Admin Specialist-Hometown Health

Position Purpose:

The Administrative Specialist is responsible for providing professional, quality administrative support to multiple departments within Hometown Health.  In addition, under the direction of leadership, this position possesses leadership qualities in order to coordinate administrative support for all levels of operations.

Nature and Scope:

The Administrative Specialist is responsible for providing administrative assistance to assigned areas within Hometown Health; assistance that includes, but is not limited to, greeting customers and visitors, filing, answering phone calls, running data from the reporting system and creating reports, tracking and analyzing department budget expenses and discrepancies, submitting state and federal filings, coordination of special events and travel, scheduling and coordinating meetings with internal and external customers, creating and updating correspondences for meetings, and monitoring the department supply inventory and usage and ordering of replacement items as needed. In addition to these duties, the incumbent will also be required, at times, to accept cash, checks and premiums from members. 

The incumbent will be responsible for comprehension of benefit and plan documents and be able to reference those documents when appropriate.

This position is responsible for communication, which is often of a confidential nature, and coordination of work flow between departments and all other support staff.  In addition, this position has daily internal/external contact with Renown Health leadership, administrative staff, physicians, vendors, legal firms, physician offices, staff and visitors.  Additionally, this position is responsible for creating and maintaining filing and archive systems, maintaining the business appointment calendars of the assigned leadership, when required, and providing telephone and personal liaison support.

Expected characteristics of this position include, but are not limited to, work independently and have the ability to prioritize and organize the workload to ensure that the department deadlines are met. 

Other duties may at time be assigned as needed.

Under no circumstances shall the Administrative Specialist perform any activities related to the appeal management process other than:

·         Performance of review of service request for completeness of information

·         Collection and transfer of non-clinical data.  Such data may include demographic information, employer name, insurance information, date of surgery, physician name, facility name, etc.

·         Acquisition of structured clinical data in the form of medical records requests

Activities that do not require evaluation or interpretation of clinical information

This position does not provide patient care.

The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

Minimum Qualifications:  Requirements - Required and/or Preferred

Education:

Must have working-level knowledge of the English language, including reading, writing and speaking English.  Strong preference for additional education specific to secretarial functions and business administration.

Experience:

Minimum of two years of secretarial experience, strong preference for additional experience and experience supporting executive level positions.  Applicants with experience in a health care setting will be given preference. 

License(s):

None

Certification(s):

None

Computer / Typing:

Professional:

Must be proficient with Microsoft Office Suite, including Outlook, Access, PowerPoint, Excel and Word and have the ability to use the computer to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.