient doing their jobs and helping each other. Moreover, they care about the service we provide.” One major accomplishment the FNS department achieved in recent years was implementing Room Service Connect, which aids in direct communication with patients, letting them know what foods are available to them during their stay at Renown based on their dietary needs. Locating trays of food has also never been easier. According to Tara Sprehe, “This system is also beneficial for letting food service workers know when a diet has been upgraded, discontinued, changed to NPO status or downgraded. This reduces the risk of giving the patient a diet that is not appropriate for them,” which saves both time and money for the department. At the end of the day, the FNS department has one mission, and it’s the same mission we all employ as Renown team members: do it for the patient. “It’s all about patient care,” said Jesse Holman, Cook Lead at Renown Regional. “That is the best accomplishment!” A Dedication to Renown The patients, the providers, and the passion: these are the most common themes that keep the FNS department passionate about Renown and their team. Whether they are just starting out in a career in food service or have established themselves in the clinical field, the FNS department proudly upholds the greatest standards of nutritional care that enhance Renown’s status as a top healthcare leader in northern Nevada. “I choose Renown because it is a very distinguished institution with an amazing reputation, offering a lot of benefits and growth opportunities to employees,” said Monica Lara. “It makes me feel proud to say, ‘I work at Renown.’” Renown Rehab Food Service Worker Margretta Corbet echoes this sentiment, adding, “There are good people here with happy dispositions.” Many FNS team members are especially enthusiastic about Renown’s robust benefits and career growth opportunities. For Molly Kalsman, working at Renown gives her the experience necessary to enter a career in dietetics. “Food service and hospital experience is encouraged to be accepted into a dietetics internship program, and Renown was the perfect opportunity for me to gain that experience,” said Molly. Carleigh Bates, Nutrition Representative at Renown South Meadows, is on a similar path: “Renown is a vehicle for so many things I am aspiring towards, such as getting my foot in the door for working in healthcare, improving the experiences of patients and gaining experience that will aid in my future goals.” Carleigh emphasizes that the team’s commitment to Renown’s mission is at the core of what they do every day. “We impact patient care by providing nutrition to fuel their wellness and improve their stay.” Lupe Ayala wraps up this strong conviction from the team very well: “I didn’t choose Renown; Renown chose me.” Fight the Good Fight With Us This future-minded, patient-centric department is growing! The Food & Nutrition Services teams at Regional, South Meadows and Rehab are actively hiring eager, collaborative new team members. Natasha Frisbie, FNS Lead at Renown Regional, reports that the team has “successfully hired and trained 24 new employees in the past three months” and is still expanding. “Teamwork, communication, and enthusiasm are very valuable skills to have in this department,” said Molly Kalsman. If you or anyone you know is looking for their next growing career opportunity, apply today!
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Renown Health Named Top Place to Work
Recognized as a workplace that champions caregivers, diversity and professional growth by Ragan Communications Renown Health has been recognized among Ragan’s “Top Places to Work” for 2022. Ragan’s award winners represent organizations that value internal communications, foster collaborative and innovative workplaces that champion caregivers, cultivate a culture that thrives with diverse ideas and backgrounds and supports professional growth and well-being. In selecting Renown Health for this honor, Ragan judges noted that Renown Health earned its spot as a top place to work by “taking swift action to respond to pandemic challenges.” They noted that “the teams at Renown Health, serving northern Nevada, Lake Tahoe and northeast California, practice emergency preparedness 365 days a year. When the COVID-19 pandemic struck, those teams took swift action to ensure Renown and the community remained ready and prepared.” Renown had the foresight to create an Alternate Care Site (ACS) in the Mill Street parking structure of its Regional Medical Center in Reno, Nev. No other organization in northern Nevada, public or private, prepared for an overflow of patients with COVID-19. Until January 2021, the ACS served hundreds of hospitalized patients and allowed caregivers to remain on campus with access to lab, pharmacy, imaging, food and other crucial services. Patients are now cared for within one of Renown’s hospitals or monitored in their homes 24/7 by clinicians in the Renown Transfer and Operations Center. Many employees worked remotely throughout the pandemic; Renown’s human resources department listened to their employees' thoughts and opinions. Positive feedback about remote work (which included decreased commute times, fewer distractions, improved work-life balance and a reduced carbon footprint) resulted in allowing more than 700 employees to continue working remotely, with having the option to “hotel” onsite at any time. In June 2020, the Renown Laboratory team sprang into action to help meet the growing demand for COVID-19 testing. Renown expanded staffing and in-house testing capabilities, allowing Renown to swab and process up to 1,000 COVID tests for patients each day and share results within hours. Working with the mayor’s COVID-19 task force and local faith and community leaders, the hospital also provided free COVID-19 testing for communities of color to address health equity needs. After several weeks of employee and volunteer drive-thru vaccination events, Renown also supported the Washoe County Health District and the state in vaccinating more than 70,000 neighbors and caregivers. Aristotle, supervisor of clinical nursing in Neurosciences says, “As a leader on my unit, I love the fact that I get to see the growth and development of my team, and be a part of a support system that helps elevate them in to the future endeavors to really breed that culture of excellence at Renown.” See his video here. Reviewers at Ragan stressed, “Employees want to work at organizations like Renown that champion their workforce and provide guidance, initiatives and resources that promote a diverse, equitable and inclusive workplace, offer ample room for professional growth and provide effective communication that keeps them engaged and informed.” After listening to employees, Renown announced a number of additional benefits to promote ways to increase work/life balance; support rest-and-recuperation strategies, and new financial resources essential to sustaining happy, high-performing teams. In U.S. News and World Report Best Hospital Rankings, Renown Regional Medical Center is named #1 in the State of Nevada for 2021. No other hospital in Nevada earned recognition from U.S. News. Renown Health is hiring key roles to support the health and well-being of our community, and encourages those with a passion for service to join the Renown family to Fight the Good Fight. Apply on line at careers.renown.org. About Renown Health Renown Health is a locally governed, not-for-profit integrated healthcare network serving northern Nevada, Lake Tahoe and northeast California. In U.S. News and World Report Best Hospital rankings, Renown Regional Medical Center was listed #1 in the State of Nevada. Renown has a long tradition and commitment to improve the care and the health of our community. Renown is currently enrolling participants in the world’s largest community-based genetic population health study, the Healthy Nevada Project®. For more information, visit renown.org.
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Renown Health Lowers Minimum Employment Age To 16 Years Old
Students ages 16 and older can now submit applications for entry-level, non-clinical opportunities at region’s top employer and one of the nation’s Top Places to Work ® Obtaining a career in healthcare has been the goal of many who seek to make a positive difference in the lives of others and improve the health of their communities. Overall employment in healthcare occupations is projected to grow 13 percent from 2021 to 2031, much faster than the average for all occupations; and this increase is expected to result in about 2 million new jobs over the decade, according to the Bureau of Labor Statistics. Today, Renown Health leaders announced they are accepting employment applications for individuals 16 years old to work in entry-level, non-clinical roles; formerly teens needed to be 18 years or older to apply for employment at Nevada’s largest not-for-profit health network. “Many of us who work today as physicians, nurses and key members of the healthcare team, started out as teenagers working or volunteering in our local hospitals,” says Brian Erling, MD, MBA, President & CEO, Renown Health. “Supporting local teens with their first jobs in healthcare, and providing support for life-long careers, helps build the workforce of the future. We are excited to welcome the next generation of Renown employees as they partner with us to care for our community and Fight the Good Fight.” “For more than 160 years, the foundation of our success has been to hire the brightest and most compassionate people,” says Brittany Brown, MBA, Director of Recruitment. High school students curious about a career in healthcare are encouraged to apply to one of the many entry-level, non-clinical positions available now at Renown Health. All entry-level positions offer flexible schedules to account for school schedules. Named Ragan’s “Top Places to Work for 2022,” Renown Health fosters a caring culture of values that include caring, integrity, collaboration and excellence. Renown was awarded for championing their workforce and providing guidance, initiatives and resources that promote a diverse, equitable and inclusive workplace, offering ample room for professional growth and providing effective communication that keeps employees engaged and informed. “Renown Health is rising to the occasion by expanding employment opportunities for high school students,” said Ms. Brown. “We hope to help teens develop career skills that will serve them today, and for a successful future.” The decision to lower Renown’s minimum employment age to 16 was rooted in the health system’s desire to support students in their long-term career goals and foster their interest in healthcare. Renown’s expert recruiters are poised to welcome teen applicants and be a resource for them throughout the hiring process. Along with offering education and career growth opportunities, Renown has extensive employee benefits available to full time and part time employees. Open part-time and per diem positions available for students who meet the new minimum age requirement of include, but are not limited to: Patient Access Representatives Patient Safety Assistants Patient Transporters Dishwashers Food Service Workers Housekeepers Renown Health also recognizes the value of experienced workers and believes in equal opportunities for all. Part-time, full-time and flexible positions are also available for people 55+ and retirees. Individuals may apply directly at renown.org/careers. Renown Health ensures equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. For more information, see our non-discrimination policy at renown.org. About Renown Health Renown Health is the region’s largest not-for-profit integrated healthcare network serving Nevada, Lake Tahoe and northeast California. With a diverse workforce of more than 7,000 employees, Renown has fostered a longstanding culture of excellence, determination, and innovation. The organization comprises a trauma center, two acute care hospitals, a children’s hospital, a rehabilitation hospital, a medical group and urgent care network, and the region’s largest, locally owned not-for-profit insurance company, Hometown Health. Renown is currently enrolling participants in the world’s largest community-based genetic population health study, the Healthy Nevada Project®.
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Thirteen Area Nursing Students Recognized With Scholarships
Three scholarship recipients honored with Cherie Elvin Memorial Scholarship for 2016 Reno Air Race tragedy; Ten others recognized with nursing scholarships by Renown Health Foundation donors. Thirteen area nursing students were the stars of the show today at an event celebrating nursing education. Renown Health leaders held the 2022 Nursing Scholarship Award ceremony to recognize future nurses making a genuine difference in the lives of others, and awarded scholarships to help them pursue their education. Scholarships were presented to thirteen nursing students who are also working at Renown Health and currently pursuing their nursing degrees. Today’s financial awards build on scholarship support from The Cherie Elvin Memorial Fund, which was created by the Elvin Family as a legacy to honor their mother, Cherie, who died at the 2011 Reno Air Races. Melodie Osborn, RN Chief Nursing Executive; Jana Elliott, RN, DNP, Chief Nursing Officer for Renown Regional; Erin VanKirk, RN, Director of Nursing Education and Alicia Glassco, RN, Director of Medical-Surgical Nursing, presented the scholarships with Thomas Graf, MD, interim CEO of Renown Health during the event held at Mack Auditorium at Renown Regional Medical Center this morning. Members of the Elvin family attended the event via video link, and spoke to the group after watching a clip from Broken Propeller, an online documentary film by producer/director Christine Lazzarini that honors the heroes who responded to the tragedy on September 16, 2011. It was on that day that The Galloping Ghost, a highly modified North American P-51D Mustang racing aircraft, crashed into spectators while competing at the Reno Air Races in killing the pilot, James K. "Jimmy" Leeward, and ten people on the ground. Sixty-nine more people on the ground were injured. It was the third-deadliest airshow disaster in U.S. history. The 2011 air race crash had an immeasurable impact on the entire Elvin family. Cherie, 73, lost her life, while Chuck, her husband of 52 years, their two sons and daughter-in-law all lost part of their right legs. The family received treated at area hospitals and is still grateful for the care, kindness and support received in northern Nevada. Cherie's son, Bill, and daughter-in-law, Rachel, spoke to the group saying, “As the Elvin family we honor and remember Cherie and work to support nurses in our community.” The care the family received from the physicians, nurses, hospital care providers, EMS teams, and the community inspired the Elvin Family to increase their funding from one scholarship to three scholarships. Cherie Elvin Memorial Fund scholarships were presented to Alexis Perkins, Katelynn Mahone, Veronica Wentker, who all attend the nursing program at Carrington College. To recognize the dedication and sacrifice, and to encourage others to pursue a nursing education, the nursing leadership team and Renown Health Foundation donors, for the first time, also awarded scholarships to ten additional recipients for a total of 13 awards. Each scholarship is valued at $1,000 and awarded to employees who are committed to working at the bedside, convey the fundamental qualities of a nurse and look to connect with patients recovering from traumatic situations. Kami Sherpa, who is a critical care technician in Telemetry, wants to work as a registered nurse in Telemetry or the Intensive Care Unit when she graduates. She is currently attending the Orvis School of Nursing at the University of Nevada, Reno. Kami wrote, “I lost my grandad at a very young age. When he died, I decided to become a nurse and to do my best to make every person’s hospital stay a good one. I am the first person in my family to go to school and to earn a bachelor’s degree. This scholarship means so much. I know my mom and my grandma will be proud. I promised them I would take care of people in need and ease their pain. Nursing is my passion in life.” Nursing is an extremely rewarding career, and it has the added benefit of being in high demand. However, getting through nursing school takes a lot of hard work—and it can be expensive. According to the Bureau of Labor Statistics (BLS), in 2019, there were approximately 3 million people working as registered nurses in the U.S. Demand for the role is expected to increase by 7% from 2019 to 2029. The average cost of nursing school can vary widely. The cost for a Bachelor’s in Nursing (BSN) can be comparable to any other four year degree. According to U.S. News, the average cost of tuition for the 2020-2021 school year was $9,687 for a four year public school, and $35,087 for a four year private school. Some may pursue other pathways, such as an online RN to BSN program, which can sometimes be more affordable ranging between $25,000 to $80,000 in cost. While this may seem costly, the median annual salary for an RN in 2019 was $75,330. “There has never been a more important time to recruit and retain qualified candidates to become nurses,” said Thomas Graf, MD, interim CEO of Renown Health, as he announced the increased commitment of donors to Renown Health Foundation. “Your journey to become a nurse includes a lifelong commitment to learning and showing up as your best self,” said Jana Elliott, Chief Nursing Officer for Renown Regional Medical Center. “Treat each patient as the most important person in the world to you. There is no more important or fulfilling work than to serve as a nurse.” She added, “You are on an incredible journey filled with joy, fulfillment, and a deep sense of purpose. Being a nurse requires a passion for people, a profound belief in serving others; trust in your teammates, the ability to embrace change, flexibility and true grit. It is an incredible privilege to be a nurse and to serve others in what is, perhaps, their greatest time of need. The scholarship recipients of the 2022 Renown Health Nursing Scholarships are: Jion Manicdao Emily Thomas Christian Roberts Blake Conger Alaina Galyean Sadie Chalupa Jillian Dutra Leslie Zolan Kami Sherpa Erin Kristin Ramos Renown Health values and encourages employees to continue their education and supports career aspirations and goals. The education assistance program offers loan reimbursement and repayment opportunities as well as educational and financial guidance from experts. College tuition, certification and certificate reimbursement is provided for employees who are currently enrolled in college/university or taking the extra steps to receive a professional certification or certificate. In addition, the organization supports employees who have previously completed their education and are now managing the burden of student loans. Renown Health is currently hiring registered nurses and other positions at https://careers.renown.org/ As a not-for-profit health system, Renown relies heavily on community funding. To donate to the Renown Health Foundation and nursing education, please call 775-982-5545 or email foundation@renown.org. About Renown Health Renown Health is the region’s largest, locally governed, not-for-profit integrated healthcare network serving Nevada, Lake Tahoe and northeast California. With a diverse workforce of more than 7,000 employees, Renown has fostered a longstanding culture of excellence, determination and innovation. The organization comprises a trauma center, two acute care hospitals, a children’s hospital, a rehabilitation hospital, a medical group and urgent care network, and the region’s largest, locally owned not-for-profit insurance company, Hometown Health. Renown is currently enrolling participants in the world’s largest community-based genetic population health study, the Healthy Nevada Project®. For more information, visit renown.org.
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Department Spotlight: Surgical Preadmission
Heading into surgery of any kind can bring along feelings of intimidation. With a best-in-class surgery team at Renown Health, patients rest assured that they are in the most capable hands for their entire procedure from start to finish – and while the physical preparation is vital, mental and emotional preparation is equally as important to ensure each patient has a smooth and comfortable experience. The Surgical Preadmission department (a.k.a. “preadmit”) at Renown Regional Medical Center and Renown South Meadows Medical Center is a dynamic and compassionate group of nurses, case managers, chart managers and more who are dedicated to guiding each patient through the surgical process. With extensive knowledge and expertise under their belt, the teams are equipped to make a genuine difference in the health and well-being of all patients, for all surgeries, at all times of the year. Surgery Starting Ground The Surgical Preadmission teams are crucial aspects in the successful outcome of every surgical procedure. Comprised of skilled healthcare professionals, this department is dedicated to providing comprehensive support and care before heading into the pre-operating room. “Our job is to prepare every patient for surgery, make sure all their pre-surgery testing is done, ensure they understand their fasting and medication instructions, have had their questions answered, have a ride home and know what to expect during surgery and after so their recovery can go smoothly and without complications,” said Debra Bennett, RN, Supervisor of Surgical Preadmission at Renown Regional. “Each patient is unique, so each experience is different.” Our preadmit nurses are the masters of communication, directing thorough assessments – including medications, tests and clearances – and addressing any questions or concerns patients may have, never missing the opportunity to inform them of exactly what they will expect in surgery. “I do a complete history on every patient while giving them detailed pre-operating instructions and helping them answer any questions to the best of my ability,” said Nancy Hilts, Surgical Preadmission RN at Renown Regional. “I am proud to be able to help allay their fears and concerns using my 30 years of pre-op experience. I offer an avenue for them to feel comfortable opening up to me.” “We always tell patients that they have great surgeons and a fantastic team that will be watching over them and taking care of them every step of the way,” added Jon Capallupo, Surgical Preadmission RN at Renown South Meadows. “We also give them plenty of educational handouts and video content, in addition to verbal instruction, to ensure they are as prepared as possible.” The nurses then pass the reigns onto the chart managers, who prepare the charts for surgery and ensure all documentation is up-to-date before sending them to the pre-operative team. The expert surgical case managers also step in to prepare a thorough discharge plan, along with reviewing pre-operation orders for status, consent, codes and more. The team does several of these initial visits virtually, and they are looking forward to soon phasing all preadmit case manager preliminary visits into a virtual model. From assisting the pre-op and post-anesthesia care unit (PACU) teams with discharge planning concerns to helping on the outpatient side with anything from oxygen equipment and catheters to transportation issues and those experiencing homelessness, our pre-admit case managers are always up to the challenge. "We are true patient advocates, alleviating concerns and fears along the way,” said Mary Carl, RN, Case Manager at Renown Regional. “Just to name a few things we do on a daily basis, we see our total joint and non-weight bearing patients during their preadmission appointment, so they are aware of the medical equipment they need and if it is covered by insurance; provide education for Aspira catheters and gastrostomy tubes; advocate to ensure tube feeding and dressing changes are set up for hospice and home health patients; and escalate concerns of patient safety to ensure a safe discharge.” In the midst of it all, there is never a dull moment in the preadmit teams. At Renown Regional alone, the preadmit professionals see more than 1,600 patients a month – and each one has a hyper-personalized experience with their very own preadmit team. “Many times, we are the first impression a patient has on our organization; after all, we touch more than 97 percent of patients that are scheduled for surgery, cardiac catheterization lab procedures or interventional radiology,” said Amy Schler, Surgical Preadmission RN at Renown Regional. “We also collaborate with many other departments in the hospital as well, from surgeons and anesthesiologists to case managers and nurse navigators. Our work in preadmit impacts the entire surgical process.” Holding a diverse array of experiences, our preadmit department plays an integral role in our commitment to providing the highest quality of care to every patient. Knowledge is Power Heading into surgery feeling fearful and worried is normal for any patient. However, how would you feel knowing that each individual member on your preadmit team has, on average, 23-25 years of experience in the field? This is the reality for our Surgical Preadmission department – and they put that vast knowledge to great use to bring a sense of calm to patients. “Our team members have worked in various departments within our organization, and they bring a wealth of knowledge that we share with each other, and most importantly, with our patients,” said Amy Schler, RN. “If you have hundreds of years of nursing experience, you can speak not only as a nurse but also as a patient. It allows you to give a more personal perspective on what patients can expect in their recovery. Being able to assess their emotions and provide feedback to our pre-op and PACU teams help the patient have a better experience.” “Many of our nurses have close to 40 years of experience each, and they have an extremely large knowledge base since we see patients from newborn to geriatric and from easy procedures to complex surgeries,” added Debra Bennett, RN. “Another great aspect of our team is the varied nursing backgrounds we all hold – surgery, pre- and post-op, labor and delivery, pediatric intensive care, cardiology, gastroenterology, urology, cardiac cath lab, home health and everything in between. Communication between departments is so important!” All members in this department, regardless of which clinical area they came from, surgical or non-surgical, can easily translate their skills into the work they do in preadmit – and they only continue to grow. “As a surgical preadmission nurse, I have used my years of experience as a nurse in surgical services,” said Terri Delatorre, Surgical Preadmission RN at Renown Regional. “I started as a floor nurse with orthopedics for 12 years, and then I worked with the PACU for 11 years. This has helped me give great understanding and care to our surgical patients.” “Because we have staff with such a vast knowledge base, we can rely on our years of working within our organization to help alleviate fears that the patient may have,” added Amy Schler, RN. We can prepare them for what to expect in pre-op and PACU and educate them on what to expect post-op, including any barriers they may face. For example, mastectomy patients may not realize they will not be able to raise their arms for 7-10 days post-op, and total knee patients have to navigate stairs and housing access. Helping patients think about barriers at home that they may not have thought about helps them prepare prior to surgery, enhances their healing and provides a better surgical experience.” The preadmit team works closely with our best-in-class surgeons and anesthesiologists, continuing to grow their expertise along the way while learning alongside our talented providers. For instance, when it comes to our Renown South Meadows preadmit department, anesthesiologist Nariman Rahimzadeh, MD provides excellent guidance for the entire team on state-of-the-art anesthesiology practices. “I am very proud of the work we do with Dr. Rahimzadeh,” said Lisa Closson, Surgical Preadmission RN at Renown South Meadows. “Together, we ensure patients are safe for both surgery and anesthesia.” Despite the challenges that come their way – whether it be changes to process and workflow to navigating support for patients after they leave the surgery floor – the preadmit team cleverly uses their collective wealth of knowledge to bring hope and comfort to all patients. “Our nurses are such warm, caring and compassionate humans that do their best to ease any fears and anxieties patients may have,” said Debra Bennett, RN. The Pride of Preadmission The pride of our preadmit team lies in their ability to make a positive impact on all patients they serve. To them, their work is not just a job – it's a calling. And they do it all while working together to elevate their team and performance. “Our team is most proud of the quality of care we provide to our patients and our abilities to troubleshoot difficult situations to ensure they have a great surgical experience here at Renown,” said Mary Carl, RN. The entire department supports each other by working collaboratively and relying on each other’s expertise to provide the best possible care for patients. They understand that their success as a team depends on their abilities to support and help each other. “Our team is awesome here at South Meadows,” said Jon Capallupo, RN. “We can turn to each other for support, and we all work very well with each other. I am glad to be a part of this team.” “I am proud of how well all of us in preadmit works with each other every day,” added Lisa Closson, RN. “We try to make patients feel comfortable from the moment they arrive to the time they leave the department.” The pride that our preadmit team expends goes beyond their departmental limits – these team members are also trusted teachers. They work closely with cancer nurse navigators to teach weekly classes for patients who have been newly diagnosed with breast cancer, coupled with lymphedema prevention and education classes. The team also encourages participation in Renown’s free smoking cessation programs to help their patients learn the risks and benefits of quitting smoking. When not serving patients or teaching classes, you can find many of these team members taking charge of multidisciplinary committees within our health system, including breast leadership, gastroenterology leadership, shared governance, infection control and recruitment and retention. On top of it all, this team certainly knows how to celebrate, with several of their members being a part of their own department-wide Celebration Committee, where they gather for retirement parties, baby showers and team get-togethers. Always active and never passing up a challenge, our preadmit department are shining examples of Renown’s Culture Commitments, especially Caring and Collaboration, and the pride in the vital work they do every day is limitless. “I am so happy my position in preadmit opened up for me at a time when I was really feeling challenged in my career,” said Nancy Hilts, RN. “The team that we have here is amazing. I am so grateful and thankful every day for the opportunity. It is an amazing place to work!”
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Department Spotlight: Patient Access
Health systems across the country recently celebrated Patient Access Week from April 2-8. Join us in recognizing our Patient Access team at Renown! Fighting the Good Fight starts the moment a patient steps onto the grounds of our health system. When patients visit Renown on their healthcare journey, they look to the experts to not only help them navigate through the complexities of the process but also ensure their experience with us starts off on the right foot. Renown Health’s Patient Access Representatives (also referred to as “PARs”) are the faces of this entire process. As the key links between patients, providers and insurers, they strive to create a welcoming and respectful environment for everyone. PARs are committed to providing all of Renown’s patients access to the quality care when needed. After all, it’s in their name! A Friendly Face PARs are the front faces of almost all clinical areas at Renown. As the starting point for much of the patient experience, the day-in-the-life of PARs can vary. Checking patients in and out, getting demographic information, verifying insurance, answering phone calls, fostering communication between patients and their care teams, scheduling patients for follow-ups, explaining financial responsibilities and our financial aid programs, creating an overall positive experience and environment, the list goes on – but they all remain united under one goal: setting patients off on the right foot as they access care through our health system. “Each day, PARs are met with new patients who are seeking solutions to different concerns,” said Macy Betts, PAR for Renown Women’s Health. “We are the front doors to this department. We are not just checking patients in and out; we are the first step to the patients receiving the care they deserve.” “We take pride in our work,” added Tanya Quintanilla, Shari Longley and Nancy Arroyo Garcia, PARs for Renown Pediatrics. “Usually, we are the first point of contact within Renown, so we don’t take our role lightly. For example, when we see a newborn, we must ensure the registration has been verified, which consists of patient demographics, patient preferences and insurance verification. We need to be consistent and thorough because what we do affects every point of contact a patient may have within Renown.” “As my team’s senior PAR, my day begins with gathering the outpatient therapy work queue numbers and assigning the team to work them,” added Logan Johnson, Senior PAR in Pre-Registration at Renown. “Our goal is to contact and schedule patients for physical, occupational and/or speech therapy as soon as possible so that they have the maximum benefit and can get back to a normal life as quickly as possible. Our encounters can make or break the entire experience.” PARs never underestimate the power of good communication and compassion. Even during the busiest of times, our PARs work diligently to ensure all patients and their care teams fully understand the administrative side of whichever part of their journey they are about to embark on, lending a helping hand and a smile. “Whether you’re communicating with patients, leaders or coworkers, communication is key,” said Jonathan Figueroa, PAR for the Renown Institute for Heart & Vascular Health (IHVH). “We try and make sure that we do everything possible to make their visit go as smoothly as possible.” “Communication makes the world go round,” added Keith Madrona, Sherry Riley, Erika Rios and Andie Kilpatrick, PARs at Renown Urgent Care – Ryland. “Having a friendly attitude and demeanor is very important. “The PARs in Labor & Delivery do so much more than just registering patients – from escorting expectant parents to their rooms, welcoming newborn babies, processing pre-estimates and more – and the patience and excellent communication I receive from other teams is what keeps me going,” added Nanci Barash-Vietti, PAR for Renown Labor & Delivery (L&D). “This is critical to the success and effectiveness of the PARs in our department.” Shift changes for PARs mimic other teams at Renown, leveraging technology and both written and spoken communication to ensure the next shift begins successfully. "When I come in, the night shift will give me a report on what is going on and what the schedule looks like during the day; then I log in to my computer and get everything that I will need for that day up on the screen,” said Allie Boracchia, PAR for Renown L&D. “Usually around this time we have a 7-8 a.m. induction scheduled for the first patient, so I will grab the pre-made packet that the night shift put together, the unit clerk will call the nurse to get a room number, and I take the patient to the room and have them sign all the forms. After the patient has the baby, then we admit them and finish registration. This is continuous all day long.” Our PARs all agree that regardless of the setting, whether it be emergent or routine, every patient is looking for that advocate from the moment they enter through our doors. “Being friendly, patient and understanding is a must,” said Sheryl Lundgren, PAR for the William N. Pennington Institute for Cancer. “It is so nice being able to brighten the days of patients who are living with a cancer diagnosis.” “In the urgent care setting, a lot of the patients we see are not feeling their best, so it is important that we show them we care and are here to help make check in go smoothly,” added Sam Deithrich, PAR at the Renown Urgent Care – Los Altos. “Patients are relieved that they are speaking to a real person that will help set up appointments,” added Rick Jordan and Celeste Landry, PARs in Lab Services at Renown South Meadows. PARs embrace lifelong learning at Renown, especially as their roles differ day-to-day. They are always ready to jump in and assist on tasks that might be new for them, growing their skills on the job and never hesitating to say, “How can I help?” “As a PAR, you are always learning new things, even when it seems like you know just about everything,” said Liz Cardenas-Ramos, PAR for Renown Endocrinology. “It’s been such a positive experience.” “Giving yourself grace to learn and grow in Patient Access is the key,” said Maggie Savoie, PAR for Renown Primary Care – Fernley. “I find myself learning every day at Renown, and if you’re learning, you’re growing. Being able to take a breath and say, ‘this is a learning opportunity for me, and tomorrow I will be better a better PAR because I’ve gained this knowledge’ is an amazing way to stay positive in the position.” “In L&D, we are all multi-tasking, and every day I am learning something new about my department and patients, as well as how to excel in my position,” added Nanci Barash-Vietti. Renown PARs are the front lines to health care access, and they wear that badge with pride. Jeanette Flores, PAR in the Emergency Department at Renown South Meadows, sums up the role of Patient Access well: “Talk about first impressions!” “I am proud of our team and the excellent care we give our patients,” said Dawn Linker, PAR for the Renown IHVH. “We want them to have a good experience.” Impactful Accomplishments The role of our Patient Access team members goes beyond the desk. A patient’s healthcare journey begins, and sometimes even ends, with the helping hands of our PARs, leaving a lasting positive impression of Renown. "Our interactions with the patients make a difference before they see the provider, so we always demonstrate a welcoming and helpful atmosphere for the patients to feel like their needs are being met,” said Mary Dettling, PAR for Renown Endocrinology. “I love seeing the difference we make in peoples’ lives,” added Shannon Leone, PAR for the Stacie Mathewson Behavioral Health & Addiction Institute. “We can get patients at their toughest and worst times. Watching them overcome their fears, traumas and addictions has been very rewarding.” Our PARs don’t just make goals for themselves – time and time again, they surpass them, all in the name of patient experience and excellence. “We have not only met our monthly point-of-sale scores, but we also have exceeded our stretch goal for the last eight months and our scores have been in the 50th percentile or higher,” said Jeanette Flores. “Along with being the top point-of-sale collectors, we have also been known to be some of the sweetest and most helpful staff at South Meadows,” said Katie Morrill, PAR in the Emergency Department at Renown South Meadows. As their teams grow, so does their impact on our patients. PARs are dedicated to providing the best customer service possible, and with their expanding teams, that service goes even further, even throughout the pandemic. “A year ago, we only had one PAR; now, we have a full and amazing team,” said Alex Bucholz, PAR for Renown Advanced Wound Care. “We have come so far in a short amount of time.” "During the pandemic, we have maintained a core group of individuals who come in every day and help keep this office and all its parts moving smoothly,” added Shannon Leone. “We have maintained a full patient load the last three years and never had to close our office for any reason. We have even had the opportunity to start our Medicated Assisted Treatment and Transcranial Magnetic Stimulation programs.” "We successfully operated and maintained our pediatric COVID clinic, which is the only one within our five clinics,” added Tanya Quintanilla, Shari Longley and Nancy Arroyo Garcia. “We feel proud knowing our tiny humans are protected with the COVID vaccine.” Like many other teams at Renown, our PARs are masters at teamwork. Despite any obstacles that may happen along the way, they are always there for each other to ensure every patient gets the care and attention they deserve. “We call ourselves the ‘A-Team’ here in Pulmonary,” said Shannon Birnberg, PAR for Renown Pulmonary & Sleep Medicine. “We have persevered through changes, additions and departures. We are most proud of bringing different personalities to the team and being super strong and effective.” “I have noticed the team always steps up whenever needed,” added Brittany Hughes, PAR for the Renown IHVH. “Everyone has a great attitude and is very positive!” “While our team is fairly new, we are growing together, learning our strengths and weaknesses and always pushing for stronger unity,” added Angel Freer, PAR in the Emergency Department at Renown Regional. When our PARs find ways to simplify a process or make a workflow run more efficiently, they don’t waste any time in making that happen. They take any opportunity to enhance patient experience. “Our team came up with a solution on how to get patients registered faster,” said Jess Castillo-Marquez, PAR in Lab Services at Renown Regional. “We came up with modalities which assign each PAR their own procedure in which they will be registering for during their scheduled shift. It has been a great success, helping our productivity and keeping our patients satisfied with our service.” “We are proud of our successful implementation of our new therapy workflow,” added Logan Johnson. “Patients are now waiting much less to be contacted about their care.” Our PARs know that teamwork makes the dream work, and their commitment to the patients they serve – and the goals they continue to blow out of the water – continue to inspire them daily. “You are only as strong as your team,” said Aundie Yonker, PAR in the Emergency Department at Renown Regional.