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Department Spotlight: Urgent Care
We’ve all experienced a pesky health issue at one time or another that, while not an emergency, is annoying nonetheless. Whether it be a respiratory illness like the flu, a cold or a minor injury such as a cut or a sprain, you have likely felt the need to get seen promptly to start feeling better as soon as possible. So, where do you go? What care team can you turn to? Answer: Renown Urgent Care. This dynamic department of doctors, physician assistants, nurse practitioners, medical assistants, radiology technologists, practice site leaders, patient access representatives and more sees patients every day of the year both in-person and via telehealth for a diverse list of acute health conditions. For patients who need quick yet non-emergent care, the ease and convenience of walking into a practice just a short distance away is a result of our talented team at our Reno, Sparks, Carson City, Fernley and Fallon Urgent Care locations. Immediate Care for Immediate Needs We can all agree that virtually no one enjoys being sick. When you walk into a Renown Urgent Care location (or log onto a telehealth visit), you are there for one reason: to get well. Your entire care team shares that exact same goal, from start to finish. First, you walk into one of our ten Urgent Care locations and are quickly greeted by our friendly patient access representatives, otherwise known as PARs. “As a PAR, we greet our patients at the front and welcome them into the clinic,” said Gillian Kitchell, Patient Access Representative Lead at Renown Urgent Care – Ryland. “We make sure we communicate their symptoms effectively and privately, and we have financial conversations with them as well. Most importantly, we implement compassion and kindness in our conversations to ensure patients feel at ease when they are in our care.” “My role in urgent care is being the first face patients encounter when they walk in the facility,” added Denise Mosqueira, Patient Access Representative at Renown Urgent Care – Fernley. “We check in patients, print out doctor’s notes and handle the clerical side. We collect copays and payments for visits and create estimates for those who do not have active insurance or are choosing to opt out of their insurance for the visit.” “From the moment a patient walks in the door, I try to make them feel comfortable and cared for, regardless of if they are age 2 or 102,” added Elizabeth Kienas, Patient Access Representative at Renown Urgent Care – Damonte Ranch. “A greeting and a smile with accurate demographic and intake allowing patients to get quick healthcare is the full circle goal. We want to get them back home and resting.” Once you’re checked in and called back into the exam area, a medical assistant will guide you through checking your vitals and getting more information about the health issue you’re experiencing. “As a Medical Assistant, my day is spent rooming patients, running patient tests (swabs), assisting providers with procedures and providing excellent patient care,” said Aleassa Roberts, Certified Medical Assistant at Renown Urgent Care – Fernley. “We also scan documents into patient charts, record patient results, schedule imaging appointments and provide wound care. Most days we also perform drug screenings, EKGs and various other smaller duties throughout the day. We provide immediate first aid for emergency patients and have a working relationship with our local EMS providers. Medical Assistants wear lots of hats in Urgent Care!” “In Urgent Care, every day is different; in one day, we will see a variety of patients with all different symptoms,” added Chrystal Hartley, Certified Medical Assistant at Renown Urgent Care – Los Altos. “We are always busy running tests, sending out orders, drawing blood and helping assist with lacerations and procedures. Urgent care is fast paced.” “My day is filled with rooming patients, testing them for illness and helping providers in any way I can,” added Erin Del Porto, Certified Medical Assistant at Renown Urgent Care – Fernley. “Every day can be a little different; it just depends on the day and the patient load. Before patients arrive, a normal day starts with setting up the clinic if it hasn’t been done yet, including checking the temperatures log, unlocking doors and getting the room ready. After that, I go about my duties with checking tests and supplies; then, I huddle with the team before the day starts.” Soon after, your provider will come in and examine you, focusing on your specific concern and giving you laser-focused attention. Their goal is the same as yours: to get you feeling better as quickly as possible. Like any other routine provider’s visit, they will give you the best possible plan of care for your health issue, which may include rest, medications, tests or imaging. And you’ll have peace of mind knowing that the provider caring for you loves and thrives in their role at Renown Urgent Care. “I love working in Urgent Care because we get to provide care for patients that don’t need emergent care but also can’t get in to see their primary care provider,” said Sarah Gentile, APRN, Nurse Practitioner for Renown Urgent Care. “We have the BEST team – and sometimes we even get snacks.” If you end up needing to get imaging done, such as X-rays, our radiology technologists then step in to provide those diagnostic services. “When I get here, I do warm-ups on the X-ray equipment and ensure everything is working properly,” said Steph Hawley, Outpatient Radiology Technologist at Renown Urgent Care – Fernley. “I keep an eye on the Urgent Care patient list and take a guess on which patients will likely need imaging. I also keep an eye on walk-in patients for imaging as well as orders from our primary care office. I wait for imaging orders to be put in, and then I begin the exam on the computer and go set up the room for whatever the exam may be. I will go get the patient from their room and take them to X-ray to complete the exam. Sometimes exams aren't easy or there are obstacles. I roll with whatever happens. I am a big fan of getting the exams done as quickly as possible while still getting quality imaging. I try and keep an eye on the rooms to see if maybe they need to be cleaned for new patients. Our medical assistants are always busy, so sometimes just a little bit could help them out. I also like to fix technical things around here when they are broken, such as computers and printers. I like to work with everyone to get patient care moving.” “I am the radiology technologist for our Urgent Care on USA Parkway, so I take those X-rays when patients need them,” added Patricia Slupski, Outpatient Radiology Technologist for Renown Urgent Care – USA Parkway. “When I’m not busy doing my main role, I assist the patient access representatives in any way I can, from checking in patients, scheduling Occupational Health appointments, answering phone calls and sending out workers compensation paperwork to the employers.” Overseeing it all and helping make the magic happen are the Practice Site Leaders. Under their leadership, each Urgent Care location runs like a well-oiled machine. “I lead the team and help them in different areas that are needed,” said Rachel Hayes, Practice Site Leader for Renown Urgent Care – Damonte Ranch. “I make sure I deliver them with the most up to date information from our other departments and make sure they have all the tools they need to succeed. I support them and listen to them and make sure that everything runs smoothly.” As you can see, each member of the Urgent Care team has an important role to play during your entire visit. They are all here to Fight the Good Fight with you as you continue on your road to recovery.
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Where There is Smoke; There May Be More Headaches, Nausea and Coughing
Renown Urgent Care team prepares you to stay safe this season and is available seven days a week at 11 locations across northern Nevada Millions of people across the West live in areas where air pollution can cause serious health problems. Local air quality can affect our daily lives. Like the weather, it can change from day to day. The Northern Sierra Air Quality Management District issued an Air Quality Health Advisory for Plumas County, to notify the public of the possibility of poor air quality conditions resulting from the Beckwourth Complex Fire in addition to other wildfires in northern California. In addition, there is the potential for wind shifts to carry smoke to other parts of Plumas County from the Beckwourth and several other regional wildfires. Air quality is expected to vary greatly depending on fire behavior and weather conditions, with smoke settling in low areas at night and in the early mornings as long as these fires are active. The advisory mentions, “Exposure to elevated PM2.5 (fine particulate matter in smoke) concentrations can result in eye and throat irritation, headaches, nausea, shortness of breath, congestion, coughing, impaired lung function and chest pain, especially among sensitive individuals such as the elderly, children, people with asthma, people with heart or lung conditions, pregnant women and anyone who is exercising or working hard outdoors.” Kouros Farro, MD, a physician with Renown Urgent Care advises that there are people who are more likely to be affected when fine particle pollution reaches an unhealthy level. People who have asthma or other breathing conditions like chronic obstructive pulmonary disease (COPD). People who have heart disease or high blood pressure. Children and older adults. People of all ages who are doing extended or heavy, physical activity like playing sports or working outdoors. “Everyone should take precautions when the air quality is unhealthy. Air pollution can aggravate heart and cardiovascular disease as well as lung diseases like asthma and COPD. When the air quality is unhealthy, people with these conditions may experience symptoms like chest pain, shortness of breath, wheezing, coughing, or fatigue. If you are experiencing any of these symptoms, use your inhalers as directed and contact your health care provider,” says Dr. Farro, who is board certified in family medicine and practices at Renown Urgent Care at 975 Ryland St in Reno. “If you do not have a health care provider, know we have a Renown Urgent Care office on almost every corner, with providers ready to see you.” Dr. Farro advises the following: Take it easy and listen to your body. Limit, change, or postpone your physical activity level. If possible, stay away from local sources of air pollution like busy roads and wood fires. If you have asthma or other breathing conditions like COPD make sure you have your relief/rescue inhaler with you. People with asthma should review and follow guidance in their written asthma action plan. Make an appointment to see your health provider to be sure you have an asthma action plan. “Even just one hour of smoke exposure can affect our lungs and hearts, and these consequences can reach people far beyond the direct area endangered by the fire. Children, older adults, pregnant women, people with preexisting cardiopulmonary disease, communities of color, economically disadvantaged communities, and people with preexisting chronic health conditions like asthma, diabetes, and obesity are all especially vulnerable to the air pollution that wildfires cause," says Dr. David Lemak, Division Chief of Urgent Care at Renown. Renown Urgent Care provides treatment for a wide range of minor injuries, illnesses and medical concerns that are urgent but not life-threatening, that require same-day medical attention and avoid the long wait times and high prices of the emergency room at 11 convenient sites, including Reno, Sparks, Carson City, USA Parkway, Fallon and Fernley. You can walk-in or book ahead online. You can get the latest fire and smoke information at the Washoe County Health District’s Be Smoke Smart webpage. It includes information about air pollution levels and how to protect yourself from the smoke. An on-line subscription page allows you to sign up for EnviroFlash, notifying you about air quality. About Renown Health Renown Health is a locally governed, not-for-profit integrated healthcare network serving northern Nevada, Lake Tahoe and northeast California. Renown is one of the region’s largest private employers with a workforce of more than 7,000. It comprises three acute care hospitals, a rehabilitation hospital, the area’s most comprehensive medical group and urgent care network, and the region’s largest and only locally owned not-for-profit insurance company, Hometown Health. Renown has a long tradition and commitment to continually improve the care and the health of our community. For more information, visit renown.org.
Read More About Where There is Smoke; There May Be More Headaches, Nausea and Coughing
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Wildfire Smoke More Dangerous Than Other Air Pollution for People With Asthma
Stage 2 Air Quality Index and alarming research studies from DRI, Renown Health and the Washoe County Health District leads to public health advisory- seek care if needed For people who suffer from asthma, wildfire smoke is more hazardous than other types of air pollution, according to a study from the Desert Research Institute (DRI), the Renown Institute for Health Innovation (Renown IHI) and the Washoe County Health District (WCHD). The study published in the journal Environmental Health examined associations between airborne particulate matter (PM) from sources such as wildfire, transportation and industry, and medical visits for asthma at Renown Health’s emergency departments and urgent care centers in Reno, Nev. during the six-year period from 2013-2018. In places like Reno, where wildfire events occur regularly during parts of the year and are expected to become more frequent in the future, an accurate understanding of the impacts of wildfire smoke on population health is critical. We have an exceptional process in place through our urgent care sites, Renown Medical Group offices and hospital emergency departments to screen, diagnose and treat members of our community who come to us for care related to asthma, chronic obstructive pulmonary disease (COPD), chronic bronchitis, emphysema, and other upper respiratory diseases that may be exacerbated by wildfire smoke. At the same time, we continue to develop and refine, in real-time, the data that supports our predictive analytic models. We are using every tool and resource-including scientific data and clinical reporting, to ensure that we are meeting both the health and healthcare needs of the people we serve. In the study, researchers found that air quality in the Reno area was affected by wildfire smoke on a total of 188 days during the study period. A total of 18,836 asthma-related emergency room and urgent care visits occurred over the same five-year period of time, indicating that the influences of wildfire smoke and other types of air pollution on this medical condition are important to understand. The Washoe County Health District – Air Quality Management Division (AQMD) has issued a Stage 2 Air Pollution Warning due to smoke from area wildfires. Air quality in the Reno-Sparks area is now “Very Unhealthy” with an Air Quality Index of 247. The Stage 2 warning means that all residents should stay indoors and reduce activity levels due to the susceptibility of increased health risks. To see current air quality in Reno-Sparks, click here. Brion Hill, MD who practices at the Renown Urgent Care - Los Altos location warns, “This is an important health advisory, exposure to elevated PM2.5 (fine particulate matter in smoke) concentrations can result in eye and throat irritation, headaches, nausea, shortness of breath, congestion, coughing, impaired lung function and chest pain. Everyone should take precautions when the air quality is unhealthy. Air pollution can aggravate heart and cardiovascular disease as well as lung diseases like asthma and COPD. When the air quality is unhealthy, people with these conditions may experience symptoms like chest pain, shortness of breath, wheezing, coughing, or fatigue. If you are experiencing any of these symptoms, use your inhalers as directed and contact your health care provider,” says Dr. Hill. “If you do not have a health care provider, we have 11 conveniently located Renown Urgent Care offices with providers ready to see you 7 days a week." Dr. Joseph Grzymski, a research professor at Desert Research Institute, a corresponding author on the study and Chief Scientific Officer, Renown Health, says, “This air is very bad for your health. Given today’s Air Quality Index in Reno, being outside and breathing this air for a day equals about smoking half a package of cigarettes.” Additional Information: The full text of the article “Particulate matter and emergency visits for asthma: a time-series study of their association in the presence and absence of wildfire smoke in Reno, Nevada, 2013–2018,” is available from Environmental Health: https://ehjournal.biomedcentral.com/articles/10.1186/s12940-020-00646-2 To learn more about the Renown Institute for Health Innovation, please visit: https://www.dri.edu/renown-ihi/ Renown Urgent Care provides treatment for a wide range of minor injuries, illnesses and medical concerns that are urgent but not life-threatening, that require same-day medical attention and avoid the long wait times and high prices of the emergency room at 13 convenient sites, including Reno, Sparks, Carson City, USA Parkway, Fallon and Fernley. You can walk-in or book ahead online. The Washoe County Health District offers online health information on its Be Smoke Smart website, including fire information, daily air quality information, fire and smoke maps and how to protect yourself. About the Desert Research Institute The Desert Research Institute (DRI) is a recognized world leader in basic and applied interdisciplinary research. Committed to scientific excellence and integrity, DRI faculty, students, and staff have developed scientific knowledge and innovative technologies in research projects around the globe. Since 1959, DRI’s research has advanced scientific knowledge, supported Nevada’s diversifying economy, provided science-based educational opportunities, and informed policymakers, business leaders, and community members. With campuses in Reno and Las Vegas, DRI serves as the non-profit research arm of the Nevada System of Higher Education. For more information, visit www.dri.edu. About Renown Health Renown Health is a locally governed, not-for-profit integrated healthcare network serving northern Nevada, Lake Tahoe and northeast California. Renown is one of the region’s largest private employers with a workforce of more than 7,000. It comprises three acute care hospitals, a rehabilitation hospital, the area’s most comprehensive medical group and urgent care network, and the region’s largest and only locally owned not-for-profit insurance company, Hometown Health. Renown has a long tradition and commitment to improve the care and the health of our community. For more information, visit renown.org.
Read More About Wildfire Smoke More Dangerous Than Other Air Pollution for People With Asthma
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Got a Cough, Runny Nose, Sore Throat and Fever? It Might Be RSV Virus
Renown Urgent Care team prepares you to stay alert and safe this season and is available for medical assistance, 7 days a week at 11 locations across northern Nevada. In June, staffers at the Centers for Disease Control and Prevention sent a Health Advisory requesting that clinicians and caregivers watch for the respiratory syncytial virus, usually known as RSV, an infection that puts thousands of toddlers and senior citizens in the hospital each year with pneumonia and deep lung inflammation. According to the CDC, RSV results in roughly 58,000 hospitalizations and 100 to 500 deaths each year among children under five as well as 177,000 hospitalizations and 14,000 deaths among adults 65 and above. RSV was cropping up in 13 southern and southeastern states, the agency warned, and clinicians should test for the virus if kids showed up sneezing, wheezing, or with poor appetites and inflamed throats. Usually a winter infection, RSV is usually gone by June. Instead, this year, it is spreading—and has since continued to spread across the country, and to northern Nevada. “We know that many of the good hygiene habits we developed to defend against COVID-19 disrupted the viral landscape over the past 16 months, suppressing infections from almost every pathogen. Now RSV’s out-of-season return tells us that we need to continue to be on the alert,” says Robert Thole, MD, a physician with Renown Urgent Care. “We are surprised to be seeing so many kids with RSV right now.” “We ask parents and caregivers to keep a watchful eye out for a respiratory syncytial virus (RSV) infection. Symptoms are usually mild and resemble those of the common cold. RSV infection sometimes leads to bronchiolitis, pneumonia, or both. Symptoms of these complications include; difficulty breathing; wheezing; coughing that is getting worse; lethargy, increased tiredness, decreased interest in surroundings, or loss of interest in food,” explains Dr. Thole, who is board certified in family medicine. Catching and spreading the virus People with RSV infection may spread the virus through their secretions (saliva or mucus) when they cough, sneeze, or talk. You can catch the virus by: Touching an object or surface contaminated with the virus and then touching your nose, eyes, or mouth without first washing your hands. The virus can survive for more than 6 hours on countertops and other hard surfaces, such as doorknobs, and for 30 minutes on hands, clothing, or tissue. Close contact. If an infected person coughs or sneezes near you, you could breathe in RSV that is in his or her saliva or mucus. The virus spreads easily in crowded settings, such as childcare facilities, preschools, and nursing homes. Children attending school often spread the virus to their parents and siblings. The incubation period—the time from exposure to RSV until you have symptoms—ranges from two to 8 days but usually is 4 to 6 days. People are most likely to spread the virus within the first several days after symptoms of RSV infection begin and remain contagious for up to 8 days. Babies and young children may spread the virus for at least 3 to 4 weeks. Most children and adults feel better after a week or two. Treatment For an otherwise healthy child who has symptoms of an upper respiratory infection, such as a cough or runny nose, home treatment usually is all that is needed. It is important to watch for signs of complications, such as dehydration. Watchful waiting may not be a good choice when your child with an upper respiratory infection has an increased risk for complications. Watch your child closely if there are symptoms of an upper respiratory infection. If symptoms get worse or new symptoms develop, see a doctor right away. There is no vaccine and few specific treatments aside from supportive care, such as administering pain relievers and fluids. In the most severe cases, some children or adults might need additional oxygen. Not just in kids, older adults at risk Dr. Thole explains, “RSC is not only seen in children. Adults older than 65 have an increased risk of complications following infection with RSV. Pneumonia is a particular risk, especially if other health problems exist, such as chronic obstructive pulmonary disease (COPD) or heart failure. It may take older adults longer to recover from RSV infection and its complications than people in other age groups.” Call 911 or other emergency services immediately if: Your child has severe trouble breathing. Your child's breathing has stopped. Start rescue breathing. Call your doctor now if your baby or child has moderate trouble breathing. Call a doctor if your child: Breathes slightly faster than normal and seems to be getting worse. Most healthy children breathe less than 40 times a minute. Has cold symptoms that become severe. Has shallow coughing, which continues throughout the day and night. Has a poor appetite or is being less active than usual. Has any trouble breathing. Hospitalization Doctors sometimes give a monoclonal antibody treatment to high-risk babies throughout the respiratory season to prevent them from catching the virus or developing a severe infection. Some hospitals have started to increase use of the prophylaxis in response to the recent uptick in RSV cases. “Those kids were being protected,” said Kristina Deeter, MD who was quoted in a July 1st Wall St. Journal article on this topic. Dr. Deeter is a pediatric intensivist and medical director at Renown Children’s Hospital Pediatric Intensive Care and Hospitalist Medicine. Dr. Deeter, who also oversees Pediatrix Medical Group’s critical-care team in dozens of pediatric intensive care units across the country, said hospitals are also considering taking additional precautions in the neonatal intensive-care unit similar to some wintertime protocols. At Renown Children’s Hospital, there were no children hospitalized with RSV throughout the winter season, Dr. Deeter said, when there are normally hundreds of cases in our county- many of which do not need to be hospitalized.” A total of 31 cases have been reported in Washoe County, Nev., since April, and 26 of those occurred within the past three weeks. Preventing infection To prevent infection, or at least to mitigate them, wear masks, stay home when sick, and washing hands could make a difference in how the next viral season unfolds. For more information on RSV, visit renown.org. Renown Urgent Care Renown Urgent Care is available for medical assistance, 7 days a week at 11 locations across northern Nevada providing treatment for a wide range of minor injuries, illnesses and medical concerns that are urgent but not life-threatening. If you require same-day medical attention, you can avoid the long wait times and high prices of the emergency room at 13 convenient sites, including Reno, Sparks, Carson City, USA Parkway, Fallon and Fernley. You can walk-in or book ahead online. About Renown Health Renown Health is a locally governed, not-for-profit integrated healthcare network serving northern Nevada, Lake Tahoe and northeast California. Renown is one of the region’s largest private employers with a workforce of more than 7,000. It comprises three acute care hospitals, a rehabilitation hospital, the area’s most comprehensive medical group and urgent care network, and the region’s largest and only locally owned not-for-profit insurance company, Hometown Health. Renown has a long tradition and commitment to improve the care and the health of our community. For more information, visit renown.org.
Read More About Got a Cough, Runny Nose, Sore Throat and Fever? It Might Be RSV Virus