Senior Director of Operations

The Senior Director of Operations is responsible for the operational, financial, quality, and patient experience performance for their assigned departments. This position has a significant operational scope that spans across multiple divisions. This position supports organizational Administrative and Physician Leaders and Medical Directors in the delivery of quality care and service in a cost-effective manner. Significant partnership and effective communications with physicians and executive leadership will be required to ensure success in the position. The Senior Director of Operations is responsible for the execution of strategic initiatives both at a divisional and system level with the ability to function effectively in a matrixed environment.

At the direction of Executive leadership, the Senior Director of Operations is responsible for the development, creation and/or implementation of new services and programs. The incumbent will also work collaboratively with Acute leadership as needed to ensure that physician services are meeting programing and clinical quality expectations.

The Senior Director of Operations will drive several key initiatives and possess the following skills to succeed:

1. The ability to optimize clinical and business performance within a given portfolio of services to enhance efficiency and quality. This will be accomplished through input and collaboration with executive leadership, physician leadership and team members.

2. Provide input and assist with the development of strategic plan for assigned areas. Responsible for budgeting and financial performance of assigned area.

3. The ability to manage projects independently and collaborate within a team setting. Excellent organizational skills, the ability to set and adhere to timelines and other project management skills.

4. The ability to develop and implement new programs that support the overall strategic plan for the organization.

5. The ability to provide oversight and mentorship for leaders within the department.

6. Development of strategic plans related to physician recruitment and retention. Work in collaboration with recruitment and human resources to recruit and retain top talent in our community.

7. The ability to work on complex, cross-functional issues that impact multiple stakeholders with a focus on solution-oriented outcomes.

8. Ability to communicate and build relationships across varying levels and departments of the organization.

9. Ability to present strategic and operational plans for departments to executive leadership.

Duties/responsibilities include but not limited to the following:

Financial Management

1. Responsible for financial annual budgets and performance outcomes.

2. Develop performance improvement initiatives to hit budget targets as needed

3. Evaluate and make tactical changes to ensure optimal efficiency within departments.

4. Collaboration with revenue cycle and finance departments to optimize opportunities.

Human Resource Management

1. Develop and implement operational and personnel changes to improve performance

2. Provides effective leadership for providers, support staff, including ancillary services where appropriate.

3. Develops and maintains effective communications with Executive Leadership, Physician leaders and other practice administrators.

4. Recruits, develops, and retains top talent.

Business and Clinical Operations

1. Strong knowledge of operational metrics, compensation methodologies, and physician strategy

2. Develops and implements a leadership team to support efficient patient care and operations.

3. Promotes and supports collaborative practice and multi-disciplinary coordination between departments.

4. Collaborates with clinical leadership in the development of standards for departments.

5. Work collaboratively with leadership and peers to develop new services and programs

A successful candidate will have the following skills:

1. Champions innovation and supports change.

2. Promotes continuous learning and employee development for the leadership team

3. Solution oriented with the ability to identify issues and implement solution.

4. Problem solves, and addresses issues raised by physicians, employees, and patients.

5 Demonstrates courtesy, compassion and respect.

6. Demonstrates exemplary communication and interpersonal skills resulting in proven relationship building capability.

7. Complies with all Federal, State, and other regulatory guidelines and expectations.

This position does not provide direct patient care.

The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

Name

Description

Education:

Must have working-level knowledge of the English language, including reading, writing, and speaking English. Bachelor’s Degree required. MHA or MBA strongly preferred.

Experience:

Minimum of seven (7) years’ experience in managing and leading groups, preferably in a matrixed healthcare environment. Minimum of five (5) years’ experience with direct practice management. Experience in project management highly preferred. Prior EPIC experience preferred.

License(s):

Ability to obtain and maintain a valid driver’s license and the ability to obtain and maintain a Nevada driver’s license at time of hire.

Certification(s):

None

Computer / Typing:

Must be proficient in Microsoft Office Suite, including Outlook, PowerPoint, Excel, Teams, and Word and have the ability to use the computer for online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.