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    • Urgent Care
    • Employees
    • Nevada

    Department Spotlight: Urgent Care

    We’ve all experienced a pesky health issue at one time or another that, while not an emergency, is annoying nonetheless. Whether it be a respiratory illness like the flu, a cold or a minor injury such as a cut or a sprain, you have likely felt the need to get seen promptly to start feeling better as soon as possible. So, where do you go? What care team can you turn to? Answer: Renown Urgent Care. This dynamic department of doctors, physician assistants, nurse practitioners, medical assistants, radiology technologists, practice site leaders, patient access representatives and more sees patients every day of the year both in-person and via telehealth for a diverse list of acute health conditions. For patients who need quick yet non-emergent care, the ease and convenience of walking into a practice just a short distance away is a result of our talented team at our Reno, Sparks, Carson City, Fernley and Fallon Urgent Care locations. Immediate Care for Immediate Needs We can all agree that virtually no one enjoys being sick. When you walk into a Renown Urgent Care location (or log onto a telehealth visit), you are there for one reason: to get well. Your entire care team shares that exact same goal, from start to finish.  First, you walk into one of our ten Urgent Care locations and are quickly greeted by our friendly patient access representatives, otherwise known as PARs.  “As a PAR, we greet our patients at the front and welcome them into the clinic,” said Gillian Kitchell, Patient Access Representative Lead at Renown Urgent Care – Ryland. “We make sure we communicate their symptoms effectively and privately, and we have financial conversations with them as well. Most importantly, we implement compassion and kindness in our conversations to ensure patients feel at ease when they are in our care.”  “My role in urgent care is being the first face patients encounter when they walk in the facility,” added Denise Mosqueira, Patient Access Representative at Renown Urgent Care – Fernley. “We check in patients, print out doctor’s notes and handle the clerical side. We collect copays and payments for visits and create estimates for those who do not have active insurance or are choosing to opt out of their insurance for the visit.”  “From the moment a patient walks in the door, I try to make them feel comfortable and cared for, regardless of if they are age 2 or 102,” added Elizabeth Kienas, Patient Access Representative at Renown Urgent Care – Damonte Ranch. “A greeting and a smile with accurate demographic and intake allowing patients to get quick healthcare is the full circle goal. We want to get them back home and resting.”  Once you’re checked in and called back into the exam area, a medical assistant will guide you through checking your vitals and getting more information about the health issue you’re experiencing.  “As a Medical Assistant, my day is spent rooming patients, running patient tests (swabs), assisting providers with procedures and providing excellent patient care,” said Aleassa Roberts, Certified Medical Assistant at Renown Urgent Care – Fernley. “We also scan documents into patient charts, record patient results, schedule imaging appointments and provide wound care. Most days we also perform drug screenings, EKGs and various other smaller duties throughout the day. We provide immediate first aid for emergency patients and have a working relationship with our local EMS providers. Medical Assistants wear lots of hats in Urgent Care!”  “In Urgent Care, every day is different; in one day, we will see a variety of patients with all different symptoms,” added Chrystal Hartley, Certified Medical Assistant at Renown Urgent Care – Los Altos. “We are always busy running tests, sending out orders, drawing blood and helping assist with lacerations and procedures. Urgent care is fast paced.”  “My day is filled with rooming patients, testing them for illness and helping providers in any way I can,” added Erin Del Porto, Certified Medical Assistant at Renown Urgent Care – Fernley. “Every day can be a little different; it just depends on the day and the patient load. Before patients arrive, a normal day starts with setting up the clinic if it hasn’t been done yet, including checking the temperatures log, unlocking doors and getting the room ready. After that, I go about my duties with checking tests and supplies; then, I huddle with the team before the day starts.”  Soon after, your provider will come in and examine you, focusing on your specific concern and giving you laser-focused attention. Their goal is the same as yours: to get you feeling better as quickly as possible. Like any other routine provider’s visit, they will give you the best possible plan of care for your health issue, which may include rest, medications, tests or imaging. And you’ll have peace of mind knowing that the provider caring for you loves and thrives in their role at Renown Urgent Care.  “I love working in Urgent Care because we get to provide care for patients that don’t need emergent care but also can’t get in to see their primary care provider,” said Sarah Gentile, APRN, Nurse Practitioner for Renown Urgent Care. “We have the BEST team – and sometimes we even get snacks.”  If you end up needing to get imaging done, such as X-rays, our radiology technologists then step in to provide those diagnostic services.   “When I get here, I do warm-ups on the X-ray equipment and ensure everything is working properly,” said Steph Hawley, Outpatient Radiology Technologist at Renown Urgent Care – Fernley. “I keep an eye on the Urgent Care patient list and take a guess on which patients will likely need imaging. I also keep an eye on walk-in patients for imaging as well as orders from our primary care office. I wait for imaging orders to be put in, and then I begin the exam on the computer and go set up the room for whatever the exam may be. I will go get the patient from their room and take them to X-ray to complete the exam. Sometimes exams aren't easy or there are obstacles. I roll with whatever happens. I am a big fan of getting the exams done as quickly as possible while still getting quality imaging. I try and keep an eye on the rooms to see if maybe they need to be cleaned for new patients. Our medical assistants are always busy, so sometimes just a little bit could help them out. I also like to fix technical things around here when they are broken, such as computers and printers. I like to work with everyone to get patient care moving.”  “I am the radiology technologist for our Urgent Care on USA Parkway, so I take those X-rays when patients need them,” added Patricia Slupski, Outpatient Radiology Technologist for Renown Urgent Care – USA Parkway. “When I’m not busy doing my main role, I assist the patient access representatives in any way I can, from checking in patients, scheduling Occupational Health appointments, answering phone calls and sending out workers compensation paperwork to the employers.”  Overseeing it all and helping make the magic happen are the Practice Site Leaders. Under their leadership, each Urgent Care location runs like a well-oiled machine.  “I lead the team and help them in different areas that are needed,” said Rachel Hayes, Practice Site Leader for Renown Urgent Care – Damonte Ranch. “I make sure I deliver them with the most up to date information from our other departments and make sure they have all the tools they need to succeed. I support them and listen to them and make sure that everything runs smoothly.”  As you can see, each member of the Urgent Care team has an important role to play during your entire visit. They are all here to Fight the Good Fight with you as you continue on your road to recovery.

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    • Nevada
    • Reno
    • Community Partnerships

    5 Health Benefits of Spending Time Outside

    Spending time in the great outdoors is undoubtedly beneficial for our physical and emotional health. According to the Harvard T.H. Chan School of Public Health, getting outside and experiencing “green space” is linked to a reduced risk of chronic disease or even death.  Living in northern Nevada makes it easy to enjoy time outside. Reno was voted the happiest place to live by Outside Magazine in 2023, partly because of our easy access to the outdoors. In fact, Outside Magazine reported that 76% of Reno residents live within a 10-minute walk of one of our city’s 87 parks.  The Nevada Division of Forestry and Nevada Division of Outdoor Recreation encourage every Nevadan to engross yourself in the beauty – and positive health effects – of nature and to enjoy time outdoors responsibly. Below are five benefits you may experience by spending at least a few minutes a day outside: 1.  Improved Mental Health  Being in nature helps lower the body’s stress hormone, otherwise known as cortisol levels, and increases feelings of relaxation and well-being. Whether it’s taking a walk in the park, hiking along one of northern Nevada’s many trails or simply sitting in a garden, being surrounded by green spaces has been shown to elevate mood and reduce mental fatigue. 2.  Boosted Immune System  Exposure to fresh air and natural environments can improve your immune system by increasing the production of white blood cells, which are what helps your body fight infections. Spending time outside can easily increase your exposure to sunlight, and in turn, your vitamin D levels. Vitamin D is essential for bone health, immune function and the prevention of certain chronic diseases. 3.  Better Sleep Sleep issues are a common concern among adults across the country. By taking some time to get outdoors every day, your sleep quality may actually improve at night. Being exposed to natural light during the day helps regulate your circadian rhythm, which is the body’s internal clock that controls sleep and wake cycles. 4.  Stronger Social Connections Socializing in outdoor environments such as a walk with a friend, participating in an outdoor group workout class or attending one of Reno’s many community festivals. can strengthen your bonds with others. Outdoor activities create opportunities to spend quality time with family and friends, helping to improve overall emotional well-being. 5.  Better Heart Health Spending time outdoors, especially while engaging in physical activities such as cycling or hiking, has a direct impact on heart health. Regular outdoor exercise can lower blood pressure, improve circulation and reduce the risk of heart disease. As an added heart-healthy bonus, the relaxing and stress-reducing effects of nature can also act as a key prevention piece against heart disease. In the Reno-Tahoe region, the outdoor possibilities are endless. Head over to VisitRenoTahoe.com for more ideas on how you can experience the expansive nature that lies within our region.

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    • Mental Health
    • Community Partnerships
    • Nevada

    Forest Bathing and Your Mental Health

    As a society that often feels dominated by the “rise and grind” culture and is still recovering from the effects of the COVID-19 pandemic, feelings of stress, anxiety and depression have risen in recent years. As reported by the American Psychological Association, one-third of adults across the country said they feel completely stressed out no matter what they try to manage it. 36% of adults don’t know where to start regarding stress management.  One way to help bring yourself (and your mental health) peace is by embracing the miles upon miles of nature and forested lands we are fortunate to have right here in northern Nevada. A practice that has gained significant attention in recent years is the Japanese notion of Shinrin-yoku, otherwise known as “forest bathing.” What is Forest Bathing? Forest bathing involves spending time in a forest or wooded area while engaging with nature using your accessible senses: touch, sight, smell, taste and hearing. It’s all about being present and mindful in the environment, letting go of distractions and allowing the natural surroundings to “wash” over you (hence the “bathing” part of the name).  Slowing down and reconnecting with the earth are two central principles of forest bathing, from breathing in fresh air and basking in the sun to listening to the sounds of the trees and observing light through the leaves.  Forest bathing doesn’t even necessarily have to happen in a forest. Any local park or garden you have access can offer similar mental health benefits.  What is the Link Between Forest Bathing and Mental Health? The practice of being in nature and focusing on your surroundings can help reduce symptoms of anxiety, depression and stress. According to Harvard Medical School, spending time in nature and participating in activities like forest bathing for 20 minutes daily can enhance overall well-being.  When we spend time in nature, our cortisol levels (the body’s stress hormone) lower, leading to increased feelings of relaxation. In fact, Harvard Medical School suggests that “exposure to natural tree oils” can help improve mood, reduce blood pressure and relieve anxiety.  The calming, restorative effect of nature can be compared to mindfulness meditation. This practice can help reduce negative thought patterns and improve mental health. How Can I Practice Forest Bathing to Enhance My Mental Health? Forest bathing is simple; however, it requires an effort to slow down, be present and engage your senses. Below are some tips from the Nevada Division of Forestry and the Nevada Division of Outdoor Recreation for enhancing your forest bathing experience: Find a natural space. Whether it’s a forest, a park, a nature reserve or a garden, the key is to be in a space where you can engage with nature. Slow down and breathe deeply. Let yourself be engrossed in the environment. Engage all your accessible senses. Take time to observe the details of your surroundings. Turn off your electronic devices. This is a time to disconnect from technology and be truly present in the moment. Practice gratitude. Take a moment to reflect on the beauty around you and give thanks for the experience. Need ideas for where to start your forest bathing journey? Visit ForestBathingFinder.com to find an ideal location near you. Photo by Stephen Leonardi, courtesy of the National Association of State Foresters

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    • Nevada
    • Employee Recognition

    Meet Gabby, Renown Regional ER Nurse and Miss Rodeo Nevada

    Renown Health is proud to embrace the Reno-Sparks culture that makes our community stand out, which is why we sponsor the Reno Rodeo, an early summer staple with roots in the community as deep as our own. One of our many ties with the Reno Rodeo includes Renown Regional’s own emergency room nurse and Miss Rodeo Nevada 2022, Gabby Szachara. A Reno native, Gabby developed a love for the Reno Rodeo at a very young age. “I loved watching the girls on the Reno Rodeo Flag Team when I was little and knew I wanted to be part of the Reno Rodeo someday,” said Gabby. “As I got older, I started to make connections and build relationships with some people in the rodeo scene, and they generously lent me their horses so I could participate in the Reno Rodeo Flag Team.” Gabby was on the flag team for three years before being crowned Miss Rodeo Nevada 2022 last year.  Before joining the Reno Rodeo Flag Team, Gabby was a student at the University of Nevada, Reno, and a member of the women’s volleyball team. In December 2017, she graduated with a bachelor’s degree in public health. At first, Gabby was interested in a career in sports medicine – it made sense with her background in athletics. But, after working in the medical field as a certified nurse assistant and an emergency medical technician, she grew passionate about patient care and decided she wanted to become a nurse. “I’ve always loved teamwork and helping others,” said Gabby. “It’s important to me to be there for others, especially when it might be their worst day.”  In December 2021, Gabby graduated from Truckee Meadows Community College with a nursing degree and joined Renown Health this February. “I love Renown for various reasons. Everyone here is so nice and welcoming, and there is a great team dynamic,” said Gabby. “And I love that Renown’s main color is purple because that is my favorite!” When Gabby isn’t in her scrubs and caring for patients, she is in western wear and carrying out her duties as Miss Rodeo Nevada. “I do a lot of traveling across the country to attend other rodeos,” said Gabby. “I enjoy meeting so many wonderful people and experiencing the culture of different states.” Gabby’s main goals as Miss Rodeo Nevada are to promote the western way of life, agriculture, rodeo and community benefit. In addition, she visits local schools to talk with kids about how they can get involved in these areas and inspires them to turn their dreams into reality.  Gabby has a special place in her heart for the Reno Rodeo. “Reno is my home, and the Reno Rodeo is the heart and soul of summer in northern Nevada. Everyone comes together and dusts off their boots to have fun and also contribute money to important causes in our community,” said Gabby. “I love the comradery, the friendly and healthy competition and the great people.”  If you’re going to the Reno Rodeo this weekend, watch for Gabby and her horse, “Torque.”  And if you see Gabby in the halls at Renown Regional, give her a high-five for all her hard work as a nurse and Miss Rodeo Nevada!

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