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NFL Hall of Famer Steve Young and his wife Barb, The Beach Boys and community donors celebrate the grand opening of Sophie’s Place, a new integrative treatment space at Renown Children’s Hospital dedicated to the healing arts. (Photo Credit: David Calvert) Today marks the grand opening of Sophie’s Place at Renown Children’s Hospital which is supported by The Forever Young Foundation, founded by Barb Young and her husband NFL Hall of Famer Steve Young, and designed by Anne Marie and Kent Barton (Sophie’s parents). The Forever Young Foundation has supported the development of eight Sophie’s Places across the United States. The opening at Renown Health is the ninth Sophie’s Place location to provide music therapy to young people in children’s hospitals across the nation. Two years ago, on June 5, 2022, over 500 generous donors attended a benefit concert by The Beach Boys with front man Mike and his wife Jacquelyne Love, both Nevada residents; and special guests Steve and Barb Young, to help Renown Health Foundation raise a remarkable $1.2 million to construct the first and only Sophie’s Place in Nevada. Children's Miracle Network (CMN) Hospitals celebrity ambassador Steve Young has helped raise over $1 billion to lift up children’s hospitals around the nation. The Forever Young Foundation established Sophie’s Place in 2013 in loving memory of Sophie Barton, a young musician with a passion for helping others, who passed away in 2010. Sophie served and played her guitar at Primary Children’s Hospital in Utah. Sophie's Place was inspired by Barb Young, a close friend of the Barton family and an avid believer in the science of music therapy. Her passion and commitment were crucial in bringing this specialized care to the many pediatric patients and their families served by Renown Children’s Hospital. “At Renown, we recognize the profound impact that music can have on the healing process,” says Brian Erling, MD, MBA, President & CEO, Renown Health. “We are grateful to Steve and his wife Barb Young, the Forever Young Foundation, Mike and his wife Jacquelyne Love and The Beach Boys and hundreds of community donors for this incredible gift for the region’s only Children’s Hospital. We are excited to see, and hear, how kids will sing, play, dance and create in this new space. We will continue to create a healing environment within our hospitals to support recovery and enhance health and happiness.” Barb Young says, “Research has proven that music therapy fires the synapses to help create new neuro-pathways to replace those that have been damaged. It increases oxygen-saturation levels, alleviates pain, eases anxiety and depression, assists in fine and gross motor skill development, and so much more. We are honored to partner with Renown Children’s Hospital as we share with you the building of our newest Sophie’s Place space, a music-therapy room which will bring hope, healing and harmony to the children being treated in this special CMN Children’s Hospital.” Sophie’s Place is fully equipped with musical instruments and games for both children and music therapists to use, allowing patients and their families the opportunity to relax and socialize outside of the hospital room. The space also includes: Room for individual and group music therapy sessions Opportunities for patients to record their music Separate practice, recording and editing rooms Microphones Performance space Comfortable seating Musical memorabilia and artwork “Child and family-centered care is fundamental to all of us at Renown Children’s Hospital, which means we understand that comprehensive pediatric medicine goes beyond the clinical aspects,” says Kris Deeter, MD, MBA, FAAP, Chair of Pediatrics, UNR Med and Physician-in-Chief, Renown Children’s Hospital. “Providing our young patients and their families with therapeutic experiences goes hand in hand with the excellent care provided by our physicians, nurses and clinicians. Renown has a team of Child Life Specialists who support this holistic manner of providing care, and Sophie’s Place helps create an environment that supports treatment, recovery and well-being. Together, music and medicine can work in harmony to heal the body, mind and soul.” Steve Young shared, “through Sophie’s Place, Sophie’s heart continues to beat on.” “Sophie’s Place is an example of what happens when our community comes together to invest and imagine in all that is possible,” says Greg Walaitis, Renown Health Foundation Chief Development Officer. As a charitable, not-for-profit organization we rely on the generosity of people like Steve and Barb Young, Mike and Jacquelyne Love and The Beach Boys and the many generous donors who helped us raise the funds needed construct this new music therapy room at Renown Children’s Hospital.” For more information about supporting pediatric care at Renown Children’s Hospital, visit renown.org/Foundation. About Renown Health Renown Health is the region’s largest, locally governed, not-for-profit integrated health care network serving Nevada, Lake Tahoe, and northeast California. With a diverse workforce of more than 7,500 employees, Renown has fostered a longstanding culture of excellence, determination, and innovation. The organization comprises a trauma center, two acute care hospitals, a children’s hospital, a rehabilitation hospital, a medical group and urgent care network, and the locally owned not-for-profit insurance company, Hometown Health. For more information, visit renown.org.

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Renown Health & Hometown Health leverage cloud technology to improve access to care and coverage A person’s ability to access health services has a profound effect on every aspect of his or her health, yet almost 1 in 4 Americans do not have a primary care provider (PCP) or a health center where they can receive regular medical services. In addition, because of concerns about COVID-19, the CDC reports that an estimated 41% of U.S. adults have delayed or avoided medical care including urgent or emergency care (12%) and routine care (32%). Avoidance of urgent or emergency care was more prevalent among unpaid caregivers for adults, persons with underlying medical conditions, Black adults, Hispanic adults, young adults, and persons with disabilities. With the goal of improving health by helping people get the healthcare services they need, Renown Health, based in Reno, NV, is leveraging Amazon Web Services (AWS) to enhance access to care. As part of Renown’s continued journey to transform healthcare, the healthcare network is implementing Amazon Connect – AWS’s omnichannel cloud contact center service. The easy to use and quick to deploy solution allows patients to easily access customer service for Renown’s Hometown Health insurance plan, schedule imaging appointments, Epic MyChart patient electronic medical record support and general customer service. Customer service is now available in multiple languages over the phone, and via online live agent chat and email, making it easier and more convenient for people to make appointments for the care they need. Amazon Connect enables Renown Health to scale up to handle unexpected high call volumes and scale back rapidly. The solution also provides call center agents the flexibility they need to work remotely, without compromising the customer experience. “Renown is proud to be one of the first nonprofit healthcare organizations in the country to use Amazon Web Services as part of a comprehensive customer access and outreach program,” says Tony Slonim, MD, DrPH, President & CEO, Renown Health. “We are excited to deploy their innovative contact center technology to assist us in connecting people with Renown medical providers and health services. Our goal is to make connections quick, easy and convenient, so more people will be encouraged to receive the health care services they need.” “Today’s generation of healthcare consumers expect a friction-less experience—from finding a caregiver, to booking an appointment, to receiving treatment. With this new solution, Renown Health will be able to meet their customers’ expectations faster and more efficiently than ever before,” said Phoebe Yang, General Manager, Healthcare at AWS. “AWS looks forward to working with the innovative team at Renown Health as they leverage the power of the cloud to improve the health of communities they serve." “Especially with COVID, but even before, many people don’t get recommended healthcare services, like cancer screenings, because they lack a primary care provider, or access to health care professionals. At Renown Health, we have a commitment to caring for people, with Reliable and Exact Care and the ability to connect — in person and virtually — to help ensure people get the care they need, when and where they need it,” says Thomas Graf, MD, Chief Clinical & Quality Officer at Renown. “Our goal is to reduce barriers and enhance access, so all who need care can receive care,” says Candace Dietrich, director of the Engagement Center at Renown. “AWS technology is helping to improve the customer experience and drive efficiencies. Our collaboration with AWS makes health care more accessible for all, which ultimately is better for the entire community.” “Amazon Connect is a key component of our digital front door virtual care strategy and supports our customer service goals and Reliable & Exact Care at Renown,” said Chuck Podesta, Chief Information Technology Officer at Renown. “Hometown Health is a community-focused organization and with support from AWS, we continue to improve the health and well-being of the communities we serve,” says David Hansen, Chief Executive Officer of Nevada’s largest not-for- profit health insurance provider. “We are proud to have a care and coverage network serving half a billion people across 100,000 square miles across Nevada, Lake Tahoe and northeast California, and committed to creating healthier communities.” About Renown Health Renown Health is the region’s largest, locally governed, not-for-profit integrated healthcare network serving Nevada, Lake Tahoe and northeast California. With a diverse workforce of more than 7,000 employees, Renown has fostered a longstanding culture of excellence, determination and innovation. The organization comprises a trauma center, two acute care hospitals, a children’s hospital, a rehabilitation hospital, a medical group and urgent care network, and the region’s largest, locally owned not-for-profit insurance company, Hometown Health. Renown is currently enrolling participants in the world’s largest community-based genetic population health study, the Healthy Nevada Project®. For more information, visit renown.org.

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