Transplant Nurse Navigator

To develop, coordinate and become subject matter expert on components of the Transplant Focused Quality Assurance and Process Improvement and to serve as a resource to assist and train others on performance improvement methodologies and evidence-based patient safety and quality initiatives in the solid organ transplant programs. To provide all levels of management, physicians, and clinical staff with accurate and timely information for effective decision-making utilizing internal and external decision support systems in the Office of Clinical Quality, Safety and Performance Improvement and the Transplant Programs. In collaboration with the transplant team, this individual is responsible for developing community outreach events to promote community education and awareness as well as create relationships with referring providers and dialysis programs. The goals of this position and clinical programs are to improve the care experience of the patient and their family, facilitate the work of the physicians and meet the needs of the hospital’s community in relation to education, screening, prevention, and treatment.

This position is responsible for collaborating closely with the multidisciplinary team to develop and implement performance improvement and decision support programs as it related to the transplant program.

Collaborates in the development of long-term strategies and methodologies for evaluation of processes and outcomes across the continuum of care including measurement, analysis, and reporting of data used in achieving goals identified by the transplant committee.

Will promote performance improvement principles throughout the organization. Support and provide visibility for performance improvement philosophies and tools. This individual will collect pertinent resources available to facilitate the collection of pertinent data, design and use of databases and reports for clinical and administrative decision making.

They will ensure accurate and reliable data acquisition including analysis and inter-rater reliability of data to support clinical and administrative decision making. The employee reviews, evaluates, interprets, and develops reports, and provides end-user assistance, involving analysis, identification of problem needs, designing solutions, and identifying required system adaptations.

Function as a departmental representative in meetings involving hospital policy issues surrounding performance improvement, decision support and utilization of hospital resources. Be directly involved in the development of Transplant policies and work with departmental leadership in such development to ensure ongoing compliance with CMS, OPTN, Joint Commission and all pertinent regulatory body requirements. This employee will prepare and present educational programs on performance improvement, evidence-based practice, or ongoing quality initiatives to clinical and transplant staff. Participates in staff education to ensure their ongoing familiarity with pertinent regulations and compliance with CMS regulations. This incumbent will ensure and support integration and standardization of process across the organization. Supports/leads development, implementation, and migration of best practices for safe clinical practice and outcomes at the system level.

In addition, this employee will ensure optimal patient care by serving as a transplant liaison facilitating seamless referrals and communication with physicians and dialysis center staff and the Transplant Program. They will collaborate with Physician Leader and Administrative leader to develop and implement plans to expand the reach of the program to areas that may be underserved. They will Develop & liaison successful partnerships to create outreach programs/opportunities, raise awareness for Transplant Service Line within service area & surrounding communities.

This position does provide patient care.

The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

Name

Description

Education:

Must have working-level knowledge of the English language, including reading, writing and speaking English.

A master’s degree in a healthcare related field with 1-3 years’ experience in healthcare outcomes and performance improvement initiatives/techniques, or related experience (including clinical care) is required.

A bachelor’s degree in a healthcare related field with 3-5 years’ experience in healthcare outcomes and performance improvement initiatives/techniques, or related experience (including clinical care) is required.

Experience:

Minimum 1 year experience in healthcare outcomes and performance improvement based on years of education. Demonstrated excellent communication skills, both written and verbal are required.

License(s):

Ability to obtain and maintain a State of Nevada Registered Nurse license.

Certification(s):

Current BLS by AHA standards required.

Certification in clinical transplant coordination (CCTC, ITNS) or case management (CCM) preferred.

Computer / Typing:

Must be proficient with Microsoft Office Suite, including Outlook, PowerPoint, Excel, and Word and have the ability to use the computer to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.